Wollaston Motorrad Reviews 

People complain about main dealers, pricing, service assistance etc. I have never had an issue with these guys. Wollaston Motorrad are what I would call a complete team from Sales, Service and Parts.

Whenever I go on a trip I give them the bike to do a ‘tour check’- look the bike over make sure everything is good with the bike. I had to book a last minute trip away and wasn’t able to get it booked in for a tour check. It was aBank holiday weekend and I checked the bike myself and found brake fluid was leaking from the front left calliper.

Tuesday I went straight down to Wollaston, with no prior contact to them, and spoke to Ben on service. I explained my predicament, he had a quick look and said he’d get the first technician on it when they get in at 8.30am.

The tech found the bleed nipple had failed and needed to be replaced. Ben told me they had to order it. I was leaving late the next day for my trip. So I had 2 questions; what if the part doesn’t arrive and can I get a bike or can someone get me home. (I could have got a taxi)

Ben assured me my bike will be sorted and immediately offered me a bike to use.

Next day phone call bike was all sorted!

What I like about these guys, it doesn’t matter how big or small your requirements are they treat everyone as important as the next person.

Thank you to Ben, parts and the technicians for their speed of service. I have arrived at my destination which was important to me to get to for personal reasons.

5 star all day long!

5 star service every time. Thanks Ben.

In my 60’s I purchased my first ever BMW, an R1300RS SE.
The sales process was very easy and pleasant with no hidden surprises, customer service and care has been exemplary and they are all a great bunch of people to deal with.
Being a brand new model at the time there was a delay with the panniers but I was kept up to date and we worked it into the running in service so I was not inconvenienced.
They do what they say, when they say and at the price quoted.
Keep up the great work.

Richard Cottingham

I purchased an ex-demo bike from Pete & Mat in June, Travelled today to have a minor warranty issue attended to, arrived before time appointed & the bike was taken in quickly & repaired in a timely manner, it even got a free health check too (not that anything was required, I know my bikes)
I really cannot fault the service department,full attention was given by Michael on the device desk, and Darren the workshop tech.

My 1300GS developed a fault, just as I was to set off for Wales! I phoned BMW assist and Sam turned up - he was excellent. Not only knowledgeable but throrough. The bike had to be taken into Wollaston where they quickly diagnosed a faulty hydraulic pump on the bike's rear suspension. Big shout out to Ben who kept me informed frequently to let me know how things were progressing, issues they found etc. Can't fault the attention I received from the service and technician personnel.

Great new site, and all the staff, especially Ben went the extra mile to look after my bike. Thoroughly recommended and five out of five for me so thanks Ben, and thanks Wollaston Motorrad.

Took my lovely GSA 1250 in for its 600 mile service following engine replacement. As usual customer service 10/10. Sorted me out with a courtesy bike a BMW F900 sporty little thing, now I know why I love my bike. Whilst out on it I received a detailed 10/10 video from Ben explaining all the bits on my bike and all that was completed for the service. I couldn’t get back quick enough to collect. Lovely ride back home, smooth as butter. Always a pleasure popping to Wollaston Motorrad even if it’s just for a social visit to drink their coffee and eat biscuits. As a female going into a bike showroom I am always treated as an individual and valued customer by all the staff here. Much appreciated thank you.

Between the two of us we've have 4 new bike's and the service from the sales team namely Charlie and David has been great, right from the get go we've had positive advice and numerous road tests to determine the correct bike's for us.
During our last visit to the dealership to have our bike's serviced both Ben and Michael kept us fully informed on the the progress and advised us on any additional items required with no pressure to commit, excellent service from both sales and service departments.. Mick and Val Groom.

I would like to thank Wollaston Motorrad for their patience for my language barrier and for the informations and general check services they provided regarding my motorcycle, which I visited for the second time due to a fork leak problem arranged after the annual service.

Bought my bike here and while I have some issues with the bike, more down to the type of bike it is, the team at Wollaston have been accommodating and friendly, doing what they can to help. The sales experience was good and the price spot on. Aftersales have been very supportive and great personable set of guys. Ended up chatting to the mechanic about the work done on my bike. The while you wait service is good with decent coffee and biscuits. Would have been good to see some coke in the fridge. The wifi is good and I managed to work while waiting. A better work area/desk would have been useful, but where I was worked. Just about. A star dropped just because they are difficult to get hold of on the phone with you often being put through to the main BMW switchboard and playing hold tennis. They could do with a better way of taking and managing calls rather than having the car dealership as a backup.

Really helped me out great service I would recommend them highly if you want it done professionally great new location

Had 1st service completed at Wollaston BMW Motorrad. Ben from the service team as usual was first class. Great communication and customer service, makes you feel like a valued customer. Review score is for above comments.

Absolutely No fault of the service team, beware that getting through by phone is currently a nightmare made worse since the move, and a 6 week booking lead time on new bike 1st service on purchases of this value of a premium brand. In reality that limits to 100 miles per week on a new bike until the first service - not good enough BMW dealership management

Great price, work done on time and great people to deal with. Not sure about Taylor Swifts diamond encrusted pen on the service counter though. Keep up the good work!

As always my experience of dealing with the Wollaston Motorrad service team was exceptional and keeps my 2021 42,000 mile R1250RT in tip top condition. It was a nice surprise to discover my motorcycle had been cleaned when I collected it.

I purchased a F900GS three weeks ago from Owen at Wollaston. Owen answered all my questions and managed to secure the exact bike I wanted. I wanted a particular colour. Great showroom nicely set up and good coffee. My first dealings with BMW and very impressed.

Dropped my 2016 GSA R1200 off for new tyres mot ..major service and a recall for the shaft.given a new bike for the day. Work done by 16.30. Bike washed and detailed 👌
Staff knowledgeable and friendly
10 out of 10 with thanks
Dan

With an uncertain start to solve the mystery of a non-running machine, Michael in the Service Dept. honoured his commitment to keep on top of the situation and despite a run of issues becoming apparent, Michael kept me informed and updated. So thanks to him for providing the customer service that one expects of a BMW Motorrad business.

Took my C400GT in for service & MOT, unexpectedly needed new battery & rear tyre which had a slow puncture.
Ben C dealt with me superbly & talked me through the options, arranged at short notice a Courtesy Bike overnight & handled my insurance claim for my tyre which has now been fully resolved.
When I arrived the next day my bike was ready and had been expertly valeted.
I have always been Kawasaki through & through but my switch to BMW has really shown me the aftersales care & made me feel totally valued at all times.

I can thoroughly recommend Wollaston Motors & their care of customers is most excellent from the moment you walk in to their premises.

After great difficulty (no fault of the Service Team) in getting through to the team by phone, my service was carried out quickly and kept informed all the way through. In addition I was having an aftermarket pipe fitted and there was an issue but Wollaston overcame this and I am delighted with the result. Many thanks to Ben and Michael

I took my recently purchased BMW in for a running in service to Wollaston Bikes. The Service Team are second to none. Polite, helpful but most of all trustworthy, helpful and reliable. The technicians at Wollaston are well trained and always treat my bikes with the care and attention they deserve. The new showroom is fabulous and a great place to sit and relax whilst you’re waiting if it’s a quick service which mine was today. On some occasions I take a loan bike just to get home and wait there or on other occasions I use this to test ride other bikes. Last time I did this in July I bought the XR1000! The whole team at Wollaston Bikes are a credit to the company and I always feel respected and valued as a customer.