SJ

Sara Jones

United Kingdom

Reviews

Review of DPD UK

Review of ZED APPLIANCES

Review of Boden UK

Review of Openreach


Rated 1 out of 5 stars

Openreach full fibre via telegraph poles?!?!…

Openreach actively trying to newly install archaic telegraph poles to my house for full fibre broadband instead, consultation took place by asking one of my elderly neighbours if they were bothered and dotting the occasional notice on lamp-posts.. understand this is purely a cost saving exercise and will be moving account from EE/BT ASAP so that alternative provider such as Virgin media can provide via underground network.. Openreach employees themselves have been lovely and v.understanding but their hands are tied by poor management decisions.

2 April 2024
Unprompted review

Reply from Openreach

Hi Sara, sorry to see you are not happy with the location of a new telegraph pole, there will be a note posted showing the details of where the pole would be installed, on the notice are details where you can raise any objections and this will then be investigated by the teams. ^Paul

Review of Eden Perfumes

Review of Myprotein


Rated 5 out of 5 stars

Great quality

Great quality, true to size and prices were fab in the sale 👌

27 September 2023

Reply from Myprotein

Hello,

Thank you for leaving your review!

It is always a pleasure to receive this feedback from our loyal Customers.

Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.

Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.

Take care and have a lovely day.

Kind Regards,

Jane

Review of SHEIN


Rated 2 out of 5 stars

Customer service debacle

Having ordered 3 times, on this occasion despite the delivery being marked as delivered, only 1 of 4 items were included.. I waited for a week in case others came in separate parcels but to no avail.. it is really hard to get any sense out of Shein customer services.. had to contact them via Facebook Messenger in the end and it took nearly 2 weeks of sending order numbers and SKUs of missing items, referring to relevant teams with no response only to have to start from the beginning each time I chased a response.. any sane person would have given up in the end but after stating I would get the refund from my bank, pit the amount into dispute with Shein and report them to UK trading standards.. I would advise taking a photo of items as they arrive and keeping the shipping labels until order is satisfied.. not a great experience!! 🤔

21 August 2023
Unprompted review

Reply from SHEIN

Hi,
We're so sorry for the experience you had.
For additional support, contact our customer service center via this link https://uk.shein.com/robot?page=navigationBar. Please enter 【Contact Agent】and submit a ticket.
You can also contact us in the SHEIN app by following these steps after logging in:
1. Please click "me"
2. Support
3. Click customer service
4. Select a subject
If the problem remains unresolved, you can enter 【Contact Agent】to reach a live agent.
Yours sincerely,
SHEIN

Review of Monster Pet Supplies


Rated 5 out of 5 stars

Great prices on top brands.

Great prices on top brands.. order came sooner than expected and communications re their arrival were spot on!

19 May 2023

Reply from Monster Pet Supplies

Thanks for taking the time to leave us a review.

At Monster, providing the best for your pet is our top priority and we’re incredibly happy to know that tails are still wagging after your order.

5* reviews mean a great deal to us as a growing business and your continued custom is greatly appreciated.

Many thanks

Customer Service

Review of HETAS


Rated 5 out of 5 stars

What a pleasure to deal with Liv at…

What a pleasure to deal with Liv at HETAS who was not only brilliant at guiding me through the process but really clear with next steps and a huge help all the way!.. great service, communications and really efficient.. cant rate her highly enough :-)

2 March 2023
Unprompted review

Reply from HETAS

Thank you for reviewing HETAS, Sara. It's really great to hear that Liv made the process of registering clear for you and provided you with great service. We've passed your positive feedback onto her. Please do get in touch again if we can assist you any further.

Review of nkuku

Review of Castlegatelights


Rated 5 out of 5 stars

Schoolhouse pendant and wall lights

love the lights.. exactly as decribed and easy to install.. arrived in good time and perfect condition.. would have been great if the website made it a bit clearer which bulbs would fit as the ones suggested didnt.. other than that very happy

3 December 2020

Review of Yodel by InPost

Review of Tonik Energy


Rated 5 out of 5 stars

Renew my tariff?.. yes please!

the first energy company who has been clear and transparent with charges and billing, received a reminder when tariff was due to expire and offered comparable tariffs to renew me as a valued customer as opposed to simply offering favourable rates to new customers.. plus they spotted a slight increase in my usage and amended the monthly payment quickly as opposed to leaving it to fall into debit..well done Tonik Energy as more than happy to sign up for a further 12 months!

2 August 2020
Unprompted review

Review of Number1Plates

Review of webuyanycar