cainiao.com Reviews 

I have ordered internationally many times, and every shipment that has been handled by Cainiao has turned into a frustrating experience. I have now dealt with them five separate times, and every single shipment has had delays or delivery issues.
By comparison, when sellers use other shipping companies, my packages typically arrive in about 11 days. When they use Cainiao, I'm left waiting five, six, seven, or even eight weeks. The only reason I've eventually received some of these packages is because I spent countless hours tracking them down myself and following up repeatedly.
This has been the most consistently unreliable shipping company I have ever dealt with. Customer service has not solved the problem, and the shipping process is slow, confusing, and incredibly frustrating.
At this point, my decision is simple: if a seller uses Cainiao to ship my order, I will not do business with that seller. Shipping is part of the customer experience, and after five bad experiences, I've had enough.
I cannot recommend Cainiao to anyone.

- 1 star, I ordered from AliExpress twice with this company, and twice they got it to the wrong address. Chat bot is unhelpful, on the phone is probably AI as well. I just contacted them for the package being in the wrong place, told me it would be changed, safe to say I don’t hope on getting it anytime soon. Scammers and theifs

First time I use Alibaba’s in-house freight service, Cainiao Network., and definitely the last time, what a slow acting service, a disgrace really. No waiting for over a month and past guaranteed delivery time. Annoying.

This company has no phone number, and they will not answer my emails. I have been ordering from the same overseas companies for my business for years. Never had issues. In the last 2 weeks I have lost several packages sent to a home that I do know know. I have asked them over and over to please help me and they will not. I pay for my items and need my packages. I live in a condo and they are delivering to a house and I have contacted them several times, and the replies are automated and they have a bit when you go on there website. If you do get a rep, they are unhelpful and condescending.

Driver left package outside instead of buzzing the intercom to have me collect/open the door. 5 minutes later it was stolen. 10 minutes later they notified me it was delivered.

After complaining they lost my package by leaving it outside, the next delivery a few days later, the (same) delivery person created a fake the image of the package being left inside the lobby for the proof of delivery, and left it outside still.

They should creat new poop emoji to vote for such shetty reviews ,
I ordred from aliexpress its my kid birthday now i had to come up with 2nd plan thz last day and i am waiting for them and the same answer all week 2 to 4 days to receive the package

This is the absolute worst delivery service. I hope that aliexpress stops using them. After WEEKS of my package being out for delivery, the finally declared it lost. There also needs to be a customer service number to call, the chat box and email are not helpful AT ALL. I would give them zero stars if I could.

If I could put less, I would... Why order on AliExpress if the delivery won't even be done. They should reconsider them as partners seeing the other reviews...

They keep sending my packages to the wrong address and stopped emailing me back. Ali express does not refund you if it says it is delivered somewhere, even if it is to the wrong address. People are losing their money and this isn't fair. Now I see why you have horrible reviews.

Please, make this right and stop ignoring your customers.

There is no phone number to contact them and don't email back.

One time, my package was delivered to the next block over. I contacted customer support and all the bot said is that it was “successfully delivered” and to check the POD picture or if a neighbor got it. Obviously a neighbor didn’t have it but luckily I knew that my package was at the next block over thanks to the picture and wasn’t stolen. Independent driver obviously can’t read that the block they delivered to doesn’t have a numbered street -_-

This service literally changed my air freight to sea freight and the package got delayed by like TEN DAYS. They didn't even offer any compensation for their slow service or even apologise to me. I should be getting money back at this point. Very dumb service.

I’m having the worst experience EVER. They said they were delivering my package and then updated the status to “recipient asked for a change of date/time”, when I did NOT do that. Today they’re supposed to deliver it but apparently they have issues delivering it. I called them and they said they couldn’t find the direction in their systems. NEVER choose this company for any of your shipments. WORST experience ever. No matter how urgent you need it, you can’t count on them to deliver it on time.

Every time they indicate that the package was delivered but I don't find anything in the mail box, When I call back, the delivery personne speak with a very badly

the worst shipping company, and my order appears to have already cleared customs when in fact it hasn't even arrived in my country but is travelling around Europe!!
scandalous and deceptive!!!

Id give them 0 stars if possible. They falsify information about why your delivery couldn't be delivered instead of being honest about the fact that they dont have enough delivery drivers to complete the task so they dont get in trouble with the company that hired them to make the delivery. You can submit as many complaints as you'd like and they do not care. It's not even a language barrier they simply do not care. I wish Aliexpress would drop their services, I'd pay a little more if they used a reliable courier instead of Cainiao which is a joke of a courier and even bigger joke of a company.

This is the worst delivery company I've had the displeasure of being forced to use. Multiple times they will have packages "out for delivery" for days on end with no sight of the package. Recently, the delivery driver didn't want to do their job and marked my address as incorrect, even though I have multiple packages from the same company delivered every couple weeks. If you have to use them, be prepared for terrible service and a long wait.

I wish I could give 0 stars. If you are a small business donot rely on this logistics or courier service.
First, their apps and websites are useless
Second, their drivers are not vetted and many deliveries go badly.
Finally, customer service is either chatbots or representatives who sound like chatbots. You will not be able to resolve most issues, it's hit or miss

Very bad service, they mentioned that they called me but no one did I am 24/7 at home. I call them its a machine, i send email its a chatbot. They decided to return my order to the vendor from their head!! I do not recommend their service very bad at logistics and delivery service

If I could give zero stars, I would. The local last mile courier for Cainiao literally flung my package into my front yard from their vehicle, leaving it in the grass right next to the street where it could have easily been run over or stolen. The driver didn’t even attempt to bring it to the door. Just straight up THREW it out out their car, uncaring if it led to damage. The driver's own "Proof of Delivery" photo uploaded to the tracking page clearly shows the package sitting in the grass in the dark. No care or shame.

I reached out to Cainiao's customer support email. They gave me a generic corporate apology, and when I asked for actual accountability and a formal ticket, they demanded I provide video or doorbell camera footage of the mishandling (clearly hoping I didn't have it so they could close the ticket.)

Fortunately, I keep receipts. I sent them the home security footage showing the driver throwing the package, while also pointing out that their own driver uploaded a picture of the terrible drop off location. Once again, I asked for a formal ticket reference number for their "investigation."

Total silence. The second you provide them with the exact proof they ask for and mention regulatory compliance or formal tracking, they ghost you. They do not care about the safety of your property, and their customer service is just a wall to get you to give up. Take your business elsewhere, because if they lose or break your items, you are entirely on your own.

A package that I had ordered had Cainiao listed as the last mile delivery courier. When I looked at my tracking info, it was stuck on the "last mile delivery center" step for several days, which had me concerned. I found these reviews, which had me extremely worried that I wouldn't get my package. I also found the online chat function to be clunky; the automated chatbot simply repeated that my package was in transit and offered no additional information. However, I was eventually able to speak to a real person, who advised that they "last mile delivery center" step does normally take a few days, and that there was no issue with my package delivery process.

The next day, I received a phone call from someone from Cainiao who had come to deliver my package. I gave them instructions on where to leave the package, and they left my delivery in a safe place. They took a photo and asked me to verify by text message that the delivery location was good, which I did. When I came home, my package was safe, exactly where it had been delivered.

It is possible that I only got lucky compared to other reviewers, or it is possible that Cainiao has made significant efforts to improve their service. Either way, despite some minor frustrations, this delivery process ended up being fine for me overall.