Gasan Abdula

My experience with Mercury has been extremely frustrating as an international e-commerce business owner.

After a periodic review, Mercury suddenly closed my account citing the “nature of my activity,” despite my business operating through legitimate eBay marketplace sales and having no fraud or chargeback history.

What has been most concerning is the lack of communication afterward. I provided additional explanations and attempted to cooperate fully, but for over 3 months I have not received any meaningful follow-up regarding my funds or situation.

Mercury stated they would only return the remaining balance via physical US check, even after I explained that processing a US check internationally is extremely difficult and in some countries nearly unusable.

For a company serving online businesses globally, this process created significant operational and financial stress.

I strongly recommend that international founders and e-commerce sellers maintain backup banking relationships and avoid relying entirely on one fintech platform.

Today is 4th of June, im still waiting a reply.
No money nothing


UPDATE: 17TH OF June, no updates yet!
Update: 24 June 2026, i have template replied in the review here. They never replied on my emails or phone calls. I need to get my money back

The worst costumer service ever.
How all other proxy providers can give me the option of transferring the proxy to another user, they cannot understand what im asking for.

I had two meetings with Jovanny Orozco, and he never showed up, no email no notifications nothing, I was planing to move all my companies with them but it seems i will not. This is not a way to do business guys i don't know how you get such a high reviews.

UPDATE:
09.01.26

The issue with top up with debit card appear again, this bank is very useless!

My experience with Wallester has been frustrating from the very beginning. Even making the first deposit was unnecessarily complicated, with unclear instructions and slow support. I eventually managed to figure it out on my own, but it took days.

After the initial deposit, I unlocked the option to top up via debit card. The first three top-ups worked, and then suddenly every card started failing. I tried four different cards with the same error. When I contacted support, the responses were extremely slow and unhelpful—mostly just telling me to “wait” with no real explanation.

I then attempted a SEPA transfer, and this is the only bank where the transfer did not go through. It has already been over 24 hours, and nothing has moved.

Overall, the service feels unreliable, the app is inconsistent, and support is sluggish. At this point, Wallester has proved to be a very disappointing and practically useless banking solution for me.

We applied to become a seller on eMAG Marketplace and received login credentials to complete registration.
However, after submitting all required information, we have received no communication or updates for more than a week.

A representative from eMAG Bulgaria even called to inform us that they are not responsible for our onboarding and that someone from another department would contact us — which never happened.

This lack of follow-up and transparency is extremely unprofessional for a marketplace of this scale.
Other international platforms such as Amazon or eBay process and communicate with new sellers within hours, not weeks.

If this is how eMAG handles new business partners, it raises serious concerns about the efficiency of their seller management.
We hope eMAG reviews its internal onboarding process to avoid wasting the time of legitimate, experienced businesses willing to work with them.

We applied to become a seller on eMAG Marketplace and received login credentials to complete registration.
However, after submitting all required information, we have received no communication or updates for more than a week.

A representative from eMAG Bulgaria even called to inform us that they are not responsible for our onboarding and that someone from another department would contact us — which never happened.

This lack of follow-up and transparency is extremely unprofessional for a marketplace of this scale.
Other international platforms such as Amazon or eBay process and communicate with new sellers within hours, not weeks.

If this is how eMAG handles new business partners, it raises serious concerns about the efficiency of their seller management.
We hope eMAG reviews its internal onboarding process to avoid wasting the time of legitimate, experienced businesses willing to work with them.

I have been using Binance for the last four years, regularly depositing and transferring cryptocurrency worth thousands of USD without any issues. However, for the first time, I attempted to convert USDT to fiat (EURO) and withdraw my money, and I was met with a frustrating experience.

My withdrawal request has been stuck for four days, and every time I contact support, they keep telling me to wait until "tomorrow." No one can provide a clear explanation for what is happening or why my funds are being delayed. This is unacceptable for a platform that claims to be a leader in crypto services.

As a long-time user, I expected better reliability and transparency when it comes to withdrawals. If Binance cannot process withdrawals in a timely manner, how can users trust the platform with their funds? I hope this issue gets resolved soon, but for now, my confidence in Binance has been seriously shaken.

I had an extremely frustrating experience with CAINIAO, and I feel compelled to warn others. My package (Tracking No: CNUSUP00011326290) was supposedly delivered, but not to my address—it was sent to some random warehouse. When I contacted their customer service, they were incredibly unhelpful.

They kept shifting the blame, claiming I needed to "check with my courier." What courier?! CAINIAO was supposed to deliver the package directly to me, not hand it off to some unknown party. Their responses were vague and dismissive, and their so-called "proof of delivery" was useless as it showed a completely unrelated address.

This company has no accountability and is clearly incapable of providing proper customer service. The conversation ended with them brushing me off, and now I am left without my package or any clear resolution.

I will be contacting my bank to dispute the charge and filing complaints wherever possible. Do yourself a favor and avoid CAINIAO and their partner AliExpress for shipping needs—they are unreliable and unprofessional.

The worst customer service ever!
I wish Temu and Shain move them from the market and stop using the crap

I have been a loyal customer of Contabo for over two years, initially with a personal account. However, in February, I decided to switch to a business account, providing my Cyprus VAT ID to receive invoices for my company. What followed was a frustrating ordeal with Contabo's customer service.

Despite providing all necessary documents and verifying the validity of my VAT ID through the link they provided, Contabo has failed to verify it till date. This is particularly perplexing as all other companies I've dealt with have had no issues with my VAT ID. Our conversation started on February 29th, with a couple of emails where they initially claimed the VAT was invalid. After providing evidence of its validity, they finally agreed on March 2nd that everything was sorted.

However, on March 25th, I received an automated email stating that my VAT ID is invalid once again. Despite reaching out to them immediately after this email, I have not received any replies as of April 4th. This lack of communication and the recurrence of the same issue are deeply concerning.

This level of negligence and lack of communication is unacceptable, especially for a service provider dealing with business clients. As a paying customer, I expect prompt and efficient support, which sadly has been lacking in this case.

In conclusion, I cannot recommend Contabo Datacenter based on my recent experience. Their inability to resolve a basic administrative issue, the recurrence of the problem, and the complete lack of responsiveness from their customer service team reflect poorly on their professionalism and reliability.

My experience with AutoDS software has been extremely disappointing, primarily due to the incompetence and lack of accountability demonstrated by their support team.

Since February 12th, we've been grappling with persistent issues related to order syncing, monitoring, and stocking. Despite diligently following their troubleshooting steps, which included reinstalling the non-API extension and adding tokens as instructed, the problems persisted.

Upon contacting support on February 14th, we encountered a familiar pattern of inefficiency. Despite clearly stating that we had already undertaken all recommended steps, we were subjected to a time-consuming back-and-forth. It wasn't until February 16th that they suggested switching to MIP as a solution, but even this proved to be an arduous process.

One of their representatives provided a new Chrome extension, which, after installation and token setup, still failed to address the issue. When questioned about the discrepancy, the representative displayed a shocking lack of knowledge and competence, further exacerbating our frustration.

This experience highlights a systemic problem within AutoDS: a disregard for customer satisfaction and a lack of oversight in their support department. It's evident that they employ individuals who are ill-equipped to handle even basic support queries, resulting in wasted time and heightened frustration for paying customers like myself.

If AutoDS hopes to retain its customers and uphold its reputation, urgent action is needed to address these issues and ensure a higher standard of service delivery.

UPDATE: 19.02.2024

After my review on the 16th of February, the representative got upset and they decided to stop supporting us, with more simple words AutoDS left half work without solving the issue. Since one week we do not have monitoring tools

I have had an unfortunate experience with Tide's customer service recently. Despite facing urgent issues with my account, the response time and support provided have been disappointing.

The lack of responsiveness and the delays in resolving crucial matters, such as the pause on my account affecting my eBay payments, have caused considerable inconvenience and financial loss to my business.

I believe that a bank's customer service should be prompt, effective, and considerate of its customers' needs, especially when they are facing difficulties.

I sincerely hope that Tide takes note of these concerns and works towards improving its customer service standards for the benefit of all its clients.

UPDATE: 19.10.23, Same issue, they are "still checking"

I have been using Contabo for the last 3 years.
But six months ago I started to face a lot of issues, especially with their support, however Today I had an unbelievable case, On Saturday 2nd of September 2023 I placed an order for VPS which by their terms takes up to 3 hours to be ready, After several emails they told me I need to wait until Monday 4th September to get the VPS! Suddenly I will need to move all my services with them to another provider.

Kindly Find the UPDATED Version below!!!

I am writing to express my disappointment with the NON-API version of AutoDS and the lack of response from your support team. As a VIP member with priority, I expected better service.

Unfortunately, all of my shops are experiencing issues with price monitoring, auto ordering, and listing. These problems have resulted in significant financial losses for my business.

Despite multiple attempts to contact your customer support team, I have not received any response or assistance. As a result, I have been left with no choice but to explore other options for my business needs.

I hope that you can address these issues promptly and provide the support that your customers deserve. If not, I will have no choice but to share my negative experience with AutoDS on review platforms such as Trustpilot.

Thank you for your attention to this matter.


UPDATE!

I wanted to provide an update on my previous review regarding my experience with AUTODS. Initially, I expressed my frustration over the unresolved issues that persisted for two weeks, causing significant losses for our business. However, I am pleased to inform you that my perspective has changed, and I now have a more positive outlook, thanks to the exceptional support I received.
I would like to express my sincere gratitude to AUTODS for their swift response and resolution of the issues I faced. Although it took some time, Ms. Dorina Tsompani from AUTODS reached out to me promptly and took immediate action to address the problems from day one. Throughout the process, Ms. Tsompani provided regular updates, ensuring I was kept informed about the progress being made.
I must emphasize the commitment and dedication demonstrated by Ms. Dorina Tsompani. Her proactive approach and consistent communication provided reassurance during a challenging time.This gesture of goodwill and understanding further exemplifies the exceptional customer service provided by AUTODS.
I would like to convey my sincerest appreciation for the outstanding support and resolution of the issues I faced. The efforts made by Ms. Dorina Tsompani and the AUTODS team have not only rectified the situation but have also restored my confidence in their services. I am genuinely grateful for their commitment to resolving my concerns and ensuring my satisfaction.


In conclusion, I would like to update my review to reflect my appreciation for the exceptional support received from AUTODS. Their dedication, professionalism, and willingness to go above and beyond have transformed my initial negative experience into a positive one. I am grateful for the prompt resolution of the issues and for the outstanding customer service provided.

I have been using Juni from year almost. The time when they started!


Juni, a month ago has to closed all EURO accounts without letting anyone, the excuses it was that they are using some bad partner, however after finding probably a new partner all their users must to pass re-verification, and i have uploaded what they asked for, waiting a week...and guess what! BOOM!
"Your account access has been restricted and you will not be able to log in to your Juni account."

What happens to your funds?

Our Terms and Conditions state that any balance below 10 GBP/EUR will be retained to cover the processing fee in the event of account closure. As a result, there is no balance to return from this accoun

Good! I like them a lot

Transaction from my BTC wallet to another more than 8 hours, and still waiting, very poor support.

Transaction from my BTC wallet to another more than 8 hours, and still waiting, very poor support.

I like the software is really amazing.
Running 100 amazon accounts with different proxies!