David Parkinson

Items not arrived. Ordered helmet stickers for a France trip on the Sunday on the Wednesday before. Free post as well. Great. Posted Thu am. Great stuff. It’s Sat and not arrived with post having been. Wonderful. Now have no stickers. On checking they sent second class and there was no obvious way my side to upgrade, else I would have done. As second class with Royal Mail is now “when we can be bothered” it’s almost pointless with the cost saving their side actually negligible. Tried to support a UK company and not use Amazon. Should have used Amazon. Now too late.

In response to the reply. Not if you pay by Apple Pay it’s not obvious. You can do it but you have to delve into the payment. I’d have happily paid 1.20 to not have had to just go to Halfords and pay 12 quid.

Further update to the reply. The stickers turned up. A week after I ordered then and the day I got back from France and as an IT guy I can confirm that you absolutely have control over what you set the default post to be with Apple Pay. Make it first class and let people choose. Warn them in the description and post options. Or pay the difference between 1st and second to keep customers happy.

My final note. I see the admin that is responding is starting to get personal as they are not happy with a poor review. You’re right and I am wrong, of course, this experience is all my fault, as the customer, for using Apple Pay and not realising you cheaped out and preset free post as 2nd class post. Thanks for the response, I’m sure it’s no loss but I’d never buy a thing from you again. 2nd class was 91p and 1st 1.80 - I’d have paid the 89p extra, or even your bumped up 1.80 cost.

Spent hundreds of pounds on Snuz, great kids beds, etc. But when you need help you find customer service has gone AWOL and been replaced with a useless AI that does not recognise emails or orders. The CS team no longer answer mails and the morning only phone number is switches off and just says the office is closed. Good companies are focused on looking after customers, not abandoning them, so, great products, atrocious support.

Bought my bike here and while I have some issues with the bike, more down to the type of bike it is, the team at Wollaston have been accommodating and friendly, doing what they can to help. The sales experience was good and the price spot on. Aftersales have been very supportive and great personable set of guys. Ended up chatting to the mechanic about the work done on my bike. The while you wait service is good with decent coffee and biscuits. Would have been good to see some coke in the fridge. The wifi is good and I managed to work while waiting. A better work area/desk would have been useful, but where I was worked. Just about. A star dropped just because they are difficult to get hold of on the phone with you often being put through to the main BMW switchboard and playing hold tennis. They could do with a better way of taking and managing calls rather than having the car dealership as a backup.

The shoes are 5 star. I have some trainers and bought some suede loafers. These are great but I was not sure about the colour so ordered some light ones to contrast. Ended up keeping the original ones, which contrary to some reviews are beautiful shoes, and returning the lighter ones. Here is the kicker. They charge 50 Euro to post and another 50 to return. So any saving I made on the original is gone. So buyer beware. If sending to the UK prepare to be fleeced both ways. Best case order several pairs but you will still have to pay an extortionate return. Brexit is one thing but these costs are a lazy disgrace. Great shoes though.

How a company should be. Ordered a bespoke frame Sunday. Arrived Tuesday. Perfect size, well made and with all fixings. This is exactly how companies should be ran. Packed beautifully as well. Five easy stars. Very well priced too and UK made local to me.

Saw this picture on my LG Frame TV and was super happy to find the original painting for sale in Australia. Bought immediately and while it took a time to arrive due to an exhibition and there were some initial challenges it came to the UK in only 4 days. Perfectly wrapped and a beautiful painting. Very pleased.

Fast, efficient, friendly. What else do you need from an MOT? Easy to wait in the area and work too.

Two guys turned up with airpods in and talking in Urdu the whole time to someone on the phone. Communication with me was hands and face and I managed to get them to leave the box in the garden. As a base experience it was on time and unmanaged. 9/10. As a brand experience? 1/10.

The online order and delivery works fine. Just do it early because they have not delivered any gas in our area for over six weeks so your chances are nil of popping out to swap a can.

Great price, not overly flush with staff but when they came all was good. Easy to order and reserve online. Item is good quality and will work for us for a few years.

Best price online and next day post for no extra cost. Great service and great pram.

Easy to order online, a delivery date would have been nice and the costs are quite expensive for a bottle of gas. So far better than Calor experience though so we’ll see when it comes to refill time. That’s where these gas companies seem to have issues.

Literally impossible to deal with this company. Having carried out the 7 Trials of Hercules to actually get a bottle, eventually having to buy online and have delivered weeks later I have now found myself in the predicament of trying to get a refill. Easy right? Nope. No stockist anywhere near me has had a delivery for 6 weeks. Happy summer everyone, best wishes, Calor.

Answer to below response. 6 weeks is a long bottleneck for a lack of any deliveries. I don’t have time to drive around every stockist and find they have none. Most are garages anyway and cannot be rung. In the end I have used the online service and ordered a competitors so I have the best of both worlds in the future. Oh to have a market monopoly on gas shared by two companies in the UK.

Always fast and reasonably priced. Stop with the free pens though. Mini Haribos only. Ta.

The item was delivered quickly and safely being well packed on a pallet and delivered by a good company.

Took about an hour to assemble, which was fine, if fiddly in places and a little unclear.

I had an issue with the finish on the warming rack. A replacement was sent, same issue so I gave up.

Also bought a “fitted” cover separately by the same maker which is nothing like the image nor fitted. I messaged but the response was a collective shrug from customer services.

All in a good BBQ at a great price, delivered well with so so customer service from the OEM.

Remember when John Lewis was a great British company who valued service and customer satisfaction? Yeah, that does not exist anymore. Went to buy an item today in Milton Keynes that was showing in stock - taking several hours out of my day to drive from LB to MK and back. Turns out that the stock is the shop floor model. No issues I say, just sell me that one. Cue kerfuffle and me having to call a manager. Upshot - they refused to sell me the shop floor model, the one showing in stock online, because they would have to “open another box” when a replacement came in. Think about the idiocy in the logistics of that answer for a moment. They wont sell the floor model because they would have to open another box. Point blank refused. Computer says no policy moment. Blank faces. Get out the store. Don’t ask us again. Tried to ring the call centre. Guess where this one great companies call centre is? Yup, South Africa. Literally as much use as an ashtray on a motorbike. Can you escalate please. No, we have no way of calling the UK team. No way of calling the UK team? Absolute madness. I have since emailed them, three more South African replies refusing to explain why they find it onerous to open another box, why it shows in stock or why shelf models show as stock. Did I get my Stove? Nope. Did I waste 2 hours+. Yup. Do JL, the famed customer parter UK company care? Nope. Cut. Paste. We are sorry. Blah. Blah. Stock levels. Blah. Policy. Blah. We are sorry for the inconvenience. Will I think twice about ever using this store again, given the benefit of paying slightly more is the customer service, that no longer exists. Yes, I’ll think once, twice, thrice and go elsewhere. I suggest you do to. John Lewis Partnership - you should be ashamed.

Edit - in addition to the response below, still from the South Africa call centre and parroting the same response they have given me all day, without actually speaking to ANYONE in the UK. Here is what the website says - "Stock levels change quickly - Check below to see if this product is in stock in your local shop before visiting”. Nothing at all about this new arbitrary 3 items in stock silliness. What has happened to this brand? Ultimately, I’m out and have bought the item cheaper elsewhere and will be hard pushed to shop here again. The famed John Lewis difference is no more. Never Knowingly Undersold is now Knowingly Underselling Daily. Bye JL. It wasn’t fun.

Item is fine, if a little expensive for what is effectively a small solar panel, but the postage was quite high, which may have been forgiven if it was fast, but it was not and took a week.

Update- B2G have been in touch and agreed the postage was excessive and refunded it and said they are reviewing. Kudos for good UK based customer service. Hopefully they do change the postage to more accurately reflect smaller items.

Always simple to deal with and quick delvery

Great service. Items arrived quickly and with the free head warmer which is good quality. The tops do what they say on the tin and keep me nice and warm on a run or on the bike. I had a challenge with sizing which the team dealt with wonderfully. This is how companies should be ran.

The overall experience of SBS is exactly what you expect in 2026. Great customer service in and out the store. Staffed by actual bikers who care what they do and everything is done on a time and service, including using DPD, to meet the customers needs. They are not the cheapest, but they are the best. Choose your poison.