Martina

Hi Martina,

Thank you for taking the time to share your review. We truly value your feedback, even when it highlights areas where we need to improve.

I am so sorry to hear that your experience with our membership and services was so frustrating. 
Our goal is always to provide a seamless and enjoyable experience, and it’s clear we missed the mark for you.

We always want our community to feel in control of how they shop, which is why the VIP membership is entirely optional. 

We offer two ways to shop: as a guest, or as a member to access perks like free shipping on orders over £49, exclusive collections, and the flexibility to skip a month or cancel anytime.

We completely understand that this model isn't the right fit for everyone. If you have any remaining questions, or if there is anything we can do to help clear this up, please reach out directly to our dedicated customer support team. 

We are here for you and want to make things right.

Best wishes,
Dora
Fabletics Team

Good afternoon Martina ,

Thank you for taking the time to review myHermes.

We are sorry to hear that you are experiencing problems with our service.

I do apologise about your parcel, there is nothing on our system to see where the parcel has got too.

In order for us to be able to look into this, please contact us via one of the following methods:

- 0330 333 6556 (option 1, 5, enter the tracking number followed by the # key then option 3)
- hermessupport@myhermes.co.uk
- www.facebook.com/myhermesdelivery
- www.twitter.com/myhermes

Kind regards
myHermes Social Media Team