Ayman

I am utterly appalled by my recent experience with the fragrance shop. After deciding to cancel my membership, I followed their procedure to the letter and even received explicit confirmation that my membership had been successfully cancelled. Yet, to my outrage, they still took the money from my account without any authorisation.

This blatant disregard for my cancellation request caused significant inconvenience. To make matters worse, their pace in processing the refund has been painfully slow. It is disgraceful that a company can treat any customers with such negligence and indifference.

The whole experience has left a sour taste, and I would strongly caution others against trusting this company with their memberships or payment details. Their credibility is in serious question, and I will not be returning to them in the future.

We’ve been looking for some steal pans for a while as the ones they are coated appear to scratch easy and we’re worried about cooking on them. We saw the pans in John Lewis but saw they Tefal were offering a great discount and quick delivery. Highly recommend their products and going directly to their website to buy their products rather than from a third party retailer.

Great product and fast delivery. A lot of my appliances are Samsung and I haven’t been disappointed yet.

Cleaner didn’t show up and the customer service was terrible. Best they could offer was a £10 credit and a promise that they won’t charge us for the cleaner not showing up. The price is also ridiculously high for a deep clean so we decided to use Wecasa instead.

Wecasa is a great service and much better than housekeep. We had initially booked in housekeep and the cleaner did not show and the customer service at housekeep was terrible. Fortunately we were told about Wecasa. The turnaround they proved was great and the the cleaner they sent was great to. We definitely recommend Wecasa over Housekeep.

We booked DJ Alex for our multicultural wedding last month. Alex did an excellent job blending our ethnic music with dance floor classics for the wedding reception. We trusted him to keep the party going and keep our guests entertained. He was a pleasure to work with and communicate with.
We spent the initial wedding planning months communicating with Michelle, who put together an excellent sound and lighting package for us that would work with our venue. The disco ball was an excellent addition. The light scattered across the space like glitter and created a magical feel throughout the night.
Michelle was quick to respond to all of our queries, professional and understanding of the pressures of organising a wedding. My husband and I would definitely choose to work with them again for any future parties.

The delivery was quite slow, and the tracking wasn’t very helpful. I was given a delivery time, but it arrived later than expected. However, the products look great and arrived in good condition with minimal scratches.

Quick delivery and nice design

Great, only company to deliver everything without any broken items

I have used Eric over the years and he has always been reliable and always offers a quality service.

I recently hired someone through Airtasker to fix an electric gate leading to a communal parking area. The Tasker claimed it was a straightforward job, but it quickly became clear they lacked the necessary expertise, having only a basic understanding of electrics. After several visits—each time claiming something else was wrong—they took the circuit board and transformer for “testing” and are now refusing to return unless I pay them additional funds beyond what was agreed through Airtasker.

When I reached out to Airtasker for help, their response was dismissive. They claimed the task had expired and advised me to resolve the matter directly with the Tasker, despite Airtasker’s own rules stating not to make payments outside of their platform. Their support was absolutely useless.

I will never use Airtasker again. If you want to avoid stress, frustration, and having your property taken hostage, I strongly recommend avoiding this platform at all costs.

Stay away from this company. Not worth the value for money.

I bought the titanium glasses from Ace & Tate which cost more. The only reason I bought the titanium version was because the sales representative told me that they were very durable and is less likely to break compared to normal frames…. Boy was I misled. The frame broke in a place which doesn’t make sense, you can clearly see that the way the frame broke it’s down to poor production of the frame. The sales rep said it was down to friction.. that’s a new one for me. I’ve never had glasses break in this way before or heard of anyone else who wears glasses have them break in a similar way.

I do not recommend these glasses for the price you pay for them. You think you’re buying quality but you are not, be warned! You are better off going to specsavers or boots even if you spend the same amount, at least you know you’re not getting ripped off.

I made a complaint in store and was informed my complaint would be escalated to their customer service team. I have received no email confirming my complaint.

It was really easy to make a booking and the staff, especially Lee, were fantastic

Very reliable, quick and friendly. In my opinion much better than we buy any car.

This is company is terrible from my experience. Arranged a ride and every driver cancelled so I gave up and cancelled the ride. I was told that I would not be charged for the cancellation but then they took the cost of the ride in full from my account. I tried to contact support but they gave me a bot they call a specialist saying that it was not charged.

So the bottom line is, if you want to give money to a company and not receive the service, basically flushing your money down the toilet, use Bolt.

This company has provided me with the utmost worst customer experience ever. From failing to deliver my items on the agreed first date, to failing to deliver all the items on the agreed rescheduled date 2 days later. Apparently the TV was at the wrong depot and no one at panther bothered to get it moved to the right depot. When speaking to them on the phone they don't seem to provide me with a great level of service and one person lied saying that there were no managers available and then I spoke with a manager not to long after that.

Terrible service start to finish.

Please do read this review if you are ever asked to pay a deposit! I could save you some money there!!!!!

Where do I begin.....

I've recently had a terrible experience with Foxtons in London, I believe it is the crystal palace branch although the property I was purchasing was in Croydon.

The property I was purchasing was advertised by Foxtons. I found the flat through rightmove and zoopla. I clicked on the link and it took me through to Foxtons in which I was able to make an appointment with. The first time I viewed the flat, a young chap showed me around. Although he was very friendly he did not know anything about the property or anything else for that matter. Every question I asked he would say I don't know, you'd have to ask the estate agents. I did like the flat so arranged for a second viewing.

On the day of the second viewing, no one showed up. I rung Foxtons and they had no recollection of the meeting. I therefore rang another lady who worked with the developer, not related to Foxtons, and she was more than helpful, very knowledgable and by far demonstrated a level of competence that not a single Foxtons employee was capable of showing me. She showed us around, we loved it again and decided that we would like to purchase the property. Unfortunately and regrettably, Foxtons were the only estate agents that were advertising the property so we had to go through them, otherwise we would have chosen a different agent if others had advertised. I had heard terrible things about Foxtons, they proved to live up to those things during my initial experience with them. Low and behold they delivered and even surpassed the terrible things I was expecting off them.

Once the offer was made, I was constantly chased up by Foxtons who I felt were there to just service the developer and clearly not me. In order for me to reserve the property, a reservation fee of £500 must have been paid, along with a signed form. The £500 would make up part of the overall purchase price. The £500 was also fully refundable, regardless of the reason for pulling out of the deal, according to the form I was constantly chased up to sign and pressurised to do so immediately or fear of losing out on the property as the estate agent mentioned. The estate agent reassured me that for whatever reason, if I did not go through with the purchase I would get my £500 back and he reassured me of this on numerous occasions. Regrettably only over the phone and not by email.

Days before we were about to exchange, circumstances changed and we had to pull out of the purchase. 4 months later and Foxtons have finally got back to me about the deposit. Turns out they made me sign the form and not the developer. All guarantees made by the employee of Foxtons doesn't mean anything as he has now left them and there's no way to corroborate what was said. Theres no evidence of the form signed by the developer because the employee has left and they for whatever reason can't be bothered to go through his emails and check.

Eventually I receive an email saying the developer is refusing to refund the £500 in the absence of a signed form. He does not feel he has to as we did not go through with the purchase and there is nothing signed saying he has to return it. So I guess I wont be getting that back.

Throughout my entire experience of Foxtons, only one person was polite, courteous, professional and actually helpful. He did not put one foot out of line and I appreciate his helpfulness. All the other employees I have come across during this purchase at Foxtons, were not professional, one was very rude and snappy with me, others I swear had no idea how to do their jobs.

I would highly recommend to avoid Foxtons but if you must deal with them, in particular this branch, make sure you get everything in writing, especially all reassurances made by their employees. Make sure you do not pay anything over unless you have received a signed form with the developers / sellers signature. Just don't deal with them and let your solicitor deal with them, they're far better at dealing with crooks and fraudsters and can spot them better than I ever could.

Basically avoid Foxtons in crystal palace and try any other estate agent, even streets ahead were better than any employee at Foxtons.

Tour guides were lovely and really seemed to know what they were talking about. I would definitely recommend this tour.

Quick, efficient and cost effective