Jet2.com Reviews 

A Very Disappointing Flight Experience from Faro(FAO) to Newcastle(NCL) – 2 Stars

My experience with Jet2 was extremely scarce. On this flight to Newcastle, was me and my mother.

My seat was uncomfortable, had poor cushioning, limited legroom, and wouldn't recline, making it difficult to get any proper rest during the flight. However I can disregard the poor cushioning to be the worst.. The window behind me was making extremely concerned about the flight, while it wasn't broken it was not fixed on place.

On top of that, there was prolonged noise from a child seated behind me. While I understand that children can become upset, what I do NOT understand is how can the cabin crew just not be bother to at least attempt to calm the child, I could possibly tell that on that flight almost nobody could rest for at least 1-2 hours.

Ultimately, I lost several hours of sleep and arrived feeling exhausted.

Even though the flight itself was supposed to be 1 star, I gave it 2, because of the drinks and food that were provided.

It's really disappointing when flight staff seem so inattentive and don't show much consideration for passengers. You'd expect better service and more courtesy from an airline like Jet2. I hope the company takes passenger feedback seriously and makes improvements, because customers deserve to feel that their comfort and concerns matter.

The flight back to Manchester was good the only thing was at Malaga airport boarding gate changed we had to walk up the steps to the plane which wasn't good for myself had a problem walking but the jet2 team was very good they transferred me in a wheel chair to be airlifted to the flight .

Reasonable price, friendly staff and cabin bag allowance.

Customer Service across the board

My experience with Jet2 was great we needed special assistance and it was given we were helped from start to finish

Flight delayed by 5 hrs (no airplane available) followed by shortage of carbon crew due to sickness.

All as it should be. There was a short delay but we were notified in a timely manner. Enjoyed the experience. Thank you. 👍

Our flight was delayed again! Seems to happen every time in the past few months! And always once you are already on the plane. Also my January flight has been cancelled with no explanation 🤬🤬

Our flight was scheduled to arrive into Manchester at 00:35. Just days after booking, this was annoyingly put back to 01:45. In reality, we were then further delayed until almost 3 am. The pilot just said it had been a busy day, as it was half term. Not impressed! We were also late on the outbound flight which caused us problems with our hire car. I had given Jet2 a wide berth since myself and my son got food poisoning from one of their on-board sandwich which we shared. They also offered no compensation for this, just denied it was their food that made us ill. We made sure to take our own food this time! Had I only ever used them these last twice I wouldn’t use them again.

Very easy to book. Kept up to date with emails. Smooth transit through boarding gate. Good flight, pleasant staff, landed on time. You are my favourite short haul airline!

Booking the flights, check in and boarding was very easy and straightforward. Flight left on time, friendly flight crew.

Excellent , all as expected from Jet2

There wasn't any food or drinks on board, only complimentary tea,coffee and a biscuit 😠

Jet2 changed my flight - airport, day and time. They suggested that if I wasn’t satisfied then I could cancel free of charge. I cancelled, following their procedure and then they didn’t refund and stated that Jet2 has a ‘no refund’ policy. I have then spent the last hour plus being pushed from pillar to post via WhatsApp etc. Only now to be told that I need to speak with customer service online. I have submitted yet another full explanation and am not told I maybe contacted with 28 days! Totally totally UNACCEPTABLE

Competitive price

We had over an hour delay on both outbound and inbound flights. Very inconvenient, esp as i have a dietary requirement so had nothing safe to eat at the airport

I was a bit desapinted because we had delayed of one hour.

On arriving back in the uk i was dumped at the carousel & was unable to get my luggage a kind man helped me am not impressed with wheelchair assistancr