United Kingdom
Review of Angel London
This Company use EVRI ,the parcel was delivered ,God knows where ,the photo is of someones garden shed .They do not let you look at reviews nor answer anything .
EVRI are also hopeless .
DO NOT BUY FROM THIS SITE
Review of Wildfrontierstravel
The care , detail , experiences that can never be repeated .
Ease of booking , worked like clockwork .
Amazing sites , sounds , wildlife people .
Reply from Wildfrontierstravel
Hi Mrs Utteridge, thank you so much for taking the time to leave feedback about your time in Kyrgyzstan. We hope to see you on another adventure soon! All the best, the Wild Frontiers team
Review of Nickscali
I went to Kings Lynn to buy a pair of treking shorts .No luck .
Noticed NickScali ,thought ,Italian design perhaps for my new London house ,with vaulted ceilings and glass to invite the garden in .
The wonderful ,welcoming lady ,showed me a Design perfect for me ,being only 5 foot , electric head rests ,adjustable footrests ,choice of fabrics and colours .The Barbuda .Chairs which rotate ,,The Cobble ,which is easy to use if entertainjng or swivel to enjoy the garden .No moving that furniture ,it moves for you .
Dining ,Console and lamp tables to match with marble type tops ,all great for broken open plan living .
I look forward to dropping in and reconnecting with this lovely interesting helpful lady and purchasing other items ,the Rugs are well matched to the furniture and will protect the Oak floors .
Reply from Nickscali
Hi,
Thank you for your wonderful feedback! We’re so pleased to hear you had such a positive and inspiring experience in our Kings Lynn store. It’s great to know the team was able to help you find pieces that suit your home and lifestyle so well 😊
The NS Team
Review of TotalAV
This Company contacted me without prompting and said I had no protection on my computer , I do indeed use McAfee. It is active and shows warning signs every time this Company appears on my screen when I reopen the computer .
I appear unable to block this wretched Company , without going through an entire time wasting period when they attempt to sell me something .
Since this Company has been contacting me , I had 2 warnings from McAfee that my details are on the Dark Web , each time this Company appeared .
Reply from TotalAV
Hello,
We're sorry to learn that you're receiving marketing emails you didn't expect or want. Thank you for bringing this to our attention.
While the email you received did not come directly from TotalAV we want to assure you that your concern has been taken seriously. Our Compliance Team actively monitors for any unauthorised use of our brand, and your report helps us in those efforts. Protecting your privacy and trust is our top priority.
If you continue to receive these emails, we would appreciate it if you could forward them to https://help.totalav.com/en/trustpilot, so our team can investigate further.
In the meantime, here are a couple of quick guides to help you block or report unwanted email using your email provider.
https://help.totalav.com/en/account/-/acc-unsubscribe-from-emails
https://help.totalav.com/en/account/-/acc-unsubscribe-from-unwanted-emails
We'd like to thank you again for flagging this. If there’s anything else we can assist you with, please don't hesitate to let us know.
Kind regards
TotalAV, Customer Care Team
Review of ROL Cruise
Easy ,helpful and a much cheaper price for a better standard than booking direct .
Liam is amazing !
Reply from ROL Cruise
Thank you for your review, we are delighted to hear that Liam was able to assist you with your booking. We hope you are looking forward to your next cruise. If we can be of further assistance, please do get in touch. Kind regards, the ROL Cruise Team
Review of Cunard Line
The entire experience , was welcoming , fun and with plenty of choice
Review of ROL Cruise
Reply from ROL Cruise
Thank you for your review, we are pleased to hear that the agent was efficient, knowledgeable and helpful. If we can be of further assistance, please do get in touch. Kind regards, the ROL Cruise Team
Review of Ozerty
This Company claimed the item was in stock , sent messages regards a delay then claimed the item was out for delivery .Months later
The item was not delivered , they either did not provide the item to Yodel or Yodel simply lost the said parcel .Contacting them is a waste of time they simply reiterate the tracking service which does not work .
JD002232712509187 Yodel no 03447550117
I have now asked for a refund , which they are ignoring .
Review of Jet2.com
Well organised ,polite ,staff who worked as a team ,senses of humour .Goid meaks ,cheap at the price .
Will choose Jet2 whenevee possibke and I usually travel Business Class .
Review of Complete Savings
This supposed Company is a fraud and scam which according to my IT contacts are gathering data on back door ways on legitimate transactions . My husband has never signed up to allow any money to be taken out of our account . This Company relies on people not checking small transactions of 15 pounds per month .
The Company has been referred to the banking authorities ,the Fraud division of the UK government Financial Services .
Gov. UK also has a fraud dept .which deals with data breaches from 1 Company to another ,especially when large data harvesting is taking place .
The Company claims to be located in Switzerland , The Reigstrar of Companies House has also been informed ,in case any UK based individuals may be dealt with under UK laws .
Reply from Complete Savings
Hello Heather,
You can be assured that Complete Savings is a legitimate business and the only way to become a member and received our member's details and authorisation to charge their account is that they manually entered details into the signup form and agreed to the Terms & Conditions, which were made very clear on the signup form that there is a monthly membership fee after the trial. There is no way, in any way, we will obtain information without someone completed and submitted the sign-up form.
Since your complaint is related to your husband's membership, we highly suggest him to contact us and help us resolve any concerns to his membership. He may reach out through the following ways:
Free telephone from within the UK: 0800 389 6960
Email: customerservice@completesavings.co.uk
Hours of operation are Monday-Friday 8am-8pm and Saturday 9am-4pm.
Kind Regards,
Complete Savings
Review of Fred. Olsen Cruise Lines
The Xmas 2023 cruise M2331 was cancelled by Fred Olsen in November ,confirmatory letters on 2nd and 9th of December ,we were offered an alternative cruise ,when we are already away .We phoned Fred Olsen to state that a refund was required as indeed had been offered .They refused to deal with us ,despite this cruise being booked on board their ship and paying the deposit directly to them .As evidenced by my statement .The booking was transferred to ROL ,my usual Agent for cruises . However according to ROL ,they are unable to refund the £2,700 ish deposit as they correctly state they did not have it .ROL have failed to reply to the 9 phone calls ,also umpteen emails sent to both of them .So the advice is NEVER pay a deposit on board a ship .
In conclusion Fred Olsen refuse to deal with us ,they are not dealing with the Agent ,poor things and they are illegally retaining monies .
As per the reply from Fred Olsen customer relations , to this review .
I am advised to email Fred Olsen , this has been done umpteen times , as per the phone calls , I am simply told they will not deal with me , so another round of pointless prevarication . But no actual action regards the return of the deposit .
Reply from Fred. Olsen Cruise Lines
Good morning, thank you for your review - we're sorry that you've experienced some confusion with your cancelled booking. Your contract is indeed with ROL in the first instance, who should then deal with us at Fred. Olsen on your behalf.
Our teams work really hard to make sure that our guests receive the best service possible, so we’d like to discuss your concerns further with you. Could you please email our Customer Relations team on customer.relations@fredolsen.co.uk with your booking reference, contact details and the concerns you have mentioned, so that we can take a look at this for you, and they can help advise on the next steps? Thank you. – Shona, Marketing.
Review of konnect
We signed up for this after being promised superfast reliable broadband. Total rubbish. It was ok when it first installed, but went off over the next few weeks. It now frequently slows to a snail's pace and then drops out completely for prolonged periods. All the suggested fixes have no effect. Streaming TV etc is unwatchable. Business use is impossible and even embarrassing.
Do not believe the sales pitch.
Reply from konnect
Hi,
Sorry to hear about your experience, we really want to get this sorted for you.
If you could drop us a message at contact@konnect.com with your contact information, I will be happy to schedule a call from a member of the team.
Many thanks
The konnect Team
Review of Prime Oak
Unfortunately there was a vast difference between the suggested service and what actually transpired .
I was told Prime Oak kept stocks within the country , this was evidently untrue , the Oak had to be shipped from France The delays were weeks , uncertain and only admitted when my wife threatened to drive to their supposed storage facility . The designer lied in order to obtain the order . Despite being assured cranes would be available to offload , this did not occur , we had to offload enormous beams with 4 of us and a small borrowed JCB .Dangerous , not expected etc . When the team who had been paid for weeks waiting for the delivery began the build there were missing items we simply had made by Sandrinham wood mills , the front had been measured incorrectly to the in situ brickwork and did not fit to the brickwork nor the rest of the building . The owner sugggested we change the brickwork rendering the entrances to the Coach House so small , you would be lucky to drive minis in it . When I pointed out this was not going to occur the owner and a worker turned up , we then photographed them taking measurements which proved their designer had measured incorrectly by huge amounts . They then took some Oak away and we waited for them to make the replacement pieces correctly . They supplied pieces which clearly did not fit , had to be reworked by my excellent workforce . They also supplied what they claimed was internal cladding for about 6K , this was smooth Oak floorboards which I sold on ebay for 2K as we could not be bothered to deal with anyone in this Company .Not what I had ordered from the designer The 4K loss was minor rather than trying to deal with them . On attending it became obvious that the Company has overstretched , lost much of their specialist workforce and one of the delivery drivers could not help us to unload because he was the forklift driver employed for a week who was about to give his notice in , for various interesting reasons.
Be wary of delivery dates , claims of timber available in the country , designers measurements , not being able to deal with practical people such as changing my SUV to a mini .We have photos and recordings to back this up .
Reply from Prime Oak
Dear Mrs Utteridge,
We would like to remind you of our contract – which was the design and manufacture of a 2 bay garage supply only, which is curb side delivery.
Unfortunately, it seems that your designer that had discussed the hiab helping with delivery but had not passed this information on to us in the office and as this is outside our standard terms and was not mentioned within the quotation or written contract nor would it have been something we would usually do or offer, it was not provided on the day of delivery. This is not something which we are happy about and have discussed this with all of our design team to ensure it does not happen again.
Our supply only contracts can, at the request of the client include for a supervisor from our team for the installation of the structure by your builders, but due to the time sensitive nature of your project, this was not included.
We are not always able to adhere to projects with such approaching deadlines as our usual lead times are 12-16 weeks and each of our projects are bespoke, but our team did their best to turn your project around in 2 months from date of sale.
Whilst we do hold a lot of oak stock in our drying yards, this is seasoned oak, which we air dry over a number of years, we do not stock the rough sawn green oak that we use for our garages as this can be manufactured as soon as it is delivered, so this is ordered by project, as with softwood.
As you will know due to Brexit and the global pandemic, there have been issues with the transportation of goods, resulting in delays. Unfortunately, your project was impacted slightly (delivery pushed back 1 week from 26th July to 2nd August) – which we have apologised for although it was completely outside of our control and not of our own doing or request.
There was a mistake made with the dimensions of the front of your garage, but this was rectified within a couple of days by one of our owners after his visit to site. Unfortunately, mistakes are made from time to time and something that we cannot guarantee against but when a mistake is made, we do our best to put things right and have apologised for this.
The internal cladding/oak floorboards you mention were for the underside of the roof of your garage to cover the exposed underside of the roof. This is an aesthetic choice which some clients desire as it adds a more pleasant finish internally (this will not impact on the structural properties of your garage).
We are not at liberty to discuss our employees but said employee left due to personal reasons/ill health 2 weeks after joining our team. I would like to confirm that our specialist workforce still remains and any new members that join our expanding team are fully trained.
Over the last 2 years there have been a few issues we have needed to overcome in regard to the pandemic, but as a family run business, we have worked hard through these challenges to ensure we continue to design and deliver the highest quality oak framed buildings for our clients, as we have done for the past 20 years.
Kind regards, Prime Oak
Review of Virgin Wines
All of the wines have been ,interesting , well chosen and a great mix .
Delivery is accurately flagged , instructions followed .
What an easy Company to deal with ,saves our time ,great anticipation to open the bottles and no hassle .
Wonderful
Reply from Virgin Wines
Many thanks for your review Mrs Utteridge. with nearly all our wines being unique to us you'll never fail to find some new favourites. The Vat 71 Reserve Shiraz in your recent case is amazing! Many thanks for your custom. Cheers. Lauren @ VW.
Review of Evri
Review of MADE.COM
The entire process was easy , straight forward , successful , informed at all stagges and the product is such value for money
Reply from MADE.COM
Good Morning Mrs Utteridge,
Thank you for your 5 star review!
This was amazing to read and thank you for sharing your experiences with us!
We hope you continue having a fantastic Made.com journey!
Kind regards,
Review of Candid Owl
Review of PORCELANOSA
Extremely professional people , organised and most helpful despite the lockdown .A real pleasure to deal with such great people
Reply from PORCELANOSA
Good afternoon Mrs Utteridge
Thanks for the 5 star review!
Can we ask which showroom you visited please? This will help us with knowing which team to pass your message onto.
If you could email reviews@porcelanosa.co.uk that would be great.
Many thanks and have a great evening.
Review of Sharps Fitted Furniture
Reply from Sharps Fitted Furniture
Hi Mrs Utteridge,
Thanks for your 5-star review!
Many thanks,
Sophie, Online Team