Ms Dawn Pieta

Frustrating start, but exceptional resolution by the Team Leader!

I initially had a very frustrating experience with a return for a faulty Mattress Maid. I had requested a refund on my original order, but a replacement was accidentally sent out instead, and I was given completely incorrect information regarding the 14-day return policy by an advisor.

​However, once John (the Sales Team Leader) stepped in, the service completely turned around. He took immediate accountability, apologized sincerely for the mistakes made by his team, and provided a free return label. To my complete surprise, he even issued my full refund of £44.99 as a gesture of goodwill before the package had even arrived back at their warehouse.

​While the initial process went wrong, John showed exactly what great customer service looks like when resolving a mistake. Thank you, John, for sorting this out so efficiently and putting my mind at rest!

This hasn't put me off from shopping at High Street TV.

Friendly staff,took there time with me and gave me the best deal. Parking outside as it was in Risca Tescos,so not having to worry. It is convenient as if I have any problems with my glasses I can pop in when I do the shopping.

Jack the engineer was lovely, he worked hard and got the job done in no time at all. Very pleased...going on Glass super fast fibre broadband has not only made the broadband faster but the picture quality is fantastic.

This problem has been going on for 3 weeks, each engineer has been lovely...this time fingers and toes crossed the problem has been rectified.

They left my parcel in my safe place,so I didn't have to be in...no worries and no chasing the company asking them where it is. So all good.

Rung me on the day of fixing my window screen to say what time they would be with me...they were on time. Did the job and went.

Very easy to get through on the phone,always very polite. This is my 2nd year with them,as my last insurance got too expensive. So Mark BATES, must be doing something right.😅

I had no idea what I needed for health cover. But the agent took his time to explain everything, he took his time and even try to save me money to what insurance would be right for me in my first year. I was so amazed to how cheap it was for me. Now I have peace,knowing I will not have to wait for months even years to be cared for.

I have been with Octopus Energy for many years and never been disappointed. I feel as a company they care. I wouldn't go with anyone else. I love the Octopus app as it's so easy to use,I also love that when I need to call them, I get through in minutes.
Thank you
Dawn Pieta

Easy to get through to chat to a real person, very friendly and didn't rush me. Great quote for building and contents, very pleased. And received documents in the post few days later. Very impressive...Great communications also by email.
Thank you

Always love sending cards through Moonpig.com as I can design and make my card personalised wich is great...all from my armchair...and now you can also add a video...how cool is that?

So easy to use and it takes out all the stress from going out as I am disabled...thank you

All ways very friendly and gave me time to choose a new frame...i have found if anything is not right with glasses they are more than happy to get it right. Been with them for many years...keep doing what your doing and I will be with them for many more.

I have been 100% happy with all my cards I have ordered from Moonpig.com
Great quality and value for money. So much variety to choose from in cards and so easy to make the order.

I wouldn't shop any where else unless you didn't have what I was looking for!
I find shopping with AO.com so stress free.
Thank you for a great service!

Through the lockdown ao.com still was working hard. They always deliver with price, quality and a great customer service. I wouldn't go anywhere else to buy my electrical goods. They also do a price match, even after you buy something and you see it cheaper elsewhere within 14 days you can still ring ao.com and you will be refunded the difference, what more do you need? Just sit back in the comfort of your home and shop.

Shopping from the comfort of my home is the best! ao.com is a company who you can rely on. So reliable and they delivers on time, you can track where your delivery is before it gets to you. They will price match, even after it has been delivered up to 7 days. What more can you ask for? I wouldn't go any where else. I had a damage item ao.com had no problem in replacing it. I can recommend them with no problem. Happy shopping!

Just wish there were more surveys to do...but enjoying what I have done up to now...and the points you give are really good. x

Calling to order, the agents have always been friendly and full of knowledge...I have never been disappointed with your service and ao.com have always been competitive with price from other companies. Thank you x

Quick to get through on the phone, very friendly and always willing to help.
Also you keep in touch with your customers if you think they can have a better deal...wouldn't go to anyone else! Much cheaper then anyone else too!
So easy to give meter readings on line each month...even a chance to win on a game.

Keep up the good work...you are great!

Dawn x