PingPong Payments Reviews 

371
TrustScore 3 out of 5

3.0

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Rated 1 out of 5 stars

How shameful this Chinese company can be ? The only response you get is “Hi, we're sorry to hear about your experience and the issues you're facing……” Instead of proactively connecting with the... See more

Rated 5 out of 5 stars

Joseph Corral, Amelia Tang, Jolene Zhang, Dong Wang, and Chris Kinnard worked together to help me resolve an issue that has been ongoing for over one year. In addition, they showed me new features an... See more

Rated 5 out of 5 stars

I am running a consulting business, received multiple payments, withdrawn to my account. Never had any issues. We have been assigned an account Manager, always available to support us. I would hig... See more

Rated 1 out of 5 stars

I am totally upset.Today I create pingpongx bussiness account and submit all document.My all document is correct.There are no misinformation and anything else. However,After submit document for revie... See more

Company replied

Company details

  1. Money transfer service
  2. Card processing service
  3. Payment service

Written by the company

PingPong provides marketplace sellers and entrepreneurs global solutions for controlling their domestic and international funds. A PingPong account enables companies to significantly reduce their costs when receiving or making international payments - all on a platform that helps increase operational efficiencies, saves time and allows sellers to manage their business profits from a single source.


Contact info

3.0

Average

TrustScore 3 out of 5

371 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 69% of negative reviews

Typically replies within 2 weeks

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3.0

All reviews

(371)

47 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

How shameful this Chinese company can…

How shameful this Chinese company can be ?
The only response you get is “Hi, we're sorry to hear about your experience and the issues you're facing……”

Instead of proactively connecting with their team members in India to resolve the issues, they simply rely on copy-and-paste responses.

I am appalled by this behavior. This confirms it’s a fraud company.

21 July 2026
Unprompted review
Rated 1 out of 5 stars

My money not arrived

My money not arrived

I am a Pingpong user from India

Payout not coming for over 5 days

What is happening? I am scared I will lose my funds

1 July 2026
Unprompted review
PingPong Payments logo

Reply from PingPong Payments

Hi, we're sorry to hear about your experience and the issues you're facing.

Please contact support@international.pingpongx.com with your account details, so we can investigate and support.

Thank you

Rated 5 out of 5 stars

Verification has always been the most…

Verification has always been the most frustrating part for me. for users in many African countries, verification can take a long time, and receiving funds is sometimes slower than expected. There are still many useful features, but the process could definitely be improved.

4 July 2026
Unprompted review
Rated 5 out of 5 stars

Setting up my account was quite…

Setting up my account was quite straightforward. I just uploaded my business license and company documents, and within a few steps I was able to access multiple currencies and local receiving accounts. The only downside is that the verification process feels a bit outdated and time-consuming.

1 July 2026
Unprompted review
Rated 1 out of 5 stars

Ping Pong Enables Loss of Millions in Fraudulently Induced Wire Transfers

I responded to Ping Pong's request to my review on Trustpilot to write to them at the email address they provided regarding the loss of millions of dollars through their money service business. I provided a detailed response on May 20, 2026 and resent it twice. They never responded or ackknowledged receipt of my response. This company is not to be trusted and should not be used to transfer funds as it continues to be used as a platform to accept and transfer fraudulently induced wire transfers to cyber criminals. Moreover, it is high time for banks and money services businesses like Ping Pong to use AI and other technologies to prevent these transactions before they take place, to reimburse clients who have been scammed on their platform, and to be prosecuted for failure to do so.

20 May 2026
Unprompted review
Rated 1 out of 5 stars

Pingpongx account was blocked within second after the submission document

I am totally upset.Today I create pingpongx bussiness account and submit all document.My all document is correct.There are no misinformation and anything else. However,After submit document for review within one minute they block my account.Itd totally unprofessional behavior.One bussiness licence take and setup all thing is a long process.how they blocked the account,within a second.I also done a mail regarding the matter.lets see.i need to restore my account.

2 July 2026
Unprompted review
PingPong Payments logo

Reply from PingPong Payments

Hi there,

Thank you for taking the time to share your feedback, and we're sorry to hear about your experience.

This isn't the standard of service we aim to provide, and we'd like the opportunity to look into what happened.

Please contact support@international.pingpongx.com with your contact details, so we can investigate and provide support.

Thank you

Rated 1 out of 5 stars

Horrible onboarding

Horrible onboarding. SELLNIX LLC is a legitimate US entity with valid IRS EIN documentation. Denied services instantly by a malfunctioning automated bot without human review. Refusing transparent KYC video verification. Complete lack of professional support for international non-resident founders.

10 June 2026
Unprompted review
PingPong Payments logo

Reply from PingPong Payments

Hi Sellnix, thank you for taking the time to share your feedback, and we're sorry to hear about the delays and frustration you experienced. This isn't the standard of service we aim to provide, and we'd like the opportunity to look into what happened.

Please contact support@international.pingpongx.com with your contact details, so we can investigate and support.

Thank you

Rated 5 out of 5 stars

Seamless International Payments with Great Rates

I’ve been using PingPong for my international payments, and it’s truly been a game changer.

The process is seamless, transfers are instant, rates are competitive, and everything feels smooth and stress-free. It’s a huge improvement compared to using conventional money changers, which can be time consuming and restrictive.

Special thanks to Pak Edwin for always being so responsive and helpful.

13 May 2026
Unprompted review
Rated 5 out of 5 stars

Happy Customer

I am running a consulting business, received multiple payments, withdrawn to my account. Never had any issues.
We have been assigned an account Manager, always available to support us.
I would highly recommend.
Thanks!

30 May 2026
Unprompted review
Rated 5 out of 5 stars

Hassle-free USD and SGD accounts for e-commerce sellers

PingPong made it surprisingly easy to open both a USD and SGD bank account without the usual paperwork headaches. As a Shopify seller, being able to receive Stripe payouts directly into these accounts has been a game changer — no more workarounds or currency conversion delays. Straightforward setup, works exactly as advertised.

2 June 2026
Unprompted review

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