We bought a biofuel stove for our narrowboat. Online ordering and delivery was great and we now have it up and running. Amazing heat output and depending on how you regulate can run 6 hour on one bo... See more
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Review summary
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The inset Dimplex fire I ordered was competitively priced, in stock and delivered within four days from order. Delivery slot was met by carrier and fire was well packed. 5 Stars well deserved !
Really pleased with my experience using StovesAreUs when I bought a Kamado Joe Classic I bbq for my husbands birthday. Very happy with the product, competitively priced and they were happy to price m... See more
I am so pleased with the fire surround and suite, it looks beautiful and really sets off my lounge. Ordering was straightforward and I was kept updated about delivery. It came on time and was handled... See more
Company details
Written by the company
UK's largest supplier of wood burning stoves, multifuel stoves, log burners, electric stoves, gas stoves, oil stoves, cast iron stoves, woodburners, chimney liners, room heaters and range cookers, range cookers and fireplaces. Along with indoor and outdoor furniture, BBQs, Pizza Ovens, outdoor heating and much more online at discount prices. A Virgin Fast Track 100 company
StovesAreUs
Written by the company
- Free UK Delivery
- For all orders over £100 we offer a fantastic free delivery service to all UK mainland addresses.
- Free Next Day Delivery*
- FREE next day delivery service in England & Wales on selected stoves where next day delivery is shown on the product. This service is only available on weekday orders from Monday to Thursday up to 10am. This service is a 9am - 5pm service.
- Safe and Secure payment options
- All payment options are secured by industrial level security methods. All major cards accepted. Payments are also accepted through PayPal
- 30 Day Money Back
- Feel comfortable in the fact that you can order any of our online products and within 30 days send them back to us if you do not like them, and get a full refund.
- Free Two Man Delivery
- Two man delivery is available on Range Cookers from selected manufacturers. The delivery team will take the product into your property and remove the packaging.
- Showroom
- We're not just an internet company, we're also a bricks and mortar retailer. We have a well-stocked showroom in Huddersfield in Yorkshire with a great selection of products to view.
Free Delivery
Free Mainland UK Delivery
Free delivery available to mainland UK
Contact info
Pennine House, Longbow Close, Huddersfield, United Kingdom
- 01484 940 111
- online@stovesareus.co.uk
- www.stovesareus.co.uk
4.6
Excellent
7k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 91% of negative reviews
Typically replies within 24 hours
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Competitive prices on a vast range of…
Competitive prices on a vast range of stoves. Good communications and speedy delivery.
4 November 2026
Ordering was simple
Ordering was simple. The delivery arrived as per agreed schedule and the product eas extremely well packaged.
30 October 2026
Reasonable value product
Product delivered on time and as advertised
Fitted ok
Fan quite noisy and fire lighting effects bit basic
28 October 2026
Very poor instructions
We had been led to believe that installing our new fire would be straightforward. However, the instruction manual makes no sense - it is disorganised and unclear. The manual said there would be certain hooks and plates attached already to the appliance but they were not and there were no clear instructions on how to attach them. We had to have help from a friend and my brother, each spending almost three hours on separate occasions trying to fathom what to do. My brother is a mechanical engineer. Finally he worked it out and it is now installed and is a lovely fireplace. The stress of several hours with friends and family giving up their time to install the fire should not have happened if the instructions were clear and the appliance had the correct fittings.
2 November 2026
Reply from StovesAreUs
Good afternoon. Thank you for your feedback.
We’re really sorry to hear about the difficulties you experienced when installing your new fire.
We’re pleased to hear that you have now successfully installed the fire and are happy with the finished fireplace. However, we appreciate that the installation process could have been more straightforward.
We will pass your feedback to our supplier so they can review this and look at where improvements can be made.
Please accept our sincere apologies again for the inconvenience caused.
Many thanks
StovesAreUs
not view the product nor pay
Could not view the product nor pay for the product at the showroom even though apparently it is a popular item.
Everything had to be done on line with very little consideration for the customer. The stove arrived on a large pallet making it difficult to manoeuvre for storage before installation.
With regard to your response, I would just like to point out that there is absolutely no need to use such a large pallet, and I would have thought that the simple process of taking payment at the showroom could be done so easily without the necessity for a dogmatic, ‘no we don’t take payment here, you’ll have to do it on line’.
My experience with your business suggests that it is set up for your ease of transaction with little regard for the customer. If I had been able to buy the stove more locally I would not have accepted the ‘take it or leave it’ responses to my very reasonable questions.
3 November 2026
Reply from StovesAreUs
Good morning,
Thank you for your feedback. We're sorry that your experience wasn't quite what you had hoped for.
Our showroom displays a selection of our stoves, although unfortunately we're unable to showcase every product we offer. We also process all orders online, as we don't currently take card payments in the showroom.
With regard to delivery, our stoves are transported on pallets to ensure they arrive safely. We include this information on each product page and also email customers ahead of delivery so they know what to expect and can make any necessary arrangements.
We appreciate that pallet deliveries can sometimes be less convenient, and we're sorry if this caused you any difficulty. Thank you again for your feedback, as it helps us continue to improve our customer experience.
Many thanks
StovesAreUs
Happy with the service
Website easy to navigate and item had all the information I needed. Easy to submit the order and I followed it up with a query over the phone which was dealt with quickly and pleasantly. Happy with the service.
16 October 2026
Fast delivery
30 October 2026
Shocking service with no phones calls…
Shocking service with no phones calls confirming when the appliance was being delivered after numerous phone calls chasing. The appliance eventually turning up & sat in a delivery office without us knowing.
2 November 2026
Reply from StovesAreUs
Good afternoon, thanks for your feedback.
We’re sorry to hear about your experience and the frustration caused by the lack of communication regarding your delivery.
The carrier would normally send a text message to confirm the expected delivery date and time, so we’re disappointed to hear that this was not received in your case. We understand how frustrating it must have been to have to chase for updates, only to find that your appliance had arrived without your knowledge.
Please accept our sincere apologies for the inconvenience caused. We will feed your comments back to our delivery partner to help improve the communication and service provided to our customers.
Many thanks
StovesAreUs
Order was promptly delivered and well…
Order was promptly delivered and well packaged. 1
29 October 2026
A swift and efficient service.
16 October 2026
Unprompted review
Plenty of communication keeping me…
Plenty of communication keeping me updated. We'll done Thank you
29 October 2026
kept informed at all times
29 October 2026
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