Elena Ilyukhina

Found here the mirror clips I was looking for, exactly what I needed, very happy with them. Super fast delivery, all arrived well packaged and clearly marked (also bought various washers).

Good communication and easy tracking with 2 hour delivery window.

Have recently had a misfortune of 3 of my parcels being assigned by the seller to Evri to deliver. All in the space of 2 weeks!

Parcel number one - H051JA0189482326 - simply got lost and not even "lovely" AI called Claire could uncover its tracks. Got refunded by the eBay seller in the end.

Parcel number two - H04KBA0055124863 - was out for delivery, then suddenly got updated as delayed. After it had stayed in that status for a few days I raised an inquire - this time not even Claire responded. Also contacted the shop that I ordered from asking for assistance. But to no avail. Started searching the Internet and found some good people on Reddit discussing the same issue. They found their parcels sitting quietly in the designated parcelshop. I went to check this and - lo and behold - the parcel was there. Apparently unscanned on arrival, hence invisible.

Parcel number three - H04KBA0055512789 - I decided not to repeat the parcelshop experience again and chose home delivery. Well, the driver arrived, did not make their presence known, quietly took the picture of the main entrance door and took off. I live in a block of flats and our door is equipped with an intercom, there is even an instruction plate on how to use it (simple - punch in the flat number then press "Call" button). But why bother? The driver just turned away without even calling. I was home all the time, and when I saw unsuccessful delivery I even ran down in hope to see them, but no. No idea if the promised redelivery tomorrow is going to be more successful.

I really want to boycott all the businesses that use Evri as their sole delivery partner.

VetUK offer products I was looking for and at competitive price. Very quick order processing and shipment, tracking provided. Overall very good experience.

I had a problem with my order, one part arrived damaged presumably in transit. Contacted customer service on a Saturday afternoon, was not expecting a reply until Monday, but got my issue resolved by Jo next morning (on a Sunday). Overall very happy with my interaction with Jo and that the issue was resolved so quickly. Thank you.

Ordered flowers and a custom-made cake for a birthday.
Thank you for fulfilling my order and for the personalised approach.

UPDATE: The issue has been finally resolved after taking to Twitter to attract attention and sending a bunch of new photos (without mirroring effect, then with hands visible, then the ID alone).

I have been using Paysend on and off for a few years without any complaints: quick and easy money transfers, responsive Customer Support.

Until I tried to send money on the morning of 6th of August 2023 after some pause in using the service.

First of all, my transfer #9472782800 was declined and no reason was given. Instead I was asked to send my photo with my ID in it, which I promptly (within minutes) did.

Since then 4.5 days have happily passed and I have not heard back from Paysend. Apparently they are still "reviewing" my case. Most of my messages went unanswered, chat support is non-functional, you just wait-wait-wait until you drop it.

I was happy to recommend Paysend to everybody but not anymore after this unpleasant experience.

I am seriously considering moving my pension away from Aegon Retiready plan. The performance is the worst I've ever seen - I am losing money in spite of regular contributions! More than £5000 has evaporated since the beginning of 2022!

What is more, nobody bothers to answer my emails.

Awful performance, non-existent customer support, losing money instead of saving and growing.

Перевод прошел без проблем. Спасибо!

I bought a Dell monitor from Alza because the model I chose was only available there.

I never used Alza before so I was a bit apprehensive especially because the price was lower.

Yet I had a very positive experience throughout: a very competitive price, helpful and responsive customer service, quick delivery to the UK, considering that orders are shipped from Czech Republic and brexit now stays in the way :-(

Please note that electric appliances have EU plugs, which I personally do not mind as half of my gadgets have EU plugs anyway. And a nice touch is that a £1 EU-UK adapter is included in the order automatically.

UPDATE 2: Order delivered on the next working day, 02/11/2021.
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UPDATE: My order is dispatched today 29/10/2021. I appreciate your quick response and support in resolving this issue and am happy to update the rating from 1 to 4.
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I am giving 1 star because I am highly disappointed with the shipment delay.

I placed an order late on 25/10/2021, already 26/10/2021 when it was accepted. The delivery was promised by 29/10/2021. That was essential to me as it was intended as a birthday gift.

I noticed, however, that the name of the receiver was not pulled correctly from the Amazon addresses (I used Amazon Pay) so as soon as I saw it I sent a message to Customer Support asking to update the name. That was done promptly in the morning of 26/10/2021. But since then my order is in status "In progress" and not moving.

Today is 29/10/2021, the date it was supposed to arrive, so the birthday gift is ruined now.

Their Customer Support replies very quickly, which is very good, but that does not help since the order is not moving.

When you order from GioiaPura, think twice before trusting their promised delivery dates, especially if you need your order to arrive by a certain date.

Order number: 1345714

P.S. The Customer Service replied that any change to the order causes delay as they need to manually update shipment label, generate new tracking number etc. But still not 3 full days and counting! I feel really let down. For gift orders (and I specified that it is a gift) it is really important to arrive ON TIME, not days or weeks later.

I ordered day 2 & 8 tests from RT Diagnostics 6 days before my arrival.

No instructions were given on how to get a booking reference required for the Passenger Locator Form. I waited a day then tried to contact them, but no luck. Sent an email, used their contact form (that later disappeared from the website) - no answer. Tried their phone number - it was not working (not connecting or always engaged).

At one moment I thought it was a scam. Then finally after a few more angry email shouts I got an email with instructions on how to register at Recova-19 portal, how to get a booking reference number etc.

After that things went really smoothly. Tests were waiting for me when I arrived in the UK. Both day 2 and day 8 test results were ready on the same day that they were received.

Giving 4 stars because of the initial horrible experience.

Quick sample collection and results were ready the same day in the evening. Hope the price will also go down a bit. Paid £60.

Quick and easy test. Took a test in the morning, result was ready the same evening.

Received my order today. The goods are as described and in original packaging. Overall very happy with their quality.
Another good point is active customer support. While I was waiting for my order I contacted them twice (via chat and email). They responded very quickly and it felt reassuring.
The only remark I have is about postage. Delivery times to the UK are a bit too optimistic (they are specified as 2-3 business days, but in my case it took a week). Also no tracking when Royal Mail option is chosen makes one worry where their order is at the moment and if it is not lost.
Apart from that it was a good experience. Would consider buying from MyTrendyPhone again.

Was relatively happy with the service until today when I got my account limited completely out of the blue.
The message that was sent to me is extremely vague and implies that I am using it to sell things, but I have never sold anything using this account.
I had to upload a lot of documents (why do I even need to do that?) including my photo ID and bank statement, and still the account is limited and no explanation given.
I messaged a customer support representative asking to explain what's happening, all I got is the same vague response. Also called PayPal's support phone number, got a bit more understanding there but still account is limited for a reason completely unknown to me! I am told that the back office is reviewing my documents and it takes them 24-72 hours to come back and there is no guarantee they are satisfied with whatever they are reviewing.
I would have thought that I could at least be informed about the reason WHY this had happened, but no.
Have kept this account for 12 years, and now this...
Extremely frustrated and disappointed. Will consider looking for an alternative. Such a treatment is purely offensive.

(This review was originally published under paypal.co.uk, which is showing as "Unclaimed", so moved it here)

Purchased a few items to repair my mobile phone. Excellent service and very quick delivery.

Breach of contract by TalkTalk. I signed up for a fixed price 24 months contract. Today I received an email that TalkTalk is going to breach this contract and increase my price next month. They "kindly" allow me to leave before that without paying any charges.
Not good, TalkTalk! Contract is a contract! Never had any other provider behave like that. Will now seriously consider leaving.

Made a couple of online purchases at Argos recently. Overall very good experience, both when using the website and at collection in store.

UPDATE: Called customer service next morning, was told that the parcel is loaded on a van for delivery. Got my parcel delivered at 10:30. Tracking information is totally wrong though. Updating my score from 1 to 3.

Got a message that my parcel due to be delivered on 27/01. At first a delivery window was 11:30-15:30, then changed to "by end of day". At 22:00 the status changed from "Out for delivery" to "In transit". Needless to say the parcel never arrived. I stayed put at home all day, missed food store opening times, because I was stupidly waiting for my parcel. No idea what is going to happen tomorrow. Awful service, never expected that from UPS.