Flogas Britain Limited Reviews 

16,176
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 3,874 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the knowledgeable, helpful, and polite staff for making contract renewals, account setups, and equipment installations exceptionally smooth and worry-free. Consumers note that delivery drivers are always punctual, professional, and go out of their way to ensure everything is properly arranged on site. Some reviewers were not happy with online ordering features, mentioning unexpected website errors and a complete lack of clear guidance regarding delivery schedules. A few people also reported frustrating communication challenges, payment processing issues, or exceptionally long wait times when trying to reach support by phone.

What people talk about most

Staff

Customers consistently note positive experiences with staff, describing them as friendly, helpful, and... See more

Service

Clients share positive opinions on service, highlighting helpful and professional staff members who make... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting polite, patient, and extremely... See more

Delivery service

People report positive experiences with delivery service, highlighting professional and helpful drivers who... See more

Order

Consumers find order to be positive, highlighting a straightforward online purchase experience and efficient... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I got a new tank, provided by Flogas and the guys who came to extend the foundations, check over existing piping for suitability, could not have been more helpful. One of them even sorted the hand... See more

Rated 5 out of 5 stars

I am a new customer to using LPG for heating since moving house. On ringing around Flogas and particularly Helen Simon who I dealt with were excellent. They quoted a rate considerably less than the ex... See more

Rated 5 out of 5 stars

Graham and Wayne, gas engineers, completed works on our common LPG tank supply yesterday. They worked hard all day in the blazing sun, left everything beautifully tidy, were considerate of all our nei... See more

Rated 5 out of 5 stars

Had the pleasure of working with the following guys from Flogas Damian Hilson Paul Thomas Harvey Morris Mark Robinson Jay Tucker Tony Richardson honestly can’t recommend them enough, great jo... See more


Company details

  1. #17 of 29 best companies in Gas company
  2. #12 of 43 best companies in Energy supplier

About Flogas Britain Limited

Written by the company

flogas-image
For Business
Gas Bottles
Sustainability

We have over 35 years’ experience providing alternative energy solutions to off grid domestic and commercial customers throughout the UK. From small installations for use in the home (Liquefied Petroleum Gas - LPG), to very large commercial installations (Liquefied Natural Gas - LNG), we deliver affordable energy solutions that are reliable, safe and expertly managed. Call us today for further information on 0800 574 574 or visit our website, www.flogas.co.uk


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

16k reviews

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4.7

All reviews

(16,176)

3,637 reviews in the last 12 months

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Rated 5 out of 5 stars

Flogas contract renewal

I contacted Flogas in relation to renewing my energy contract. I was dealt with by Helen at the communications department and the process was quick and efficient. Helen was polite and easy to communicate with she was professional throughout the whole process. Thank you and keep up the good work 👏

7 September 2026
Unprompted review
Rated 3 out of 5 stars

Contact about a delivery issue

Always seem to have a few issues with the company not doing things right but that’s nothing on the advisor Lewis Gordon who was very helpful with my concerns and worries.

7 September 2026
Unprompted review
Rated 5 out of 5 stars

Renewal of supply contract for LPG

Renewal of supply contract for LPG became due, as per previous two-year arrangements, and thanks to some ready clarification of the on-going terms the whole process was seamless and efficient, thanks to your member of staff, Shaz. Such reliability on the part of Flogas is much appreciated.

7 September 2026
Unprompted review
Rated 5 out of 5 stars

We messed Flogas arroud on this…

We messed Flogas arroud on this installation, but they delivered the project on the dates they said. They experienced supply issues with the fencing (we've faced similar issues on other projects), but sourced what they needed from other suppliers. Left the site clean and tidy.

3 September 2026
Rated 4 out of 5 stars

Order placed on-line

Order placed on-line, slow co firmation of acceptance of order but deli ery still arranged within 5 days.
Delivery made (by Jason Williams) without any interaction from me. Site left as found. All good.

4 September 2026
Unprompted review
Rated 5 out of 5 stars

Renewal Quote

Telephoned to discuss a renewal quote. Call was picked up quickly by Helen who was very helpful and confirmed pricing for the coming year. Clearly explained what was needed. Great customer service, thank you Helen.

4 September 2026
Unprompted review
Rated 5 out of 5 stars

HUGE thanks to the Flo Gas Team

The team who came to work for us were absolutely amazing. Nothing was too much trouble and we can't thank them enough. The company is so lucky to have such genuine hardworking people working for them. Huge thanks to Damien H, Paul T, Mark R and Harvey M - you are worth your weight in gold. Huge thanks to the company too for making our dreams a reality.

4 September 2026
Unprompted review
Rated 5 out of 5 stars

Great delivery by Matt. 3107

Great service and friendly. Matt was great and easy to talk too. I’ve changed from Calor to Flogas and so far I’ve definitely made the right decision.

4 September 2026
Unprompted review
Rated 5 out of 5 stars

Flogas arrived unexpectedly

Flogas arrived unexpectedly. My telemetry did not indicate a need for a top up but clearly demand us quite low so they topped me up anyway.
Jason was very efficient and a pleasure to deal with

3 September 2026
Unprompted review
Rated 5 out of 5 stars

Best LPG provider

Best LPG provider. Reliable deliveries & efficient service. Never ran out or had to request delivery since telemetry fitted. Divers always courteous, close gates etc & ensure no property damage. Special mention to last driver: John Thomson.

26 August 2026
Unprompted review
Rated 1 out of 5 stars

Unbelievably a total bloody joke at my…

Unbelievably a total bloody joke at my cost, PLEASE READ ON IT COULD BE YOUBOTH DARRENS PROMISE THEVEARTH, GIVE YOU DATES THAT WILL NEVER HAPPEN ALL BLAME EACHNOTHER AND TELL LIES, YES BIG FAT LIES AT MY COST,
my story,agent came all great 2 year contract ,I dug the whole at my cost agreed ed 6590 install no problems, well my nightmare started,told them iam in the middle of total reform so time is importantly upmost,
They don't care
I ordered my digger labor 500 not a show from flo gas called them just a joke and LIES.
Next appointment am showed up 4 pm great I moved and stood down everything for these that's,
,now my aim is not to speed one penny with these idiots not one phone calls as promised oh we will sort u out,
Long story shot ,GO TO HELL I SHOULD OF LISTEN TO OTHER PEOPLE

3 September 2026
Flogas Britain Limited logo

Reply from Flogas Britain Limited

Good morning Peter, thank you for taking the time to share your feedback. We are genuinely sorry to read about your experience and understand how upsetting and frustrating this has been, especially as you had a renovation project underway and had arranged labour and equipment based on the installation dates provided.
We appreciate that missed appointments, delays, and poor communication can have a significant impact, both financially and personally. We are very sorry for the inconvenience and distress this situation has caused.
We want to reassure you that your concerns have been passed to our Customer Relations Team for review. One of our colleagues will be in contact with you directly to discuss your experience in more detail and work towards a resolution.
Thank you for bringing this matter to our attention, and we apologise again that your experience has fallen below the standards we strive to deliver.
Kind regards.

Rated 2 out of 5 stars

Awful firm to work for.drivers are…

Awful firm to work for.drivers are constantly watched on drivecam which in turn puts pressure on driving .change of management has put the firm on a downward spiral
I worked in admin and did a sensational job looking after the customers and I went the extra mile to help the customers who all spoke highly of me.due to cctv in the yard it was difficult to continue as we were all constantly monitored

26 September 2025
Unprompted review

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