You're fast, reliable, and looking forward for a long term business relationship with each other. Happy New Month everyone at Grey 😃
Company replied
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Review summary
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What people talk about most
Reviews shaping this summary
Honestly, I think you guys are great. It's been amazing, the only problem I have is I cannot send money to another grey user using grey tag. How come that feature is not available to me?
Company replied
I rate it four star because sometimes it takes time for my money to get into my bank account but aside that everything is fine
Company replied
Heavy rates in buying, lower rate in selling, charge you €2 on when you receive payment. but good service, good customer care. I recommend
Company replied
Company details
Written by the company
As the digital economy continues to grow globally, there’s a growing demand for efficient and accessible financial solutions for digital nomads. Grey is at the forefront of providing secure and convenient global banking solutions to meet the needs of customers and businesses. Our primary focus is emerging markets, and we have created a range of services that enable individuals and businesses to own and manage their foreign bank accounts easily, including currency exchange, receiving payments from 80+ countries, and access to virtual cards. The mission is simple- to provide simple international banking to everyone, no matter where they are. That is the foundation of what we do at Grey. For us at Grey, it is beyond just building remittance solutions. We sincerely want to enhance the interconnectivity of the evolving gig economy in developing countries; improving how we deal with cross-border remittance is just one way. Our team includes some of the brightest minds from diverse backgrounds working together to build solutions that our users love. With a Money Service Business license from FINTRAC in Canada and FinCEN in the USA, Grey Inc., a company duly incorporated under the laws of Delaware, USA, is the provider of Grey’s services.
Contact info
651 N Broad Street, 19709, Middletown, United States
- support@grey.co
- grey.co
3.7
Average
4k reviews
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This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Grey has been a reliable app for…
Grey has been a reliable app for receiving international payments and managing foreign currency accounts. The interface is clean, transactions are generally smooth, and the overall experience has been good.
My biggest concern is the fees. The charges often feel higher than expected, and there have been times when deductions were made without a clear breakdown or explanation. Greater transparency around fees would go a long way in building more trust with users.
20 March 2026
Reply from Grey
Hello Moses,
Thank you for your thoughtful feedback and for sharing your experience.
We're glad to hear you've had a positive experience overall. We also appreciate your comments about our fees and transparency. Your feedback is valuable, and we'll share it with the team as we continue working to improve the experience for all our users.
Grey
Exceptionally reliable
17 October 2025
Reply from Grey
Hi Mohamed, Thank you for your feedback! We're so happy you enjoyed your experience.
-Grey
They scammed me for 106$ the sender…
They scammed me for 106$ the sender shows all the proofs for past 10 days that's the transaction 100% arrived and grey support didn't want to answer or to proof anything that's mean the sender is so famous company and they give me a proof of payment just to show this to grey and Grey they never answered be careful they are scammers
14 July 2026
Unprompted review
Reply from Grey
Hi Alexa, we’re sorry to hear about your experience. This isn’t the experience we want for our users. Please send us an email (support@grey.co) with your registered email address and the transaction details so our team can review your case and assist you further.
-Grey
stay away
You can get USD in but interestingly to get them out you have to choose one option with at least 1% fees at minimum because USD transfers are always down.
Edit after reply: I contacted them numerous times and you only basically waste time. the USD transfers have been down since I registered (but incoming ACH works, so strange) and they never offered me any solution. I had to pay 100 Euros more in fx and stupid fees because I was forced to send euros to withdraw my money.
19 July 2026
Unprompted review
Reply from Grey
Hello there,
Thank you for taking the time to share this, and I'm sorry the withdrawal process left you feeling this way; that's not the experience we want anyone to have.
To clarify for you; USD withdrawals do have a fee, and we know that can be frustrating if it's not what you expected going in. We want to be upfront about costs, and if our fee structure wasn't clear to you at the time, that's valuable feedback for us to improve on.
If you're open to it, we'd really like to look into your specific case and see if there's anything we can do. Could you send us a DM or email (support@grey.co) with your account details? We'll review and respond to you.
You can also learn more about our fees here: here:https://support.grey.co/en/articles/10623896-full-withdrawal-fee
Thanks again for flagging this.
Reply from Grey
Hello Solomon,
Thank you for your feedback! We're so happy you enjoyed your experience with Grey!
Grey
GREY DOCUMENTATION SCAM… FRAUD PLATFORM
LET IT BE KNOWN TODAY AND ALWAYS THAT “GREY” PLATFORM IS SCAM!!!
ANY POSITIVE REVIEW ABOUT THIS PLATFORM HERE WAS A PAID REVIEW.
Imagine going to a customer , a friend or an employer to ask that he or she send you his bank statements because grey platform is holing back your 20 pounds
They paid to you.
This and more is what you will go through and you will never recover your money.
If you are a NIGERIAN , BRITISH, CANADIAN, AMERICAN or any country here and you are considering to use grey. YOU WILL CRY, if not today soon. IF THEY STEAL THE LEAST 20 pounds , IMAGINE WHAT THEY WILL DO TO YOUR THOUSANDS…
GREY IS SCAM!!! Be Warned
They will probably comment under this post to make it look like they care but know that it is part of their tactics.
14 July 2026
Unprompted review
Reply from Grey
Hi Nicholas,
We’re sorry to hear you feel this way. Grey does not hold or steal customers’ funds. In some cases, we may request additional documents as part of our verification process to help keep accounts and transactions secure. If a user doesn’t pass verification, the funds are refunded to the sender. If you have any questions or need help with your case, please email our Support team and we’ll be happy to look into it. 🖤
Grey
Reliable Financial Platform
My experience with Grey has been positive. The platform is easy to use, and receiving and managing international payments has been straightforward. Transactions have generally been smooth, and the overall experience has been reliable.
I look forward to seeing even more features and continued improvements. Overall, I'm satisfied with the service.
14 July 2026
Reply from Grey
Hello Adesina,
Thank you for sharing your experience! We're glad to hear Grey has been reliable and easy to use for your international payments. We also appreciate your feedback and look forward to bringing you even more improvements.
Grey
DO NOT USE GREY’S VISA CARD
Very unprofessional company. I made a transaction and it failed on the merchant’s end. The merchant has confirmed that they didn’t receive any funds and I need to contact my card issuer.
Grey has refused to release the hold on my money. Every time I reach out to support they claim it’s pending on the merchant’s end which is a LIE!!!! They have refused to escalate this issue and it’s frustrating. Their support team lacks empathy. Such a terrible experience. I don’t recommend.
9 July 2026
Unprompted review
Reply from Grey
Hello Adugbo,
Thank you for bringing this issue to our attention. We sincerely apologize for any inconvenience you're facing.
We’d be happy to take a closer look at this. Please email us at support@grey.co with all the relevant details. Your satisfaction is important to us.🙏
Grey
⭐☆☆☆☆
⭐☆☆☆☆
Very disappointed with Grey.
A card payment was authorized, but the transaction was never completed. Despite this, my funds are still being held, and I have not received a refund. Customer support only says that I have to wait, even though the merchant did not complete the transaction.
I expected faster resolution and better communication. I hope Grey improves its handling of pending card authorizations and refunds.
9 July 2026
Unprompted review
Reply from Grey
Hello Ibraheem,
We’re sorry to hear about your experience. Pending card authorizations can occur when a merchant authorizes a payment but doesn't complete it. In such cases, the funds are released once the authorization expires, and the timeline is determined by the merchant's payment processor. We understand the wait can be frustrating, and we appreciate your patience while the process is completed. 🖤
Grey
Unnecessary Charges
I don't think it's necessary to charge customers when they deposit money into their account and then charge them again when they withdraw it. It feels like being charged twice for using the same funds.
9 July 2026
Unprompted review
Reply from Grey
Hi Robert, Thanks for your feedback. We understand your concern and appreciate you sharing it. We’ll be sure to pass it along to the team as we continue improving our services.
Grey are very unserious people who do…
Grey are very unserious people who do know what they’re doing, they keep rejecting every deposit sent to my account after sending them proof of chat and agreement between me and them with no fraud or scam intention then today I got an email saying my account has been closed for no reasonable reasons
7 July 2026
Unprompted review
Reply from Grey
Hi Shallom,
We’re sorry to hear about your experience and understand how frustrating this must be.
Grey takes account reviews seriously, and any decision to close an account is made only after a careful review in line with our compliance and security requirements. While we’re unable to discuss account-specific details publicly, if anything about the decision is unclear, please send an email to our Support team, and we’ll be happy to provide any clarification we can.
Grey
never in your life use grey.
never in your life use grey.
they will return 100$ transfers and pretend you didn’t submit any documents and then they will lock your account after you get angry with them. i provided every single document they asked for and they said they didnt get any documebts which is the worst lie ive heard. im making a complaint with all of their finance partners and i will hope they get shut down as soon as possible please stay away from this bank
7 July 2026
Unprompted review
Reply from Grey
Hello,
We are sorry to hear about your experience. We understand how frustrating this must feel. Please note that payments can only be processed once all requested information has been successfully received and reviewed. If we are unable to complete verification, the payment may be returned to the sender in line with our processes.
We'd be happy to take another look into your case, please email support@grey.co with your registered email address so the team can investigate further. 🖤
Grey
Reply from Grey
Hi Onero, We’re sorry to hear about your experience. If the merchant hasn’t received the payment but your card has been debited, please send an email to support@grey.co with your registered email address, the transaction details, and any proof or screenshots from the merchant. Our support team will investigate this and assist you as quickly as possible.
Reply from Grey
Hi Nova, 👋
Thank you so much for your kind words and support! We’re delighted to hear you’re enjoying Grey. We appreciate you being part of our community. 🖤
Grey is NOT safe for you. They are THIEF.
Grey is NOT safe for you. Scammers will easily hack into your grey account, steal your money and withdraw it through their USDC option.
That was how $2660 in total was stolen from my USD account on Grey.
Grey finance is a THIEF. They collaborate with these scammers to steal their customers' money and they won't do anything about it to help you.
That is how crooked Grey finance is.
Don't use them. Don't use them again. A word is enough.
Learn from my BAD experience with them. They are very terrible with the safety of your money.
$2660, my hard earned money was gone just like that from my USD account with them.
11 May 2026
Unprompted review
Reply from Grey
Hi Friday,
We're sorry to hear about your experience and understand how upsetting this must have been.
The security of our users' accounts and funds is extremely important to us. We do not tolerate fraud, nor do we collaborate with scammers in any way.
We understand that you may have concerns about Grey, but we're a reputable and registered financial services company regulated by FinCEN in the US and FINTRAC in Canada. We do not collaborate with scammers or steal our users' funds.
We also can't authorize transactions without a user's approval or access users' funds. Your account was compromised after you interacted with a scam page impersonating Grey and clicked links shared by that fraudulent account.
If anything is still unclear or you have any questions, please send us an email. We're happy to clarify and assist further. 🙏
Been receiving money from them for the…
Been receiving money from them for the past 1.5 years, excellent service. I never had any issues with receiving and withdrawals of my money. I would 100% recommend them
28 June 2026
Reply from Grey
Hi Xerus,
Thank you so much for your support and recommendation! We're thrilled to hear you've had such a great experience over the past 1.5 years. We truly appreciate your trust in Grey and look forward to continuing to serve you. 🖤
Grey.
Reply from Grey
Hi Jane,
Thank you for your feedback! We're so happy you enjoyed your experience. 🖤
Grey.
Poor service and selection of bank...
25 June 2026
Unprompted review
Reply from Grey
Hi Brian,
We’re sorry to hear this. We’d like to understand what happened and see how we can help. Please reach out to our support team via DM with more details so we can look into your experience. 🖤
Grey
It is really nice transacting uisng…
It is really nice transacting uisng Grey, I have never regret using the platform
26 June 2026
Reply from Grey
Hello Hassan,
Thank you for your feedback! We're so happy you enjoyed your experience with Grey!
Grey
Very bad service and extravagant fees
For months my transaction has been processing, they will collect the fees they are asking, and disappear, you send them emails for days no response, when they come back they will be charging you late fees, I have paid late fees for almost 1000 pounds, and I am sick and tired of it
Soon I will involve a third partie
19 June 2026
Unprompted review
Reply from Grey
Hi mach,
We’re sorry you’re having this experience, but we need to clarify this clearly. Grey does not charge any “late fees,” and there is no such fee on our platform. We also do not collect fees and disappear from users’ transactions. If you’re seeing charges or claims like this, it may be from a different service or a misunderstanding. Please send us the full details of your transaction so we can verify and assist you properly via support@grey.com. 🖤
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