Travelodeal Reviews 15,936

TrustScore 4.5 out of 5

4.7

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the booking process, describing it as quick, simple, and stress-free. Many reviewers specifically highlight the helpfulness, patience, and knowledge of the staff, who go above and beyond to accommodate individual needs and preferences, such as flight times and hotel choices. Consumers also appreciate the attentiveness of the representatives, noting their proactive communication and willingness to address any queries or concerns. People express satisfaction with the value for money offered, often mentioning attractive packages and deals. The positive experiences extend to various aspects of the holidays, with reviewers expressing confidence and excitement about their upcoming trips. Overall, individuals feel well-supported and confident in the company's ability to deliver a memorable and enjoyable travel experience.

Based on these reviews

Rated 5 out of 5 stars

Mary, our travel agent, is very helpful. She spent a great deal of time explaining and making reservation for our Egypt trip in 2026. She made sure that we had received all travel documents with corre... See more

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Rated 5 out of 5 stars
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Another fantastic holiday to Italy with this company who are fast becoming my favourites for min breaks. We did Lake Garda and stayed in Sirmione. Hotel and breakfast was much better than expected. Su... See more

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Rated 5 out of 5 stars

Booking reference 478227. The Travelodeal booking agent Gareth was very helpful with taking my booking for our holiday to Fuertaventura. He was knowledgeable, amenable and eloquent, he guided me thr... See more

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Rated 5 out of 5 stars
Verified

Travelodeal often has Interesting and attractive packages appear at Travelzoo. Last trip in 2023 was enjoyable. Therefore now booked this Northern Europe 4 Countries trip. We travel a lot land tours... See more

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Rated 3 out of 5 stars
Verified

Nice helpful agent but then asked for booking fee x7 as I was booking for 7 people… I said no, then the flight price increased so I agreed to half that cost. I was very disappointed/sceptical that the... See more

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Rated 4 out of 5 stars
Verified

Terrace is great helper but some how he has a mistake about returning flight date but we already correction it. He is great representative. Good job!

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Rated 5 out of 5 stars

I recently booked a Nile cruise through Travelodeal, and Stanley made the whole process so easy and stress-free. He was incredibly professional, patient, and knowledgeable — answering all my ques... See more

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Rated 5 out of 5 stars

Brian was my travel agent, he was very helpful, helped me look into lots of options to improve my Wowcher Mystery Christmas Market holiday. Made sure I received all my travel docs and that everything... See more

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Rated 5 out of 5 stars

Got a wowcher holiday and unfortunately didn’t think the first option holiday was suitable for us for the time of year. Dominic was super helpful and got us a new location sorted with fantastic flight... See more

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Rated 4 out of 5 stars
Verified

We have booked last year and very recently again! Great service but the fact that you are unable to do the full booking on line ( as with other travel companies) is rather disappointing! Perhaps som... See more

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Rated 5 out of 5 stars
Verified

Ven was incredibly helpful and patient throughout the booking process. They took the time to find the best options and made everything straightforward and stress-free. Thanks to Ven’s support, I’m now... See more

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Rated 5 out of 5 stars

This trip was made great by Dexter. I cannot say enough about his professionalism, his patience and his follow through on every decision along the way. He was absolutely incredible and created our d... See more

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Rated 5 out of 5 stars
Verified

Samuel worked hard to get us the holiday we wanted and connected it to our friends who we want to go with. Also assisted in getting the flights loaded into our Airline account so we didn't have to w... See more

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Rated 5 out of 5 stars
Verified

I spoke to Dave who explained all about my holiday the times of the flights and train .Dave was so kind and patient with me he even changed the times on the flights which meant I could have 2 extra da... See more

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Rated 4 out of 5 stars

This is a great package for the Spanish Grand Prix. Good value as it includes a holiday and all transfers. The booking went smoothly and the hotel looks really nice. I would definitely consider bookin... See more

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Rated 5 out of 5 stars

Had a great experience booking through Travelodeal for my mystery Christmas break. Raymond was very helpful, explained everything to me and was very patient. Everyone else that I have also spoke to at... See more

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Rated 4 out of 5 stars
Verified

We wouldn’t have thought of our holiday had it not been for this company. Ok if you break it down you could probably beat the price by a few pounds ( they add on a booking fee of circa £20 pp to the l... See more

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Rated 5 out of 5 stars
Verified

Ash, the representative, was very attentive and accommodating. I asked for a long layover to be able to tour the city, and he made it happen. He also stayed on top of things by following up with me. I... See more

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Rated 5 out of 5 stars

Great customer services Nicolas was excellent and they helped me with flight times and accommodation. Very flexible and very kind had to change it a few times but Nicolas sorted it all out for me.

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Rated 5 out of 5 stars

Great service! staff were extremely helpful all my questions were answered and the whole process was made easy and clear. Keith helped me over the phone to get the best deal and ensure my holiday was... See more

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Rated 5 out of 5 stars

Nash was a great assistant really helped with everything made sure we understood everything before we booked. Was very happy with his service. He was very understanding.

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Rated 5 out of 5 stars

Harvey did amazing providing us with all of our details for our flights we're so pleased with how easy and smoothly he was able to help us out with our scheduled flights! Amazing and fantastic custome... See more

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Rated 5 out of 5 stars
Verified

Van was really good, he extended my trip by 12hrs for only £25, bargain! booking was easy and i have already asked him to look at pricing another holiday for me next year. sabrina

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Rated 5 out of 5 stars

Nicolas was very friendly and helpful. He answered all my queries and was very efficient and knowledgeable about the holiday that I was interested in. The after sales service Travelodeal offer gi... See more

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Rated 5 out of 5 stars
Verified

Booking was quick and simple with van. There was a £65pp fee to fly from scotland I thought it was 40 but that is neither here nor there, for 15 pp van was able to change out flight from a late arriv... See more

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Rated 5 out of 5 stars

They were able to accommodate my needs for travel. Sharon was very helpful and explained the process of booking the holiday exceptionally well. Nothing was too much trouble. Thank you so much excellen... See more

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Rated 5 out of 5 stars
Verified

Paul was very helpful and assisted us through booking our holiday. Only thing is it wasn’t discussed we only needed to pay the deposit now and the rest payed at a later date. We saw this option af... See more

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Rated 5 out of 5 stars
Verified

Love these deals, excellent value for money. Jordan was amazing. Explained everything, very helpful and friendly. Excellent customer service. Thank you to Jordan.

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Rated 5 out of 5 stars

Dexter helped me to book my trip to Greece and was very helpful and accommodating. I have not yet been on the trip (it's 5 months away) but the planning process was very easy!

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Rated 5 out of 5 stars
Verified

Really appreciated the ease of booking my holiday from the airport of my choice, on the days and times of my choice. Sandra made the whole process seamless and stress free.

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Rated 5 out of 5 stars
Verified

Roger was excellent and suggested alternatives for flights and accommodations Very thorough and helpful. We will definitely use this travel service and of coarse Roger again. 6 stars not the 5 star... See more

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Rated 5 out of 5 stars

Dominic was very helpful and made it so easy for me to go through my booking and get my flight and hotel sorted would highly recommend

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Rated 5 out of 5 stars

I had a lad called James help me with my booking very helpful worked out a much better itinerary for me got me the most out of my trip.

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Rated 5 out of 5 stars

We interfaced with Dexter, so Travelodeal to us is Dexter. He was very good at trying to put together an itinerary that would please us. And he did!

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Rated 5 out of 5 stars
Verified

Tom was very happy to help us plan a great vacation and gave us some great information on the places we are going to be staying.

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Rated 5 out of 5 stars

A trip weve been talking about for ages! Travelodeal were very helpful in sorting better flights tines and were friendly and knowledgeable.

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Rated 4 out of 5 stars
Verified

Hi, Sandra from Travelo was very helpful with our holiday booking and helped organise our transfer to the hotel. Thankyou

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Rated 5 out of 5 stars

Abbie was easy going and made sure everything was sorted before the call had ended and any follow up info needed for both parties was communicated effectively and clearly

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Rated 5 out of 5 stars

Jordan helped me with booking my holiday and he was such a good help. kind, polite and genuine. would recommend.

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Rated 5 out of 5 stars

Bruce was incredible in finding us a great holiday in short notice for a great price. The hotel and boat cruise included in the deal was a really nice touch. Can’t wait to go!!

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Rated 5 out of 5 stars

Great help! Couldn’t go to Paris on the dates provided so was helpful by finding a different destination

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Rated 5 out of 5 stars

Sydney was v helpful and patient with everything especially in getting my flights arranged at the time I wanted

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Rated 5 out of 5 stars

Thanks so much for your help and gareth was so helpful and very understanding and patient with all my questions on my holiday

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Rated 5 out of 5 stars

Stella was an amazing help, made it all stress free and gave me a beautiful location! Thankyou again.

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Rated 5 out of 5 stars

Really good quick service , everything sorted quickly , Arthur was great at helping us book

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Rated 5 out of 5 stars

Dave was very helpful with our holiday booking. Everything was dealt with efficiently. Would recommend.

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Rated 5 out of 5 stars

Great service, James was very helpful and accommodating to all requests and made sure we got the best deal

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Rated 5 out of 5 stars
Verified

Super easy to deal with. Just watch out for all of the additional add ons to make it worth while. But still a really good deal. Fingers crossed that everything goes as planned.

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Rated 5 out of 5 stars
Verified

Great help from Stella. Was able to accommodate and replan for a better holiday. Thanks for your help

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Rated 5 out of 5 stars

Dominic was super helpful; he explained everything and made sure I was confident in my choices.

Company replied

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Company details

  1. #117 of 204 best companies in Travel agent

Written by the company

Welcome to Travelodeal, your go-to travel platform transforming the way you plan your holidays. Distinguishing itself from conventional travel sites, Travelodeal empowers you to tailor searches based on multiple criteria such as dates, star ratings, budget, and all without the need to pre-select a destination. Explore our user-friendly interface, advanced search options, and a vast array of offerings, including beach getaways, cruise experiences, and city breaks. Discover your perfect holiday effortlessly, with our experienced and friendly team always ready to assist you in securing the best available prices. At Travelodeal, we pride ourselves on offering more than just vacations; we curate experiences. Delve into our exclusive packages, featuring beach retreats, enticing cruises, and captivating city breaks. Uncover the allure of our exclusive Nile Cruise deals, allowing you to embark on a journey through history and culture. Experience a new era of personalized travel with Travelodeal, where every journey is as unique as you are. Let your holiday planning become an exciting adventure, where the search for your perfect getaway is as thrilling as the destination itself.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

16K reviews

5-star
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1-star

Replied to 98% of negative reviews

Typically replies within 1 week


Rated 1 out of 5 stars

DO NOT USE THIS COMPANY! Deceptive Practices, Overcharging, and Pressured Sales - Beware!

Booking ID: 479570
I am utterly appalled by the unethical and deceptive practices I’ve experienced with Travelodeal, and I strongly advise anyone considering purchasing from them to proceed with extreme caution.
1. Pressure to Accept Unfair Deals:
I purchased a Wowcher mystery holiday voucher for £129 each, with the intention of having a pleasant, relaxing holiday. After paying an additional £40 to change the location to Costa del Sol (a reasonable decision given the safety concerns with the original location), I was contacted by Sandra from Travelodeal, who pressured me into accepting a deal that I was clearly uncomfortable with. I was told that the deal would not be available unless I paid immediately and that it was the "best" offer available, despite the additional costs being unreasonably high.
2. Overcharging and Deceptive Pricing:
Sandra then informed me that I had to pay an additional £366 to secure the deal. When I later checked the prices online, I found that the same hotel could have been booked for £262 — meaning I was overcharged by £218.04. This is a clear case of price gouging and misrepresentation. I was charged far more than necessary for accommodation and flights that were not properly explained to me.
3. Unacceptable Request for My Personal Information:
Perhaps the most concerning part of this ordeal was when Sandra asked for my Ryaniar login details, which I absolutely refused to provide due to security concerns. Instead, she insisted I give her my email address, so she could create an account on my behalf, further raising serious privacy and data protection concerns. This is not only a massive breach of trust, but may also be a violation of GDPR laws.
4. Flight Booking Without My Explicit Consent:
Sandra then went ahead and booked middle-of-the-night flights for £183.96, without my consent or clear understanding of the costs involved. I was also given no opportunity to review or approve these bookings, further demonstrating their lack of professionalism and disregard for customer consent.
5. Widespread Customer Complaints:
Upon investigating this company further, I found that many others have had similarly dreadful experiences. Customers have reported being pressured to change negative reviews to positive ones in order to receive refunds, while others have arrived at hotels only to find that their bookings didn’t exist at all or hadn’t been paid for. This speaks volumes about the business ethics of Travelodeal.
LEGAL ACTION AND DEMAND FOR REFUND:
Given the amount of money I have been overcharged, the distress caused, and the possible legal violations involved (misrepresentation, data protection breach, unfair trading practices), I demand an immediate refund for the overcharge of £218.04 and for the unacceptable flight booking charges. If I do not receive a satisfactory response and resolution from this company within 14 days, I will pursue legal action through small claims court and report this matter to Trading Standards and the Information Commissioner’s Office (ICO) for investigation of potential breaches of consumer rights and data protection laws.
I strongly advise anyone considering using this company to avoid them at all costs. Their tactics are deceptive, their pricing is unethical, and their customer service is extremely aggressive. Don’t let yourself fall victim to the same poor treatment I received. Legal action is my next step if this isn’t resolved immediately.

27 October 2025
Unprompted review
Rated 3 out of 5 stars
Verified

Extra fees

Was ok he helped but not after trying to get more fees for the holiday I originally booked wanted more money and when a said no I’d cancel he found me a holiday which I paid £40 extra for felt it’s all about extra add on fees

30 October 2025
Rated 5 out of 5 stars

Stanley was very helpful with booking…

Stanley was very helpful with booking me an amazing deal. Hope I get him again when booking another holiday. Booked with travel o deal before and had an amazing holiday so doing it again. Thanks so much travel o deal and stanley

30 October 2025
Unprompted review
Rated 3 out of 5 stars

Mixed Feelings - Refund policy is a bit anti-consumer

Mixed Feelings - Great Customer Service - Terrible Policies.

I booked an experience with Travelodeal (Mystery Christmas Market) and ended up with Milan - no problems here. Total Price Paid £604 (including £198 for the voucher) which is about 35% more to book independently for the same flights + hotel (If I booked myself then: total flight costs were £220, Hotel Neo £178 (total £398) but I do understand Travelodeal are a business and there are margins.

The one thing I did not like about the experience was the hotel selection:

Hotel location was AWFUL as was refund policy for the hotel portion - yes it's 4* but was not great transport wise nor was I able to get a suitable hotel that was included near good public transport (Metro) when I called to ask to change there wasn't much they could do. The hotel was about 4 miles away from the city centre and a couple of miles from Metro. In the end I asked for a refund for the Hotel portion as it was genuinely easier to book one closer and to my budget for Milan so I was a bit disappointed with only offering £100 refund despite it being 30+ days when requested. When I look at the selected Hotel (Hotel Neo) on Booking.com - they offer free cancellation as standard so I was very disappointed to hear that the offer was only £100 rather than the full portion for the Hotel as I believe the full amount should have been offered instead.

In summary, while it was a bit fun to reveal a mystery experience - it's probably a lot cheaper just to use the flight vouchers and book a hotel separately as the supplements are quite expensive on top. The reps were really good - because they followed up on items, kept me informed etc so I can't complain there, hence my mixed feelings. Overall, I wouldn't recommend it if you're after the value proposition, but if you don't mind paying up to 35% more for the travel agent then I would recommend.

2 September 2025
Unprompted review
Rated 5 out of 5 stars

NATHAN was very helpful and…

NATHAN was very helpful and knowledgeable. Made the booking experience very easy.

25 October 2025
Unprompted review
Travelodeal logo

Reply from Travelodeal

Dear Customer,

Thank you so much for your kind feedback! We're really glad to hear Nathan made your booking experience smooth and easy. We’ll be sure to pass along your kind words to him!

Best Regards,
Travelodeal

Rated 5 out of 5 stars
Verified

Spanish grand holiday

Gary was very helpful with adding bits to my holiday to Taylor it to my needs

29 October 2025
Travelodeal logo

Reply from Travelodeal

Dear Customer,

Thank you for your lovely feedback! We’re so pleased to hear that Gary was helpful in tailoring your Spanish Grand Holiday to your needs. We’ll make sure he knows how much you appreciated his support.

Best Regards,
Travelodeal

Rated 5 out of 5 stars
Verified

Charlie went above and beyond to help…

Charlie went above and beyond to help me with scheduling this trip. He kept checking different airlines, flights and days from different nearby airports to find me the flights that got me to
Milan in the morning to make the most of our first day. And he recommended flying out of a different regional airport that was closer to our hotel to allow us to sleep in longer before having to leave Italy. He was also very patient when I would ask for time to consult with my wife on different options.

29 October 2025
Travelodeal logo

Reply from Travelodeal

Dear Customer,

Thank you for your amazing feedback! We’re thrilled to hear that Charlie went above and beyond to ensure you had the best travel experience possible. It’s wonderful that his attention to detail and patience helped you plan a smooth and enjoyable trip to Milan. We’ll be sure to share your kind words with him!

Best Regards,
Travelodeal

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