N Hanif

Delivery packing and communication very good. However gloves are a lot thinner than I expected, so don't last long for regular housework.

Great packaging. Delivery later than expected.

Not sure why I am asked to review insurance I have just purchased. The ability to review is only possible when one has had reason to use the service, claim insurance or ask for another element of cover eg. Home Emergency. A generous three I think, given this lack of foresight.

On the whole service in store was excellent. Vince: an expert on washing machines and the person who I bought the machine from in the end (forget his name) - very patient. However, machine has yet to be delivered and used. Cannot give a five star experience without this knowledge.
Received response to my review to amend after delivery and usage. However this review requires an interim update. Been trying to contact customer service all day to seek clarification on delivery communication and time. Need this due to health issues. Line constantly engaged. Looked on line for further support and negative reviews on customer service aplenty. Would never have bought knowing how poor customer service is. Anxiety high.

Parcel delivered on time and in good condition, but left wondering how it got into my back garden. Was it thrown over the back gate, when my safe space is elsewhere?

Instructions unclear on side of cardboard. This outer sleeve stated details on how to use putty inside - but none there. So not sure if I needed. At the end realised I should have used. Two bottles inside with white substance not labelled. Not sure which is Acrylic Polish and which is bathroom brightener. So had to guess and throughout breathing in strong fumes. All of these voids in information are critical to a user/myself losing confidence in application. Potentially dangerous and harmful. Kit as a whole appears low quality; does not stand out as being worth the £29.99. Outcome of job not as good as expected mainly due to poor communication in instructions.

Got a prompt call back after issues with website payment. All sorted and put in place for me. Cannot rate higher as performance is related to action after incident. None so far, so unable to comment on efficiency and reliability.

Turkey might not have been the secret I experienced 35 and then 25 years ago, with it sacrosanct history replaced with huge hotels, but it served the purpose of a change and some rest. However, it's tragic that it now has to make its money from some of the most uncouth individuals, I have come across in my life. This became clear on my return trip when the drunk entered into an aggressive fight. Jet2 may consider itself exempt from responsibility and claim this was unexpected, but their staff failed to notice the behaviour and state of these individuals, who should have been removed from the flight before departure. Failing to do so, led to a diversion for three hours in Bulgaria and a drop off at Stansted instead of Leeds/Bradford. I returned home 12 hours after the planned time. Further poor reception and organisation from staff at Stansted. Although the clientele on this flight are the kind of people who can afford to be tattooed from head to toe, take their children out of school, get their teeth done in Turkey ...but have no money for an emergency to get home or manners and respect for employees doing their job. So glad I travelled with class decades ago.

Doing fine...can't really go beyond that as I have just bought the insurance. One can only tell the quality of an insurance company when there is an issue, have to liaise with customer service or claim.

Easy to book for dual insurance on-line. As second insurance staggered later wanted to ensure in place and advisor had no problem finding it and confirming this.

It's difficult to gauge this as an experience of lots of great things. It's more that I didn't have any problems - as yet. So cannot criticise, but cannot hugely compliment.

Both the individuals I engaged with (James and Stanley) were polite, helpful, remembered what I had said and my requirements as well as paid attention to detail. Commendations all round. I have given four stars as I have yet to take the holiday, so cannot anticipate a five.

Communication regarding delivery was good as was packing. Package left on doorstep, but this is a reflection on Hermes.

Clear directions given on leaving the parcel in the green bin if no answer. The courier (Mian) rang the bell - not a second's wait; left the parcel in the nearby drain and scarpered. I did not pick it up immediately, assuming that even if he did not have the courtesy to wait, the parcel would be in the bin.
Picked it up - dirty, damaged and wet.
No reply from Hermes regarding abysmal service. Been requesting and receiving parcels for three years. This was the worst!

OK Given review many times. Service is fine. Packaging and offers reduced.

Good service re: receipt and delivery of order. Just wish there was a further bonus to the three pack order as before.

Products delivered on time as always. However one was omitted.
Follow up e:mail received prompt response, explanation and a goodwill gesture.
Great customer service.

Not yet followed up experience with recipient but believe OK. Groupon is misleading though. Should state clearly additional costs for purchase of bouquet.