When complete savings works it works very well to provide a cash back service however several flaws with some of the things it does. There is a £250 monthly cash back limit however I received £208 i... See more
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Review summary
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Poor Tracking on Boots Purchases. Have lost/missed Cashback quite a lot, especially during CHRISTMAS period where there was higher Cashback rate promotions. Even though i follow all the inst... See more
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Most of the time the transactions I have made via Complete Savings have not been tracked. I need to submit documents and follow up so to get the savings back. Have to be very conscious about the sp... See more
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Overall I enjoy this but trust factor is a major concern. Multiple times without reason you reject monthly bonus even though uploaded receipt has all details. If you miss such email and don’t apply ag... See more
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Company details
- #14 of 17 best companies in Cashback provider
Written by the company
Complete Savings is a cashback programme ideal for those who shop online regularly. New members can claim a welcome cashback reward, and ongoing benefits include a monthly cashback reward and 10% cashback at over 1000 online stores. Membership is free during the trial period, after which there is a membership fee. Members are free to get in touch about their membership at any time.
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3.4
Average
16k reviews
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Good but not without its challenges
Whilst you can make good savings using the Complete Savings app it is not without its challenges. The app needs careful monitoring. Some retailers are brilliant at providing the cash back (e.g. Argos) whilst others take an age. Plus the 10% sometimes is after VAT and others with VAT even for the same retailers. There is a £250 max cash back per month but there is no easy way to track this until you hit the limit and future cash back that month is rejected. If you can accept these limitations there are good savings to be made.
23 July 2026
Reply from Complete Savings
We appreciate you sharing your experience. We understand that the cashback system hasn't worked as expected.
Our programme is designed to offer a wide range of savings and benefits, and participating brands and offers can vary over time in line with our Terms and Conditions.
We may be unable to track some Qualifying Purchases on our system. Some common fixes you may want to check is that your cookies are enabled in your browser, and if you're using Safari 11, try a different browser like Chrome or Edge. Also, please ensure to turn off ad blockers as this can prevent tracking. We can always validate transactions that did not appear in your account after 5 days from your date of purchase. Please fill in the Transactions Claim Form within 90 days and submit to our team for further review.
Our team is always here to help for any issues you may have with your membership:
• Our free telephone number from within the UK: 0800 389 6960
Irrelevant reply
Reported two issues and got reply after few business days. One reply irrelevant to my reported issue. The other issues come back with everything alright on their side but I still not able to use the cashback feature in mobile phone. Basically, nothing being answered or sorted.
22 July 2026
Reply from Complete Savings
Hello Ken, thank you for making us aware of your concern.
Upon our review, you were unable to visit AliExpress website using your phone but works when you're using your computer. While deleting cache/cookies did not help, we highly suggest to check if any updates are available for the browser you're using on your phone. You can also try using different browsers (e.g. Safari or Google Chrome) to see if it will show the same issue.
Please note that your concern is being reviewed by our escalations team and will respond to you once they have more information.
Thank you for your patience and understanding.
Do not trust this company
Do not trustthis company, they take £18 a month unsolicited, no doubt at the bottom of this complainnt will be a computer generated answer from them stating that I did not read the t&c's etc, but dont let that deceive you. They are CON-ARTISTS, pure and simple, avoid at all costs!
21 July 2026
Unprompted review
Reply from Complete Savings
Hello Alexander, thank you for bringing this to our attention.
To be a member of Complete Savings, you must manually fill up the form presented to you after making a purchase with one of our partner retailers where it was stated that a membership fee will be collected after your free trial period. You can view more details on our website: https://www.completesavings.co.uk/frequently-asked-questions
For us to help you further, please share more details like your full name and email address through the request we sent here on Trustpilot or via email to mary@completesavings.co.uk
UPDATE: We appreciate you providing additional information to locate the account. We're able to locate your membership using the details you provided. Please check your inbox for further details.
Complete saving are good for Cashback…
Complete saving are good for Cashback and very quick.
I will say they have to be a better way to claim monthly bonus because I have miss two monthly bonuses because I forgot to claim. Overall good experience
21 July 2026
Reply from Complete Savings
We're happy to hear you're enjoying our cashback! We appreciate your feedback regarding the monthly bonus claim process and understand how frustrating it can be to miss out. We're always looking for ways to improve our services.
Makes you enter Bank details on the…
Makes you enter Bank details on the pretext of welcome bonus and then charges you £18 every month without any prior notice. When called and ask for accountability they will tell you that you didn’t read the rules. Trusting this brand lead to loss for me of around £160. (Update on their reply) I entered my bank details to get welcome reward but that doesn't translate to giving details to for monthly membership. My fault is that I trusted your company by giving my bank details for one purpose and it got used for another purpose,I didn't directly consented to. In short, my fault is that I didn't read your terms and conditions, which you repeatedly tell when called on customer service. Don't trust this company which tactfully conceals information.
21 July 2026
Unprompted review
Reply from Complete Savings
Hello Jay, thank you for bringing this to our attention.
Upon our review, our team has addressed your concern via email and call on why your request was declined. We can confirm that you were able to utilise the benefit of the programme by claiming the Welcome Reward (£20.5) on the day you joined the programme.
Your payment was sent on 03 December 2025 and should have been credited within 10 working days to the bank account linked with your membership.
For any questions, please feel free to respond to our team's email and we'll assist you.
Update: Please know that in order to be a member of Complete Savings you must complete the sign up from and agree to the terms and conditions. It was also stated on the form that a membership fee will be collected after your free trial period. More details can be found on our website: https://www.completesavings.co.uk/frequently-asked-questions
Having had a CS account for a number of…
Having had a CS account for a number of years I can say I am happy with the service and feel it represents good value for money. Occasionally purchases do not track fully but normally once the receipt is emailed over it gets added manually.
21 July 2026
Reply from Complete Savings
We're so happy to hear you're pleased with our service and value! We appreciate you highlighting how we resolve tracking issues. Your feedback helps us improve.
Absolutely disgusted by this companies…
Absolutely disgusted by this companies underhanded sneaky way of scamming people by signing people up for an £18 subscription without their consent, I was scammed when on my Iceland account ordering some frozen food they accessed my account and got my card details to dtar6a subscription from my bank every month, when queried they lied and said they have sent a number of emails to me which surprise surprise I've never received. BE CAREFUL WHEN SHOPPING ONLINE EVERYBODY.
21 July 2026
Unprompted review
Reply from Complete Savings
Hello there, please know we are here to help you with your concern.
Complete Savings is a membership programme where members must complete signing up and agree to the terms and conditions. You can access more resources on our website https://www.completesavings.co.uk/frequently-asked-questions
For us to look into this further, please share more details like your full name and email address through the request we sent here or via email to mary@completesavings.co.uk
Reply from Complete Savings
Thank you so much for your wonderful feedback! We are absolutely thrilled to hear that you love our site and were able to save so much.
Fraud Warning
Fraud Warning
Complete Savings iligally use your account data to sign up to them for £18 per month.
There are warnings on line about this company who seem to think they can do whatever they like.
My bank is waiting for their request to come out of pending, then we will be following up on two fraudulent payments.
21 July 2026
Unprompted review
Reply from Complete Savings
Hello Ian, thank you for making us aware of your concern.
Complete Savings programme is designed to provide value through cashback and savings opportunities. Members can earn 10% cashback at over 1000 retailers, in-Store Cashback at your daily stores, a Welcome Reward after qualifying purchases when you join, and a Monthly Bonus you can claim every month. More details can be found on our website: https://www.completesavings.co.uk/frequently-asked-questions
For us to locate your membership, please provide more details through our request here on Trustpilot or send us an email to mary@completesavings.co.uk with your details such as your full name, email and UK postal code.
UPDATE: We appreciate you providing additional information to locate the account. We're able to locate your membership using the details you provided. Please check your inbox for further details.
Straightforward 10% cash-back
Straightforward 10% cash-back (or more) relatively fast tracking and payment. Yes there’s an £18 fee per month, but if you’re organised and buy stuff regularly it’s easy to claim back.
1 July 2026
Reply from Complete Savings
We're so glad to hear you're finding our cashback program straightforward and beneficial! We appreciate your positive feedback and understanding of how to maximize its value.
I didn't sign up for this
I didn't sign up for this, and when I asked to cancel it they said they can't see my account, and after several back and forth they stoped the transactions and didn't share the name of the user, clearly something wrong with their system.
20 July 2026
Unprompted review
Reply from Complete Savings
Hi Mohamed, thank you for giving us the chance to address your concern.
Please know that in order to be a member of Complete Savings you must complete the sign up from and agree to the terms and conditions. It was also stated on the form that a membership fee will be collected after your free trial period. More details can be found on our website: https://www.completesavings.co.uk/frequently-asked-questions
We've requested some more information through here to investigate this further and address your concerns as it relates to your membership. Additionally, please send us an email to mary@completesavings.co.uk and include your full name and email. We will address this for you as soon as possible.
No customer service reply and my money…
No customer service reply and my money still pending after 3 months. Its clearly a joke
20 July 2026
Reply from Complete Savings
Hello Maurizio, we appreciate you bringing this to our attention. For us to investigate your concern, please send us an email to mary@completesavings.co.uk and we'll reach out to you with more details.
UPDATE: We appreciate you providing additional information via email. Please check your inbox for further details.
BE VERY AWARE
BE VERY AWARE
I did not sign up for this knowingly...I wandered why I had £18.00 taken from my account...looked into it deeper and didn't realise i had signed up to something I never knew about ...cancelled supposed membership straight away...felt violated that THIS company whoever they are took money from me without my knowledge!!!! Wish there was a no star as that's what they'd get ......
15 June 2026
Unprompted review
Reply from Complete Savings
Thank you for bringing this to our attention.
To be a member of Complete Savings, you must manually fill up the form presented to you after making a purchase with one of our partner retailers where it was stated that a membership fee will be collected after your free trial period. You can view more details on our website: https://www.completesavings.co.uk/frequently-asked-questions
For us to help you further, please share more details like your full name and email address through the request we sent here on Trustpilot or via email to mary@completesavings.co.uk
Best cashback site i've used
Best cashback site i've used. Ive been a member for over 10 years and have had 1000's back. It is easy to use and is well worth the monthly fee which can be claimed back with a relevant purchase. Cashback is fast to get paid and at a minimum of 10% is way more than its competitors. I always buy the £100 one for all gift card every month for £80 to use at most shops too as a bonus.
19 July 2026
Reply from Complete Savings
We are so happy to hear about your fantastic experience over the past decade! It's wonderful to know that our cashback program has been so beneficial and that you find our platform easy to use. Thank you for your loyalty and positive feedback.
I find this scheme worthwhile
This is a good scheme if you buy from the sellers included. You must remember to claim back your subscription each month.
The website is rather slow but ok if you are patient. Otherwise I have no complaints after several years of subscription.
19 July 2026
Reply from Complete Savings
We appreciate your feedback and are glad to hear you've been a subscriber for several years. We understand that the website's speed can be a concern and are actively We're always working to improve our user experience. Please feel free to contact our support team for any issues you may have.
It works but you will also have toThis actually does work and I have…
This actually does work and I have saved over £1500 over the last2 years on products that I have bought. The issue is their admin, transactions not recorded, recorded incorrectly etc. I recently bought 6 items through Ebay only one of them was registered. I spend a lot of my time chasing up transactions which makes me wonder if it is really worth it. If you have to speak with customer support a lot of the staff appear to have difficulties problem solving and quite honestly spout complete rubbish when trying to justify oversights. In short it works but so will you if you are to recoup all your entitled rewards.
19 July 2026
Reply from Complete Savings
We appreciate your feedback and are sorry to hear about the difficulties you've experienced with transaction tracking and customer support. We understand how frustrating it can be when purchases aren't recorded correctly.
Upon reviewing, our team approved your recent Ebay transaction claims. For us to investigate properly, please send us the copy of the receipt via email to mary@completesavings.co.uk and we'll follow up with you.
I would like to say that wide choice…
I would like to say that wide choice and great quality and helpful
19 July 2026
Reply from Complete Savings
We're so glad you appreciated our wide selection and quality. Your positive feedback is truly valued!
Seems to have excellent customer…
Seems to have excellent customer service. Let’s see how it goes!
1 July 2026
Reply from Complete Savings
We are happy to hear that our customer service made a positive impression. We look forward to exceeding your expectations!
Fantastic company for all of us.
19 July 2026
Reply from Complete Savings
We're so glad you had such a positive experience with us. We truly appreciate your kind words!
Uploading the monthly bonus every month…
Uploading the monthly bonus every month is a pain sometimes we tend to forget and in past I have lost so much money may be I will close the account at some point of time
31 March 2026
Reply from Complete Savings
Thank you for letting us know about your concern.
As stated in our programme Terms of Service, your must claim your Monthly Bonus within 30 days of making your qualifying purchase and this is not automatically track unlike cashback.
For any questions, feel free to contact our team:
Email: customerservice@completesavings.co.uk
Free telephone from within the UK: 0800 389 6960
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