How shameful this Chinese company can be ? The only response you get is “Hi, we're sorry to hear about your experience and the issues you're facing……” Instead of proactively connecting with the... See more
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Joseph Corral, Amelia Tang, Jolene Zhang, Dong Wang, and Chris Kinnard worked together to help me resolve an issue that has been ongoing for over one year. In addition, they showed me new features an... See more
I am running a consulting business, received multiple payments, withdrawn to my account. Never had any issues. We have been assigned an account Manager, always available to support us. I would hig... See more
I am totally upset.Today I create pingpongx bussiness account and submit all document.My all document is correct.There are no misinformation and anything else. However,After submit document for revie... See more
Company replied
Company details
Written by the company
PingPong provides marketplace sellers and entrepreneurs global solutions for controlling their domestic and international funds. A PingPong account enables companies to significantly reduce their costs when receiving or making international payments - all on a platform that helps increase operational efficiencies, saves time and allows sellers to manage their business profits from a single source.
Contact info
1510 Fashion Island Blvd., Ste 250, 94404, San Mateo, United States
- 1-800-384-5729
- support@pingpongx.us
- pingpongx.com
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 69% of negative reviews
Typically replies within 2 weeks
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Fraud chinese company this app mist be…
Fraud chinese company this app mist be banned in India
Payment processing for more than 20 days..... 😡😡
Give me my money you scammers!!!
How shameful this Chinese company can…
How shameful this Chinese company can be ?
The only response you get is “Hi, we're sorry to hear about your experience and the issues you're facing……”
Instead of proactively connecting with their team members in India to resolve the issues, they simply rely on copy-and-paste responses.
I am appalled by this behavior. This confirms it’s a fraud company.
withdrawal to bank is processing past…
withdrawal to bank is processing past 15 days
my money is not moving to my bank account
avoid this company to avoid potential cash flow issues
My money not arrived
My money not arrived
I am a Pingpong user from India
Payout not coming for over 5 days
What is happening? I am scared I will lose my funds
Reply from PingPong Payments
PingPong Payments is a game-changer for…
PingPong Payments is a game-changer for global transactions. It's efficient, cost-effective, and simplifies managing international funds.
The service is useful
The service is useful, but some things could be improved. Payments can sometimes be a bit slow, although I eventually received my funds
I had an issue receiving a payment and…
I had an issue receiving a payment and was waiting for almost 2 days. I contacted support, and Jenney from the chat team helped me resolve the issue within minutes. Great support from her- she was quick, professional, and
Verification has always been the most…
Verification has always been the most frustrating part for me. for users in many African countries, verification can take a long time, and receiving funds is sometimes slower than expected. There are still many useful features, but the process could definitely be improved.
Setting up my account was quite…
Setting up my account was quite straightforward. I just uploaded my business license and company documents, and within a few steps I was able to access multiple currencies and local receiving accounts. The only downside is that the verification process feels a bit outdated and time-consuming.
Ping Pong Enables Loss of Millions in Fraudulently Induced Wire Transfers
I responded to Ping Pong's request to my review on Trustpilot to write to them at the email address they provided regarding the loss of millions of dollars through their money service business. I provided a detailed response on May 20, 2026 and resent it twice. They never responded or ackknowledged receipt of my response. This company is not to be trusted and should not be used to transfer funds as it continues to be used as a platform to accept and transfer fraudulently induced wire transfers to cyber criminals. Moreover, it is high time for banks and money services businesses like Ping Pong to use AI and other technologies to prevent these transactions before they take place, to reimburse clients who have been scammed on their platform, and to be prosecuted for failure to do so.
Pingpongx account was blocked within second after the submission document
I am totally upset.Today I create pingpongx bussiness account and submit all document.My all document is correct.There are no misinformation and anything else. However,After submit document for review within one minute they block my account.Itd totally unprofessional behavior.One bussiness licence take and setup all thing is a long process.how they blocked the account,within a second.I also done a mail regarding the matter.lets see.i need to restore my account.
Reply from PingPong Payments
The platform is okay overall
The platform is okay overall, still getting used to some features.
Customer service explained the…
Customer service explained the compliance process clearly.
Been using it for a few months already
Been using it for a few months already, no major issues until now.
Setup process was smoother than I…
Setup process was smoother than I expected honestly.
Horrible onboarding
Horrible onboarding. SELLNIX LLC is a legitimate US entity with valid IRS EIN documentation. Denied services instantly by a malfunctioning automated bot without human review. Refusing transparent KYC video verification. Complete lack of professional support for international non-resident founders.
Reply from PingPong Payments
Seamless International Payments with Great Rates
I’ve been using PingPong for my international payments, and it’s truly been a game changer.
The process is seamless, transfers are instant, rates are competitive, and everything feels smooth and stress-free. It’s a huge improvement compared to using conventional money changers, which can be time consuming and restrictive.
Special thanks to Pak Edwin for always being so responsive and helpful.
Happy Customer
I am running a consulting business, received multiple payments, withdrawn to my account. Never had any issues.
We have been assigned an account Manager, always available to support us.
I would highly recommend.
Thanks!
Hassle-free USD and SGD accounts for e-commerce sellers
PingPong made it surprisingly easy to open both a USD and SGD bank account without the usual paperwork headaches. As a Shopify seller, being able to receive Stripe payouts directly into these accounts has been a game changer — no more workarounds or currency conversion delays. Straightforward setup, works exactly as advertised.
PingPong helps our business run…
PingPong helps our business run smoothly and efficiently. We are very happy with the service.
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