Contabo Reviews 

I have been using Contabo for some time, but my recent experience has completely destroyed my confidence in the service.

My Windows VPS was previously working normally, but my RDP access suddenly stopped working. I had to spend a considerable amount of time trying to regain access through VNC, which was slow and far less convenient for my work. Once I finally accessed the VPS, I discovered that the Windows network configuration was not functioning correctly, leaving the server without normal Internet connectivity. I eventually had to troubleshoot and correct the configuration myself.

What was even more frustrating was the support experience. I had to deal with multiple tickets and different support agents, repeatedly explain the same situation, and one ticket was closed while the underlying issue had not actually been resolved.

I also found it extremely inconvenient that Contabo does not provide browser-based VNC or a web console, meaning that when RDP stopped working I was dependent on installing VNC software or finding another computer where I could use it.

I rely on my VPS for important work, including charity projects and personal projects. The amount of time and effort I lost dealing with this issue was far greater than the monthly cost of the service.

To Contabo's credit, after I formally complained and requested escalation, management eventually agreed to retroactively cancel the VPS and refund my latest €15.59 payment. I appreciate that resolution, but it came only after a very frustrating process.

My main criticism is therefore not simply that something went wrong technically — technical problems can happen with any provider. It is the difficulty of obtaining effective assistance and the amount of time and effort required to get the matter properly escalated.

After this experience, I no longer have confidence in using Contabo for important projects and have decided to move elsewhere.

My advice to anyone considering Contabo: understand that this is an unmanaged VPS service and make sure you are comfortable troubleshooting the server yourself, because getting support for a difficult problem may take considerable time and effort.

SUCH AN AWESOME SERVICE, VICTOR WAS A REAL HERO FOR ME AND MANAGED TO HELP ME FIX MY SERVER LIKE THE HERO HE IS

Very reliable. Excellent value for money.

Stabile servers and the price is fair. The functions are great, iam very thankful to work with them.

1 star. VPS completely down for 12+ days after their migration — no support at all.

I have been a Contabo customer for months, paying in advance (invoice 36824600082, period Aug 20 - Sep 20, 2026, EUR 30.87, already paid from my account balance). On Aug 24, 2026 Contabo performed a migration of my VPS 2 SSD (Windows Server, vmi1952700, 156.67.111.71) and the server has been 100% unreachable ever since: no ping, all ports closed, no VPN connection. 12+ days of total downtime.

Contabo's support (ticket 16240385843) acknowledged the problem but never fixed it:
- 6+ different agents handled the ticket, each one restarting the conversation without reading the history.
- They restored a snapshot WITHOUT notifying us, silently reverting our network fix.
- On Sep 1 an agent claimed the server was "online and fully operational" - our live checks proved that false.
- After our 48-hour final notice (Sep 4) they went completely silent. No response at all.

Their own SLA (99.9%, GTC section 11) allows less than 43 minutes of downtime per month. We have 12+ days - over 300x the allowed limit. We had to open a PayPal dispute and file a formal billing claim to get any attention. I would not recommend Contabo for anything business-critical. Zero accountability, no communication, service paid but not provided.

Date of experience: September 4, 2026
Useful? Yes

The customer support experience has not been good. I am unable to connect to the VPS server using either SSH or VNC.

We have had to reset the VPS password multiple times, and even when the correct password is set, the server still does not allow us to connect. This is causing significant delays and making the setup process very difficult.

I would appreciate it if the support team could investigate the issue properly and help us establish reliable SSH or VNC access without requiring repeated password resets.

I recently moved from another hosting provider to Contabo. As soon as I got the VPS working, I encountered an issue with the resources in my cluster. With just one email to the support team, they resolved it in less than eight hours—and it was a Sunday. I was impressed by the dedication of the support team, and I believe I’ve finally found a trustworthy service.

I usually skip making reviews, hence why this is my first and only review in Trustpilot, but I think they earned this one from me.

Been running a VPS with them, and the value is genuinely reasonable. I'm paying like $10 a month and getting way more compared to what similarly priced competitors that I previously went with offer, like say, OVH. Also appreciate being able to install a custom image (went with Alpine) instead of being stuck with a preset list, even if I have to pay a tiny bit extra for it.

Only gripe is that the control panel's been down while I'm writing this review lol, but it hasn't affected server performance at all.

There's no doubt that you will get a better performing VPS at a very low price as compared to the whole internet, but their customer support service is really not responsive. It's been more than two years with Contabo and I haven't talked with any customer support. I have raised so many tickets. Their ticket system is also broken. There is no method that we can reach to their customer support. And when I tried to email them, many email and I haven't received a single one. So if you are using Contabo VPS, keep in mind that it can crash anytime and there is no customer support.

Works and price is cheap and that is what I need for a VPS. If it changed the prices i would consider other options

I have no complaints against them.

Positive experience for three reasons:
1. Ability to install a custom Qemu/KVM image
2. Minimum tools for managing images, such as live Linux, with the ability to use Clonezilla
3. Reasonable costs, adequate for support that isn't excellent, but I'd say satisfactory
When these three options are no longer available, interest in Contabo will be lost.

I purchased a Windows Server VPS yesterday, only to discover that Windows was not activated because the supplied license key had apparently already been used.

I immediately opened a support ticket, expecting such a straightforward issue to be resolved quickly. However, there was no progress yesterday, and this morning the ticket still appears not to have been reviewed by Contabo Support.

In the meantime, I cannot install and configure the software I need because certain operations require a properly licensed Windows Server. I expected to have a fully configured and operational server by yesterday—but apparently that was expecting too much.

Contabo, be clear, I expect the service period to be extended by the full number of days I am forced to waste waiting for your support team to take action.

===== 04/09/2026 update =====

This company is simply scary. During the night, I received an email informing me that they had finally “seen my ticket.” The following morning, however, the VPS I purchased is still unlicensed and therefore still unusable.

To make matters worse, the API behind their control panel at new.contabo.com is now returning errors. As a result, control-panel operations fail, and in fact customers can't even see their VPSs or other services listed in their accounts.

Works great for me. Stable. Fast. I get absurd value for the price.

Don't buy from them, someone hacked into my account very easily and they deleted my account without my permission, all my customer data and production database lost and i am facing issues and losses in business trust me guys.

I was looking for a server where I can put my project and thus have my small business running, and you say I saw their website and I tried to use it months ago, but how was it a fracture to want to raise money again for a new, bigger and more ambitious project That's why it took a long time, and as I had said before, you have helped me a lot and I am very satisfied with your services and support, I think it is something super great to be able to have a service at an affordable price