United Kingdom
Review of Hamilton Gas Products
Your service..item required delivered promptly.Thank you very much
Reply from Hamilton Gas Products
Thank you for your feedback; it is very important to us. We aim to provide all our customers with a top-quality service which includes the dispatch and delivery process.
Review of APC
Reply from APC
Hello Mr Selby,
Thank you for your 5 * review!!
Ruby
Customer.relations@apc-overnight.com
Review of Evri
Reply from Evri
Thank you for sharing your feedback on your positive experience, we really appreciate it!
Review of ArrowXL by JP Home
The driver and helped were fine but your van leaks so badly the 4 cardboard boxes containing the wardrobe were so wet they could not hold the contents,and.make our carpet.extremely wet, parts dropped. And landed.on concrete.. Would not recommend your service till you get new fans that do not leak
Reply from ArrowXL by JP Home
We appreciate you sharing your experience. We are very concerned about the issues with the van and the damage to your items and carpet. We are actively investigating this matter to prevent future occurrences.
Review of Robert Dyas
The item has not arrived, so can not evaluate.So where is it. Delivery service is appalling.
Reply from Robert Dyas
Thank you for your feedback and please accept my apologies for any inconvenience caused. I can confirm that I’ve reached out to our supplier and requested an urgent update on your delivery. Once we’ve had a reply, I’ll reach out to you with an update.
Kind regards
Tom
Robert Dyas Customer Relations
Review of Animed
Stop asking for praise, you are a good compAny and you know it stop asking for praise
Review of Cotton Traders
Please check all sizes. Size 14 does not = a 52 inch bust. Size 12 doesn't = 46 inch bust. The material was great if only you can sort.out proper sizes and fit.
Reply from Cotton Traders
We appreciate your feedback on our sizing. We're sorry the size 12 and 14 items did not fit as expected, though you liked the material. We will check our size charts to ensure accuracy and pass your feedback on to our buying team.
Review of Pure Cremation
First time was fine, but second contact lady was very abrupt, so had to talk to a supervised and get a separate letter sent so our son was noted as a second point of contact.
Reply from Pure Cremation
Thank you for taking the time to bring this to our attention. We are concerned to learn of your experience and a manager has been appointed to look into the points you have raised. They will be in contact shortly to provide a full response. If there is anything else that we can do in the meantime, please let us know via email at customercare@purecremation.co.uk or directly at 0800 033 7737.
Kind regards,
Pure Cremation Team
Review of Cotton Traders
Ladies blouses not made of good quality material, get back to cotton as your name implies and you used provide good quality cotton, what's gone wrong
Reply from Cotton Traders
Hello Mr Selby,
I am sorry to hear of your disappointment with the quality of our ladies' blouses and I will forward your comments to our Buying Department for their consideration.
I can see you have received a refund for the blouses, but we have also refunded the postage costs back to your original method of payment.
We appreciate your feedback and apologise for any inconvenience caused.
Kind regards
Carolyn
Cotton Traders Customer Support
Review of B&Q
Review of Coopers of Stortford
bad discriptions, goods unsutable, and to add insult you have to pay to return items, unlike many other companies
Reply from Coopers of Stortford
Thank you for sharing your review. I am truly sorry to hear that the descriptions of our products did not meet your expectations, and that the goods were unsuitable for your needs. I understand your frustration regarding the return process and the associated cost and we appreciate your feedback. I can confirm that we will waive the £4 cost of return on this occasion for you and look forward to receiving your instruction as to a date for collection and the items you wish to return for a refund. Please forward this instruction to Feedback@coopersofstortford.co.uk. We look forward to getting this situation resolved for you as quickly as possible.
Best regards
Jane
Review of Animed
You really do not want to know. After many years dealing with you. Your service was appalling
Reply from Animed
Good morning Mr Selby,
I am very sorry to hear that you have been unhappy with the handling of your order. We care about all of our customers and try our best to give the best service possible each time. I am sad to hear that this particular experience was not as great as it has been on previous occasions. Please accept our sincerest apologies and let us know if there is anything further we can do.
Kind regards,
Beth
Review of Coopers of Stortford
Because the item was not as expected so was returned
Review of XDP
Came within the time stated in earlier notification.
Notification of delivery would be better if sent the day before
Reply from XDP
Good morning Mr. Selby,
Thank you for your feedback! We're glad to hear your order arrived within the expected timeframe. Your comments are incredibly valuable as we continuously work to improve our processes and provide a better service for our customers.
Kind regards,
XDP
Review of Cotton Traders
Selling proper long sleeve ladies blouses(is having proper collars and cuffs, and 100% cotton)
Reply from Cotton Traders
Thank you for your kind review! We appreciate your feedback and are glad you enjoyed our long sleeve ladies blouses. We strive to offer high-quality garments with attention to detail, and we're pleased you found our blouses to be well-made with proper collars and cuffs.
Review of ManoMano
Review of Animed
Reply from Animed
Thank you for your feedback.
I am glad that we were able to help with your pet’s needs.
It is good to hear that your order arrived in a timely fashion.
Your continued support is always appreciated.
Kind regards
Sorcha
Review of The Motor Ombudsman
Review of Coopers of Stortford
Reply from Coopers of Stortford
Good morning,
Thank you for your review, I am sorry to hear that you were not satisfied with your product and needed to return the order.
I have checked your account and can confirm this order has now been refunded for you.
Please accept our apologies for any inconvenience caused.
Kind regards,
Alice.
Review of Cotton Traders
After washing before wearing they look like dishrags worst purchase ever.
Reply from Cotton Traders
Dear Mr Selby,
Thank you for taking the time to leave a review. I am so sorry to learn that the Shirts are not the quality that you have expected, and I have passed your valuable feedback to our buying team. If you would like to return them back to us using one of the pre-paid labels provided on your invoice. I have ensured that you will not be deducted the returns postage charge and receive a refund in full.
I sincerely apologise for any inconvenience caused by this and I do hope that we can meet your needs in the future.
Kind regards,
Jennifer
Customer Support Team.