I bought a Jet Hawk Pressure Washer back in February. It has performed entirely satisfactorily up until this afternoon, when I went to re-charge the batteries and found the charger had failed. I se... See more
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We had reason to phone customer services as the battery for the pressure washer I bought through Amazon appeared to be faulty. My husband spoke to a really helpful man who said he would get a replacem... See more
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Lawn Barber. Fast Delivery, good product for the price, Only grumble is the blades snap quite easily. Had a couple of issue's with the product when it first arrived, contacted customer care team th... See more
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Fast delivery and convenient whilst having competitive prices. My goods arrived very well packed and as described. Although I still like to get to the physical shops when I can, being disabled ofte... See more
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Company details
- #27 of 36 best companies in Shop
- #27 of 49 best companies in Exercise Equipment Shop
- #127 of 190 best companies in Garden centre
- #257 of 375 best companies in Gift shop
- #95 of 137 best companies in Kitchen supply shop
- #103 of 201 best companies in Online marketplace
Written by the company
High Street TV is a multi-channel retail business operating in the UK and internationally. We are one of the UK’s fastest-growing companies as recognised by The Sunday Times Fast Track 100 and International Track 200. Founded in 2008, High Street TV is based in Harrogate, North Yorkshire and employs over 70 staff. We Are INVENTIVE. At HSTV we develop, source and sell innovative and proven products for everyday use. We are the home of best-selling lifestyle brands such as nutribullet, Drew&Cole and New Image as well as the exclusive distributor for some of the world’s most successful ‘As Seen On TV’ products. We Are INSPIRING. We captivate, excite and inspire consumers via mass TV advertising. With three 24-hour dedicated shopping channels across SKY (666, 667 & 672) as well as advertising on over 50 digital TV channels in the UK & Ireland including ITV, Channel Four and Five, you will find our product range available to buy via all main channels of distribution including TV, online, print, and mobile. We have studios in Harrogate and Los Angeles where we produce infomercial content and we use our creative talents to showcase our products through packaging, point of sale, advertising, PR and social. We Are EVERYWHERE. High Street TV is truly multi-channel – we provide the opportunity for customers to purchase our products whenever and wherever most convenient to them. Our products can be bought via our shopping channels, website, call centre, on Amazon and eBay, via JD Williams and Very, or in-store at over 2,000 outlets including well-known high-street retailers such as Amazon, Argos, Sainsburys, Currys, Very, Studio, Wayfair, JD Williams, Beaumex, Aldi, Lidl, Robert Dyas, B&Q, QVC, Morrisons, Costco, AO.com, The Range. Our products are available in over 69 countries and we work with leading international partners to bring HSTV products to customers around the world. How We ROLL. Life. Love It. Live It. - is more than just our strap-line, it’s our take on life. It captures our brand purpose – to improve the quality and enjoyment of people’s lives - and it says a lot about us, how at High Street TV we love to work together to make things happen, seizing the day and having fun along the way. We are CARBON NEUTRAL. At High Street TV, we’re committed to doing our bit for the planet, and in particular helping to reduce global CO2 emissions by offsetting our own emissions through supporting projects at home and around the world. In addition to aiding efficient cookstoves, reduced deforestation and planting trees in the UK, we have recently supported a renewable wind power project in India, and gone the extra mile with a reforestation tree planting project in Kenya’s Great Rift Valley, providing a wider environmental benefit, beyond our measured footprint and achieving PLUS status.
High Street TV
Written by the company
Your experience matters to us!
Our aim is to provide you with a happy shopping experience with the comfort and convenience of ordering online.
We want to ensure that your purchasing experience with High Street TV is a success.
If there is anything that our Customer Experience Team can do to help improve your experience, we will be more than happy to help.
Your review will be met with a response from our team who will endeavour to remedy any issues as soon as we can.
Contact info
High Street TV
4.5
Excellent
14k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Terrible customer service
First they told me that they had no record of my order several days after it was due to arrive. I sent them proof of my purchase. Then they told me it would arrive the next day and provided me with an Evri tracking number, which Evri said it doesn't exist. Then they told me I was typing it in error to which I informed them that I copied and pasted it. Took 3 days to cancel the order and get a refund. Absolutely terrible service. Would never recommend them to anyone.
23 July 2026
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Excellent customer service
Excellent customer service. Spoke to a customer service agent called Nimmy and she was a complete professional.
20 July 2026
Unprompted review
Reply from High Street TV
Thank you for your feedback, Tony!
We're glad to hear that Nimmy provided you with professional customer service.
Customer satisfaction is important to us, and we’re here to assist you anytime you need help.
Many thanks, Michael
Great customer serice 100% 😃 I will…
Great customer serice 100% 😃 I will defo purchase from High Street TV again in the future.
I bought the bullet blender at a really great price (its awsome, I love it)
A little attachment was missing but i got a response very quickly after messaging them and they sent one out to me straight away. Thankyou for your lovely fast customer service. 👌
16 July 2026
Unprompted review
Reply from High Street TV
Thank you for your fantastic review, Leann!
We're thrilled to hear that you love your bullet blender and that our customer service team was able to assist you promptly.
We appreciate your support.
Many thanks, Michael
Great service but delivery was an issue
I ordered a Nutribullet blender. The order and despatch was very quick but unfortunately Evri delayed delivery for a few days. I needed a replacement and once again, the replacement was despatched almost immediately but Evri was late and so another one was sent. I ended up with two. So Evri are the weak link in the service unfortunately.
13 July 2026
Unprompted review
Reply from High Street TV
Thank you for your review, Jill!.
We're glad to hear that your order and dispatch were quick, but we apologise for the delivery delays caused by EVRi. We appreciate your understanding and patience.
If you need further assistance, please let us know.
Many thanks, Michael
Fabulous customer service
Fabulous customer service, very helpful. A big thank you.
11 July 2026
Unprompted review
Reply from High Street TV
Thank you for your lovely feedback, Maggie.
We're so pleased to hear that you had a fabulous experience with our customer service.
Your appreciation means a lot to us.
Many thanks, Michael
Phoned adisappointednd ordered an Xhose
Phoned and ordered an Xhose. At no time was I told that you do not stock these any more znd that a different hose would be sent to me. However the operator was extremely pleasant and helpful. Hose arrived but did not expand once the water was run through it. Rang and was told that it could be returned and as I do not have a computer a return label would be sent to me and that it would be collected from me direct on Friday 17th July. Needless to say it is now 17.30 and noone has called to collect despite me being in the whole day waiting. Not impressed at all with the service
17 July 2026
Unprompted review
Reply from High Street TV
Dear Brenda, we sincerely apologise for the inconvenience you've experienced with your order and the return process.
Thank you for your patience, and we're glad to hear that the operator was helpful. We will look into the collection issue and ensure it is resolved promptly.
Your feedback is important to us, and we appreciate your understanding.
Many thanks, Michael
Outstanding customer service the best I…
Outstanding customer service the best I have ever encountered from a company nothing was to much trouble delivery was very quick my air fryer is now complete thank you again thank you highstreettv and e bay
14 July 2026
Unprompted review
Reply from High Street TV
Thank you so much for your kind words, Gareth!
We're thrilled to hear that you had such a positive experience with our customer service and that your air fryer is complete.
Many thanks, Michael
Really helpful customer service..
Really helpful customer service... nothing was a problem and the person we spoke sorted everything out in minutes... Excellent
8 April 2026
Reply from High Street TV
Thank you for taking the time to share your experience!
We're delighted to hear that our customer service team was able to assist you quickly and efficiently.
Customer satisfaction is our priority, and we appreciate your feedback.
Many thanks, Michael
Got a lawn barber worked for 2 mins…
Got a lawn barber worked for 2 mins they sent new battery still didn’t work tried start return it said out time after 30 days but didn’t try it till month later due weather that my mistake but not to work at all and seen others had this happen it a faulty product
4 July 2026
Unprompted review
Reply from High Street TV
Thank you for sharing your feedback with us.
We sincerely apologise for the inconvenience you faced with your purchase.
It’s disappointing to hear that the product did not work as intended, and we want to help. We appreciate you bringing this to our attention, and we would like to assist you further. To do so, please reply to the information request with your order details so one of our team can handle your case and offer a 5-Star resolution.
Many thanks, Michael
BRILL NICE ONE THANKS 😊 👍 😀 ITS A…
BRILL NICE ONE THANKS 😊 👍 😀 ITS A BREEZE TO ORDER
3 July 2026
Unprompted review
Reply from High Street TV
Thank you for your enthusiastic review!
We're delighted to hear that you found the ordering process a breeze.
Customer satisfaction means a lot to us, and we appreciate you taking the time to share your experience.
Many thanks, Michael
Reply from High Street TV
Thank you, Kate, for your positive review.
We’re happy to hear that your transaction was smooth and easy. If you ever need assistance or have any questions, we’re here to help.
Many thanks, Michael
Poor customer service
I ordered a fan twice. Each time, payment was taken, delivery notes emailed and then both times it was cancelled. Once on the day of delivery.
No explanation was given. I had even spoken to someone two days before to discuss delivery options.
They then emailed me to ask for a review which I gave them, but because it was a poor one, they said it couldn't be posted.
Shocking service!
22 June 2026
Unprompted review
Reply from High Street TV
We sincerely apologise for the inconvenience you faced with your orders, Laura.
This is not the experience we want for our customers.
For any orders cancelled by our team, a phone call is made, or an email is sent. If neither was received, we are sorry and would like to investigate further.
Many thanks, Michael
So grateful for Anna's prompt support
Having ordered the YAWN blow up bed for the imminent arrival of my mother for a week, I realised I hadnt included express delivery which would cause an issue.
I contacted customer support for assistance and Anna was so helpful in amending the order and saving the day (and a few nights!).
I'm a very happy customer and Anna is a credit to HighStreetTV.
13 July 2026
Unprompted review
Reply from High Street TV
Thank you for your kind words, Mike!
We're thrilled to hear that Anna was able to assist you with your order. It's great to know that we could help make your mother's visit more comfortable. We appreciate your support and look forward to serving you again.
Many thanks, Michael
Excellent
Excellent. Excellent customer service.
I was having difficulties with my order. The replacement part of my magic bullet express which I order on line did not fit my machine. I sent an email to customer service and thank you for the speedy reply. Customer service was patient, knowledgeable and found the right part for me. I received the part the following day.
I now want to replace the bowl of this food processor. Although, it is still working perfectly. I was given the reference number to order on line. Well done guys, you do know how to capture your business.
Keep up the good work.
The person who helped me with this matter was John Constant. Thank you.
8 July 2026
Unprompted review
Reply from High Street TV
Thank you so much for your wonderful feedback, Elaine!
We're delighted to hear that our customer service team, especially John, was able to assist you in finding the right part for your magic bullet Kitchen Express.
Customer satisfaction is our priority, and we're here to help whenever you need us.
Many thanks, Michael
Reply from High Street TV
Thank you for your positive review, Annette.
We’re glad to hear that your return process was smooth and that you received your refund promptly. If you need any further assistance, feel free to reach out.
Many thanks, Michael
Reply from High Street TV
Thank you for your feedback, Paul.
We’re pleased to hear that you found the ordering process easy and that your delivery was prompt. We appreciate your support.
Many thanks, Michael
Reply from High Street TV
Thank you for your review, Mick.
We’re thrilled to hear that your nutribullet is working brilliantly.
Customer satisfaction is our priority, and we appreciate your feedback.
Many thanks, Michael
Ordered twice both not in stock even…
Ordered twice both not in stock even though order was excepted
11 July 2026
Unprompted review
Reply from High Street TV
We sincerely apologize for the frustration and inconvenience caused by your recent orders. We understand how disappointing it is to have items out of stock after your order was placed. If you can kindly reply to the Trust Pilot email with your details I will investigate further.
Kind regards
Janine
Excellent customer service
Ordered through highstreettv and delivery was quick. I had a query about the product and Nimmy in Customer services was excellent at sorting it out for me. Very impressed with the service.
8 July 2026
Unprompted review
Reply from High Street TV
Thank you for your kind words, Steve.
We’re glad to hear that your experience with our customer service was positive and that your query was resolved quickly.
We appreciate your feedback and will be sure to share it with Nimmy.
Many thanks, Michael
Frustrating start
Frustrating start, but exceptional resolution by the Team Leader!
I initially had a very frustrating experience with a return for a faulty Mattress Maid. I had requested a refund on my original order, but a replacement was accidentally sent out instead, and I was given completely incorrect information regarding the 14-day return policy by an advisor.
However, once John (the Sales Team Leader) stepped in, the service completely turned around. He took immediate accountability, apologized sincerely for the mistakes made by his team, and provided a free return label. To my complete surprise, he even issued my full refund of £44.99 as a gesture of goodwill before the package had even arrived back at their warehouse.
While the initial process went wrong, John showed exactly what great customer service looks like when resolving a mistake. Thank you, John, for sorting this out so efficiently and putting my mind at rest!
This hasn't put me off from shopping at High Street TV.
7 July 2026
Unprompted review
Reply from High Street TV
Thank you for sharing your experience, Ms Pieta.
We’re sorry for the initial frustration but are glad to hear that John was able to resolve the situation to your satisfaction.
Your feedback highlights the importance of accountability in customer service, and we appreciate your understanding and continued support.
Many thanks, Michael
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