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Mark Bates Ltd Reviews 

20,794
•
TrustScore 5 out of 5

4.8

Insurance company
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Review summary

Created with AI, based on recent reviews

Considering 6,091 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness and professional approach, often highlighting their knowledge and polite demeanor. Many people appreciate the straightforward and efficient service, noting the ease of processes like renewals and the peace of mind provided. Reviewers also frequently mention the competitive and reasonable pricing, often finding good value without any pressure sales tactics. However, some customers also noted that while the service was valued, certain coverages or policies could be perceived as expensive.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their politeness, helpfulness, and... See more

Service

People report positive experiences with service, consistently highlighting the exceptional and first-class... See more

Customer service

Clients share positive opinions on customer service, consistently highlighting the politeness, helpfulness,... See more

User experience

Reviewers mention positive feedback about user experience, consistently describing it as easy, efficient, and... See more

Price

Consumers find price to be positive, with many reviewers noting competitive and reasonable rates for their... See more

Reviews shaping this summary

Rated 5 out of 5 stars

My Husbands mobility scooter insurance was due for renewal , as we had acquired a mobility scooter for me and an electric wheelchair for him we wanted to get them all insured together . We found thi... See more

Rated 5 out of 5 stars

I have been with Mark Bates since I started my business 6 years ago. What exceptional service and unlike other insurers annual payments have not increased year on year. Would recommend to everyone,... See more

Rated 5 out of 5 stars

I took out insurance for my new power wheelchair. The advisor was knowledgeable and lovely to talk to. He explained the policy fully. I had a choice of various cover levels and no pressure was exerted... See more

Rated 5 out of 5 stars

I love dealing with Mark Bates. Luckily I haven’t had to claim but I have insured all my wheelchairs and mobility scooters. Really reasonable insurance that gives me great peace of mind and no ridicul... See more

Company details

  1. #17 of 137 best companies in Insurance company
  2. #4 of 13 best companies in Caravan and Motorhome Insurance Company
  3. #10 of 44 best companies in Home Insurance Agency
  4. #51 of 230 best companies in Insurance agency
  5. #1 of 3 best companies in Mobility Insurance Company

Information provided by various external sources

One of the UK’s leading specialist insurers for the over 50s and disabled people. We have been providing mobility scooter cover and mobility equipment warranty for over 21 years which is why when you call Mark Bates Ltd you’ll be talking to someone who can discuss the best options available to keep you mobile and independent. With Mark Bates Ltd you can be confident you’re getting the best cover you need. Premier Care is a trading name of Mark Bates Ltd who are authorised and regulated by the Financial Conduct Authority, F.R.N.:308390

Contact info

4.8

Excellent

TrustScore 5 out of 5

21k reviews

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4.8

All reviews

(20,794)

5,953 reviews in the last 12 months

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Rated 5 out of 5 stars

Easy to set up policy

Easy to set up policy online all information available.
Clear and simple steps to follow
Good price for the cover which is needed.
And if you need help there’s a phone number available.

2 July 2026

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