donaghys.co.uk Reviews 

5,209
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 682 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the online ordering process is completely seamless and the delivery service is remarkably fast and efficient. Shoppers also deeply appreciate the friendly and professional staff members who provide expert advice and make visits pleasant. Some reviewers were not happy with sizing inconsistencies or receiving items that ultimately did not fit properly. A few other people also felt frustrated when certain products arrived with minor defects or unexpected quality issues. Consumers noting these specific concerns still found customer service helpful when handling returns and quick exchanges.

What people talk about most

Delivery service

Reviewers mention positive feedback about delivery service, frequently highlighting very fast and prompt... See more

Product

Customers had positive experiences with product, often highlighting the great range of footwear and apparel... See more

Service

Consumers find service to be exceptionally positive, praising the fast turnarounds and well-trained staff.... See more

Order

Clients share positive opinions on order, highlighting a very simple and easy website process. Reviewers... See more

Staff

People report positive experiences with staff, highlighting their helpfulness and expertise during busy... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Got our school shoes here the week before going back to school. The shop was packed but they had an army of knowledgable staff, a ticket and queueing system in place and had the seating areas cleared... See more

Rated 5 out of 5 stars

I visited Donaghys twice on the same day, easier to divide and conquer with 2 children needing school shoes. Staff on both occasions were excellent and couldn’t be more helpful. Good range of shoe... See more

Rated 5 out of 5 stars

My wife and I brought our 8 year old son to the shop a few Saturdays ago. As an independent store this shop has service nailed. Forget the big stores, and come here for proper organised service and ad... See more

Rated 5 out of 5 stars

First visit to the store with our Granddaughter to get her first pair of school shoes. It was extremely busy but we were seen very quickly. The system you have in place is exceptional and very profe... See more


Company details

  1. #10 of 216 best companies in Shoe shop
  2. #14 of 590 best companies in Clothing Shop
  3. #13 of 231 best companies in Men's clothes shop
  4. #8 of 145 best companies in Sportswear Shop
  5. #6 of 249 best companies in Ladies' clothes shop

Written by the company

Founded in 1960 Donaghys Shoes has become one of the largest independent shoe stores in the UK and Ireland. Boasting over 150 different brands. We have one of the largest dedicated Kids shoe departments and an Adults shoe department with footwear brands from all over the world. This is complimented by womens and mens clothing. We also have a large sports department selling sports clothing, footwear and accessories.

donaghys.co.uk

Written by the company

We're comitted to our customers
As a family owned business trading for 60 years, customer service is at the heart of our business. We want to ensure every experience you have with us is excellent.

Contact info

4.9

Excellent

TrustScore 5 out of 5

5k reviews

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Asks customers to review

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Replied to 91% of negative reviews

Typically replies within 24 hours

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4.9

All reviews

(5,209)

649 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Lovely staff who went about and beyond

I had seen the light house coat online
When I rang there was only one size 12 left
I asked the girl if I could leave it over as I needed it for last weekend as I was going away and explained I was coming from Belfast
The girl wouldn’t take payment when I offered to pay over the phone she told me it would be held over until I came down within the hour as I had said I would be right down
When I got down I tried the cost on and staff advised me it was a lovely coat
I purchased the coat and so happy with it.

29 August 2026
Rated 5 out of 5 stars

We were served by Eve

We were served by Eve. She was professional, competent, efficient and friendly serving my 12 year old daughter. She helped her to find the right shoes and trainers. Shoe shopping is usually very stressful for my daughter but Eve made it pleasant and fun. Eve is a credit to your shop. The shoes and trainers were good quality and value for money. Mum was pleased. Daughter was pleased. Thank you.

25 August 2026
Rated 5 out of 5 stars

Excellent service…

I had to return the shoes I purchased due to fitting and received straightforward refund! Ordered another pair no problem and fast delivery on both occasions. Excellent service.

24 August 2026
Rated 5 out of 5 stars

Came into the store last minute for…

Came into the store last minute for school shoes and runners. Staff went over and beyond to help get me sorted and got all i needed. Thanks to all the excellent staff, rushed off their feet and still loads of time to give.

24 August 2026
Rated 5 out of 5 stars

Great shop

Great shop! Friendly and helpful staff. A great range of products, so one would normally find what they want. Competitive prices.

24 August 2026
Rated 5 out of 5 stars

Staff Brilliant & Experience

I visited Donaghys twice on the same day, easier to divide and conquer with 2 children needing school shoes. Staff on both occasions were excellent and couldn’t be more helpful.

Good range of shoes to pick from. Highly recommend Donaghys.

22 August 2026
Rated 5 out of 5 stars

First visit to the store with our…

First visit to the store with our Granddaughter to get her first pair of school shoes. It was extremely busy but we were seen very quickly. The system you have in place is exceptional and very professional. Well done everyone!!

15 August 2026
Rated 5 out of 5 stars

Excellent, efficient service.

Got our school shoes here the week before going back to school. The shop was packed but they had an army of knowledgable staff, a ticket and queueing system in place and had the seating areas cleared and tidied after every fitting. Really well run, friendly and a good range to choose from, even at the peak of the season and didn't hurry us to choose.

17 August 2026

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