Binance 

Good excnage, but it's better to find another one for funds holding.

Binance is the worst crypto app I've ever used. Their customer support service is terrible.

Binance P2P operates as a predatory platform that actively enables financial loss and provides zero accountability. Losing thousand of Euros on Order ID 22897699353152159744 exposed the terrifying reality of their broken dispute resolution system, which routinely hands funds over incorrectly while completely abandoning buyers that have contributed to their long term platform growth. Instead of investigating proof of payment or offering a fair appeal process, the platform simply allows people to cheat us buyers of our hard earned funds and they cover themselves to prevent litigation and lawsuit through the excuse of timing out and other protocol. Their entire support infrastructure consists of soulless automated bots designed solely to deflect blame, stall complaints, and protect the other party. Operating an escrow service that handles thousands of euros while maintaining zero real-time human protection makes them entirely complicit in the theft of user capital. Anyone trusting them with their hard-earned money is gambling against a rigged system that will gladly take the funds and lock the doors behind them.

Opened a ticket about a stuck transaction and got an automated acknowledgement, then nothing for over a week despite following up twice.

Binance is a scam. Stay away from this platform. Its impossible to withdraw your funds and your money is lost.

honestly haven't seen support this bad in a long time. It genuinely feels like I'm talking to either bots or children.

I've been a P2P trader on Binance for years, and I've worked incredibly hard to build a strong reputation. My goal has always been to maintain a 100% positive feedback rating, and I put a lot of effort into providing a great experience for every customer.

Recently, however, one customer left me a negative review for no valid reason. He claimed that I didn't communicate with him, even though I released his order within a minute after receiving the payment and replied to him afterward. Despite everything being completed successfully, he still decided to leave negative feedback.

As you know, Binance has a feature that allows users to appeal unfair reviews. The problem is that I honestly don't understand why this feature exists if the appeals are never properly reviewed. I've submitted several appeals, and every single one was rejected with the same generic response: "This review reflects the buyer's opinion."

The support team doesn't seem to care whether that opinion is fair, factual, or supported by any evidence. They simply reject the appeal with a template response.

This means you can spend years building your reputation, earning customers' trust, and contributing to the platform, only for anyone to damage your reputation with an unjustified review that will never be removed because it supposedly "reflects their opinion."

What about my side of the story? What about the years of hard work and dedication I've invested in building my reputation? Apparently, none of that matters. An unfounded opinion from a single user is treated as more important than the long-term efforts of a trader who has contributed to the growth of this platform.

This is extremely disrespectful to honest traders and reflects a disappointing level of professionalism from the support team.

Well, here my opinion about you Binance team, don't mention it.

UPD:

CID: 166020140

Read about the injustice I faced.

UPD 2: So, I shared CID but nothing happened, huh ?

UPDATE (July 20, 2026): This platform is an absolute joke. Today, their public relations team replied to my previous review claiming they "reached out to their fiat partner (Case ID: #164107094).

However, when I opened the Live Chat immediately after, the agent (Danijel) gave me the exact opposite automated excuse, claiming "funds have not been received yet." They have absolutely no idea what they are doing. The transfer was REJECTED by the correspondent bank J.P. Morgan (Reference: 2107971165J5) over a month ago, which means the money was returned to Binance's provider.

Their chat support is completely useless, contradictory, and just trying to stall. They are hiding behind templates while my money is missing. I have already notified the U.S. FTC (Report #204177760) and CFPB, and my bank is initiating a SWIFT recall today. Do not trust Binance with your fiat transfers!

My experience with Binance was terrible. I stopped using this app after my asset was frozen without any proper explanation.

Binance has an absolutely disgusting and horrible attitude toward its customers; I honestly cannot imagine a worse platform right now. Their support team responds exclusively with generic scripts, and the moment you try to ask for detailed information, they completely ignore you.

Case ID #165867338
The deadline to resolve my issue has already passed—it has been left hanging for over 43 days! No new deadline has been given, and nobody can tell me when this will be resolved. It is pure stonewalling. With this kind of treatment, I have completely lost any desire to ever use this platform again. Shame on you! Your total lack of customer care and sheer negligence is absolutely repulsive.

Waiting for over 43 days with zero clarity while getting nothing but scripted, copy-pasted answers is exhausting, especially when dealing with a financial platform.

Please be incredibly careful if you choose to use this platform. They can freeze your account and hold all of your funds without warning. They told me to wait 42 days, and now that the deadline has passed, they just keep telling me to wait indefinitely without offering any explanation whatsoever.

shitties site and app u will ever see i proved everything that money was mine and all legit and they wanted to return to original app hot wallet i proved sender id was different they said it would take 1 week then 2 week now 30 days and my money is stuck shitty ass site

My experience using binance.

They are the flagship for the crypto exchange offering nearly every crypto service you might need. It's easy to trade with relatively fast executions(even though I am geographically very far apart) and markets are very liquid so your stoploss and other limit orders will be executed in most cases.

Binance support can be good, depends on who you get and what your problem is. Everything flows very smoothly while you are using this app, could be little better, not on Bybit level in UI and user experience but it's close.

However, they do still list coins that they shouldn't list and crypto exchange of this reputation should know better. Room to improve, for sure.

I am extremely disappointed with Binance's handling of my case.

Although Binance received my tokens, they informed me that I simply have to wait "a few months" until they are able to recover data from their alpha version before they can begin assisting me. They explained that no recovery can be processed immediately and that additional time is required before support can be provided for cases like mine.

What made the experience even more frustrating is that Binance closed my support ticket instead of keeping it open or placing it on hold until the issue could actually be addressed. As a result, every time I contact customer support, I have to explain the entire situation from scratch, despite the fact that the chat history is available. This makes the support process unnecessarily time-consuming and exhausting.

Waiting several months because of Binance's internal technical limitations is simply unacceptable. Customers should not have to bear the consequences of issues within Binance's own systems, especially when there is no clear timeline or proactive follow-up.

Overall, the lack of communication, the closure of my case before it was resolved, and the need to repeatedly justify my situation have made this a very poor customer support experience. I hope Binance improves its asset recovery process, keeps unresolved cases open, and provides customers with clear updates instead of leaving them to start over with each new conversation.

trading futures in binance is absolutely a scam extremely high fees that will make impossible to win NEVER USE BINANCE

My experience with Binance - Please be aware

I have been a Binance user for a long time. Previously, I sent payments twice to the same wallet address without any issue. Binance processed those transactions successfully.

Recently, I sent another payment of $90 to the same address to pay a Forex educator for tutorial videos and mentoring. This time Binance informed me that the address violates its Terms of Use and froze my account for an investigation.

As a result, about $1,450 of my personal funds—which are unrelated to the $90 payment—are frozen until approximately 20 August.

I understand Binance has to investigate suspicious activity. However, I question why the same address was accepted previously and then later treated differently, and why the entire account must be frozen for more than 40 days instead of only the transaction under review.

Binance should reviews this policy and finds a fairer way to handle situations where users may have acted in good faith without knowing an address had become problematic.

Everything was fine on Binance for a while until I logged in one day and I got a message suddenly saying my account is locked and will close immediately. I had 15k in my account which I was about to send crypto that morning. I never had my vacation and they still haven't resolved the issue. This is already the 5th day and I have the same message when I attempt to log in, saying they are working on the problem. This is worst customer service I have seen in a long time. There's nobody to contact and no number provided.

This is ref: Binance 9th-year meetup happening in Colombo - registration. / Binance Case ID 165127952
As a practice, whenever I receive an invitation request for such an event from Binance, I try to register for it. But as usual, even though I did it on the same second, I am getting the message "registration closed". As per customer service, registration was done on a first-come, first-served basis.
But I had noticed through social media channels that a certain set of people were in every year's events, which means they haven't had a registration issue at all.
After bringing this concern below is the reply I got from Binance. Invitation request emails were sent gradually in sets. So not as one bulk. which mean to say they have the opportunity to decide which sets were getting emails or indirectly control registration; this is very unfair. First place they should not send emails to an event if registration was closed. So, as per my understanding, to show the world they are fair enough, they are sending emails to everyone even after registration was fully booked using the people they want to be in the event and sending invitation emails to the rest after registration closed. This happens every time. Below is their reply

"As event seats were offered on a first-come, first-served basis, and notifications were sent gradually, I am sorry that at the moment all available spots were filled quickly before your signup could be completed.
07:46"

Worst company and support ever, froze my funds for almost 2 years for no reason at all

Never use this platform and better always use private wallets instead. These guys are completely unprofessional and their support sucks full of lies and wrong promises, to collect money for any service like KYC etc they follow up like anything after paying the payment, they ignore you and again come up with another beautiful idea to steal your money...they say we resolve the issue in 30min and that 30 min will go to 30 days and still no solution. No accountability to customers and no SLA's adhered by the support team. It will all go well as long it goes, once any issue comes and you need to contact support, you are gone ...god only knows when that issue will be resolved! Save your money better go to provate wallets!

Binance customer services and Binance itself, steal your identification all legal documents, ID just to state unverified even after video call stating my name holding my ID and information Still being declined, And when they cannot figure out how, they pass you on to the next Customer service. And specialist who cant help, people are only limited in giving what they can provide, yet they ask for far more then is necessary to do so, and treat you like a criminal, dont ever sign up with Binance there are way better platforms.