ROL has put together a very attractive stay and cruise package including the Italian Lakes and an Oceania cruise. Added benefits are business class flights and premium drinks package. Morgan from the... See more
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Booking a cruise is so simple. Freindly and helpful staff. The agent Logan was very proffesional and quick. Managed to book the cruise we wanted although cabins were becoming limited. A great deal was... See more
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I normally book via Jake, and it feels like a personal experience. He offers good advice, appearing to have a good knowledge of each ship we've booked. He is reliable, ammeniable, and makes the bo... See more
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Phoned to make a booking on Monday 19 Oct spoke with your sales person Georgia, she was very onfusing and did not understand told her we were ending the call, phone on tuesday 20 Oct spoke with... See more
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Company details
About ROL Cruise
Written by the company
At ROL Cruise, we're passionate about delivering exceptional cruise experiences that go above and beyond, creating unforgettable memories for our customers. With over 30 years of expertise in the travel industry, we specialise in crafting tailor-made cruise holidays that cater to the unique preferences and desires of each individual client.
As one of the UK's No1. Independent Cruise Specialist, we take pride in offering a wide range of cruise packages from renowned cruise lines, ensuring our customers have access to a diverse selection of destinations, itineraries, and ships.
Whether you're dreaming of exploring the stunning fjords of Norway, soaking up the sun on the idyllic beaches of the Caribbean, or embarking on an adventure to Antarctica, we have the perfect cruise holiday for you.
At ROL Cruise, our mission is to ensure our customers experience the difference and embark on extraordinary cruise adventures that surpass their expectations. Whether you're a seasoned cruiser or planning your first voyage, we're here to turn your cruise holiday dreams into reality.
Join Cruise Miles
Written by the company
- Save money on your next cruise booking with Cruise Miles
- Join our loyalty programme, Cruise Miles and save money on your future cruise bookings, only with ROL Cruise!
Contact info
Lexden House, London Road, Lexden, CO34DB, Colchester, United Kingdom
- 0808 304 1800
- customerservice@rolcruise.co.uk
- rolcruise.co.uk
4.9
Excellent
9k reviews
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Prompt & cheerful service
Prompt service, very cheerful and pleasant, as a past customer they knew who I was straight away. Could not be bettered.
4 November 2026
Reply from ROL Cruise
Thank you for your lovely feedback. We’re delighted you felt recognised and well looked after as a returning customer, and we really appreciate your continued support.
Kind regards,
The ROL Cruise Team
Smooth transaction
Natalie was very knowledgeable and understanding. Rang us back when she said she would. The booking went very smoothly.
4 November 2026
Reply from ROL Cruise
Thank you for your feedback. We’re delighted to hear that Natalie looked after you so well and made arranging your booking such an easy experience. We’ll be sure to pass your kind comments on to her, and we hope you’re now looking forward to your cruise!
Kind regards,
The ROL Cruise Team
Can't be higher than 1
Can't be higher than 1
Bopked oceania holidsy wia ROL what a fiasco
Brief arrogant text regarding holiday booked from ROL. on behalf of Oceania
1 like it or not holiday not direct but just to heathrow
2 like it or not no flights heathrow next day fly out
3like it or not you will have to pay for your hotel
None of this right agreed or legal Oceania told this but done nothing
We should have thought more before going on another fiasco r ROL INVOLVEMENT.BUT WOULD NOT EANT ANYONE TO PUT UP WITH THIS NOT A HOLIDAY
2 November 2026
Unprompted review
Reply from ROL Cruise
Thank you for your feedback which will be passed on to our Customer Services team.
Reply from ROL Cruise
Thank you for your feedback. It’s great to hear that Shane made communication easy throughout your experience. We really appreciate you taking the time to let us know.
Kind regards,
The ROL Cruise Team
Reply from ROL Cruise
Thank you for your feedback. We’re delighted you received such friendly and professional service, and we really appreciate you taking the time to share your experience.
Kind regards,
The ROL Cruise Team
Zak was professional
Zak was professional, knowledgeable and friendly. All booked in no time. Excellent service as always.
3 November 2026
Reply from ROL Cruise
Thank you for your lovely feedback. It’s wonderful to hear that Zak made arranging your booking such an easy and enjoyable experience. We really appreciate your continued support and look forward to helping you with your future travel plans.
Kind regards,
The ROL Cruise Team
Smooth Dealings
Easy to deal with and very helpful.
Got us the room we were after at a great price.
3 November 2026
Reply from ROL Cruise
Thank you for your kind feedback. We’re so pleased our team could make arranging your holiday straightforward and secure the cabin you wanted at a price you were happy with.
Kind regards,
The ROL Cruise Team
Knowledgeable and helpful
Very punctual follow-up by a knowledgeable consultant who worked pleasantly, detailed, and efficiently.
2 November 2026
Reply from ROL Cruise
Thank you for sharing your lovely feedback. We’re delighted to hear that everything was handled promptly and with care. We really appreciate you taking the time to let us know about your experience.
Kind regards,
The ROL Cruise Team
Understanding and flexibility
Understanding and flexibility, by Shane, in dealing with the specific issues we have in dealing with necessary personal amendments to the basic offer.
It felt like having ones own travel consultant on tap!
2 November 2026
Reply from ROL Cruise
Thank you, We’re delighted that Shane took the time to understand your individual requirements and make the experience feel personal and straightforward.
Providing knowledgeable support throughout the booking process is exactly what we aim for, we know Shane will be thrilled to hear how much you valued his help.
Kind regards,
The ROL Cruise Team
Super people info and help
13 October 2026
Reply from ROL Cruise
Thank you for your kind feedback. We’re delighted you found our team helpful and appreciate you taking the time to let us know.
Kind regards,
The ROL Cruise Team
Excellent!
2 November 2026
Reply from ROL Cruise
Thank you so much for your feedback! we really appreciate you taking the time to let us know.
Kind regards,
The ROL Cruise Team
Excellent service as always from ROL…
Callum provided excellent service and was very responsive to all questions and suggestions.
2 November 2026
Reply from ROL Cruise
Thank you for your positive feedback. We’re delighted to hear that Callum provided such excellent service and was responsive to all your questions and suggestions. We really appreciate your continued support and hope we can assist you again soon.
Kind regards,
The ROL Cruise Team
Just booked our 3rd ROL cruise holiday
Just booked our 3rd ROL cruise holiday. Being able to book over the phone is really useful as queries can be answered straightaway enabling us to make informed decisions. The ROL people are polite and knowledgeable. We have had some very memorable and exciting holidays with ROL. The extra days that are sometimes offered are a valued bonus.
1 November 2026
Reply from ROL Cruise
Thank you for choosing ROL Cruise for your third cruise holiday. It’s wonderful to hear that you value being able to speak with our knowledgeable team over the phone and have your questions answered straightaway.
We really appreciate your continued support and hope you have another exciting and memorable holiday ahead.
Kind regards,
The ROL Cruise Team
Although we have used ROL for many…
Although we have used ROL for many years and had excellent service. This experience was by far the very best.
We asked for cruises to cover specific personal celebrations and we received many suggestions in very quick time. Sally was brilliant and after a few email queries we booked 2 back to back cruises to cover our specific requirements. Well done !!!
2 November 2026
Reply from ROL Cruise
It’s wonderful to hear that, after many years of booking with us, this experience stood out as your very best. Sally will be delighted to know how much you appreciated her quick and helpful suggestions in finding the perfect back-to-back cruises to celebrate those special occasions.
Thank you for your continued loyalty to ROL Cruise.
Kind regards,
The ROL Cruise Team
Friendly staff
Friendly staff, very happy with the price and service for pre registration.Fingers crossed the booking goes through. First time using ROL. Definitely consider them for my next cruise.
1 November 2026
Reply from ROL Cruise
Thank you for choosing ROL Cruise! We’re delighted you were happy with the friendly service and price. We hope to help with many more cruises!
Kind regards,
The ROL Cruise Team
Easy to get through and book a new…
Easy to get through and book a new cruise. All terms and details clearly explained.
26 October 2026
Reply from ROL Cruise
Thank you for your feedback. We’re pleased you found it easy to get through to us and that everything was clearly explained. We hope you have a fantastic cruise!
Kind regards,
The ROL Cruise Team
Great service as always
30 October 2026
Reply from ROL Cruise
It’s fantastic to hear you continue to receive great service from us. Thank you for choosing ROL Cruise again. We really appreciate your continued support and look forward to helping you with your future travel plans.
Kind regards,
The ROL Cruise Team
Excellent customer service
Excellent customer service. Agent knew exactly what to tell me and the answers to my questions. Successful booking. Very excited.
31 October 2026
Reply from ROL Cruise
Thank you for sharing your experience. We’re delighted to hear you received excellent customer service and that our team was knowledgeable and able to answer all your questions.
Kind regards,
The ROL Cruise Team
Always quickly and efficiently looked…
Always quickly and efficiently looked after by ROL.
27 October 2026
Reply from ROL Cruise
Thank you for your continued trust in ROL Cruise. We’re delighted to hear that you’re always looked after efficiently, and we really appreciate your positive feedback.
Kind regards,
The ROL Cruise Team
Reply from ROL Cruise
Thank you for your kind feedback. It’s great to hear you received such pleasant and friendly service, and that the team worked hard to help secure the best possible deal for you.
Kind regards,
The ROL Cruise Team
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