Mike

Got our school shoes here the week before going back to school. The shop was packed but they had an army of knowledgable staff, a ticket and queueing system in place and had the seating areas cleared and tidied after every fitting. Really well run, friendly and a good range to choose from, even at the peak of the season and didn't hurry us to choose.

Dreadful customer service, no order or delivery tracking and have no idea how their own shipping works.
I tried ordering a deck from Savoy directly but they told me they don't deliver to Northern Ireland. I then found the same deck from B&Q for 100 pounds more, sold by Savoy, with delivery to Northern Ireland.
I called Savoy directly and they said B&Q use a different delivery firm, so they can't ship directly.
I ordered the deck from B&Q, with a three week delivery time. The deck was dispatched within a few days on a three day delivery service. After 7 days it still hadn't been delivered. I asked B&Q when it would arrive but they said it will be the full three weeks. The deck was then delivered but one part was missing. The delivery labelled the delivery as having 4 parts missing. I contact B&Q and they said they don't deliver it, Savoy arrange the delivery.
I contact Savoy via B&Q and they didn't reply. I left a review and they replied to apologise and said they would look into it with the delivery company. After 10 days of silence I complained to B&Q who contacted Savoy. After another day, and now into a bank holiday weekend, there's still no reply. I have no idea how much of the order is missing, Savoy haven't provided any details of the shipping, B&Q say it's all up to Savoy to sort and they don't reply to emails. A refund seems to be the only option as clearly no-one cares.

The PC arrived damaged with the front USB ports partially disconnected. I was able to repair them but the case fan also didn't work. After a support call that ended with they have no idea why it doesn't work, they eventually sent a replacement, which didn't work either. I didn't get any more replies when I emailed to say it doesn't work. I gave up at this point. The PC works ok apart from the fan but I wouldn't trust them with a more expensive purchase.

Three weeks trying to get a faulty Xbox controller under warranty fixed. First I was told to go to Curry's, their warranty provider partner. Curry's said to contact Microsoft. The Microsoft support website has never worked to book a device in for a repair. Their AI support goes in circles, never revealing customer support contact information. When I finally found a telephone number through a Google search, the customer support couldn't get the site to work either, couldn't initiate a repair at their end, didn't understand why and asked me to try creating a new Microsoft account to "trick the system." After this time waste, it still didn't work. Hundreds of pounds on a console that doesn't last 6 months then constantly messed about with the warranty.

The banking part of the app works well but their customer service system is dreadful.
The in-app chat works temporarily but it takes hours to get a reply then you can't reply or start a new chat, so it's a one off help request.
I tried telephone support and the first options told me to use the app, help wasn't available for transactions via the phone.
I tried phone again choosing the option for not having the app and couldn't get past security. The customer service agent couldn't understand why this was a problem and advised I call back and try again, which seems pointless when the information I provided was correct. Only after many repeated question they revealed email help is available and uses photo ID for verification, so that's my next step.
All this comes after trying all of the help steps in the app to allow my daughter to use her bank card, which repeatedly fails to make its first transaction.

The connection was pretty quick and worked well and the speed is as advertised.
I booked it over the phone to get the installation and asked for the refer-a-friend Amazon voucher, which the salesman told me would be applied.
I enquired about the voucher after two months and was told I had to wait three months before it would be provided.
I used their chat window on their website but it's not recorded, or at least not provided so there's no record of the online chat or phone calls.
I enquired again after three months and was asked for all the installation details of my neighbour to verify the information, including whose name it was booked under. After providing all this (over 45 minutes) I was told they would get back to me.
The third time I enquired I had to provide all the information again and was told they would look into it.
The fourth time I enquired I was told the referral scheme isn't available via phone bookings. After pushing for more information they explained my case was referred to their Sales Management Team and after further pushing was told a reply is normally within 5 days but this was more complicated and they would get back to me ASAP.
It's been 5 months since the install. I won't be referring anyone to Fibrus.

Update following your reply:
I got an email to apologise and say the vouchers would be issued. Then another email to say you don't issue vouchers for customers referred by phone, so I won't be getting vouchers.
You people are either repeated liars or incompetent.I won't be referring Fibrus to anyone.

Got an upright radiator and delivered within a week. Stephen the driver was great and waited patiently while I stripped the ton of packaging to check it was intact.

Mostly a con with promotions you can't reasonably access or you have to spend more money than you get back to achieve them, making them worthless.

Despite choosing no gambling sites, I get lots of gambling promotions, playing games requires reaching a level in a timeframe that any search on Google or Reddit reveals is almost impossible without spending money.
Links to survey sites are links to survey portals which require you to sign up to multiple survey providers, some of which are very poorly rated as achievable on TrustPilot, so overall not worth the time.

I was looking forward to getting the interconnecting lights for some time now, but when I went to place an order, the website, production information and saved basket was so overly complicated I gave up. I tried three times to place an order and just got fed up going in circles with email reminders of basket contents which aren't actually saved and hard to find information. In the end I ordered a dribox for outside and got my lights off Amazon in a few clicks.

I'm a complete betting noob, but I was introduced through the Profit Accumulator training videos and it's genuinely profitable from day one.
Each time I run a video and place a non-losing bet, it gets quicker, so I'll be a rate higher than minimum wage within a week or two. The videos are excellent and the online help is brilliant. You do need an amount of money to place your bets and cover them (which you get 100% of back), but this can be easily less than £100. It's genuinely well worth the time for easy part time income.

The website and shops provide great service but can be a little inconsistent. Details like games have to be in their original cellophane wrapping isn't shown on the site but required for some games in the shop.
Ordering online is easy although my order hasn't arrived just yet. There's also no way to check stock in a store using the website.
In store is always a good experience but the graphics they use are not at all suitable for all ages, so I avoid taking my kids into the shops.
UPDATE - received a refund for the computer I ordered, no explanation, just an email to say the money would be back within a few working days.

I sent an iphone 5S 32gb phone to Music Magpie and they offered a low price for it but accepted the condition as excellent. I rejected their offer and sent it to Phones2Pounds. I accidentally labelled the phone as an iPhone 5 16gb. Phones2Pounds didn't mention receiving a better phone and complained there was a chip in the bezel and offered less than half the price of their original offer.

I sent the wrong phone and Gadget Converter still gave me a good price for the phone and paid immediately. Well worth using and very responsive customer care.

From advice on fittings, to ensuring everything in our basket was compatible, Victoria Plum have a seamless system, making it superb for shopping. This was our first time shopping for bathrooms and after visiting and getting quotes from 11 different showrooms, Victoria Plum still came out the best on price and range.

The website was very easy to use and fast and the prices aren't bad, just beware that their packaging is a bright silver foil with Argento written all over it so there's no hiding it when it arrives. I didn't see an option for plain wrapping at the checkout so it could be tricky if you're ordering a gift.
Instore rewards such as a Stamp for every £10 spent can't be used or rewarded with online purchases either.