Products are really good quality, but seriously expensive. Joining is risky if you don't order every month or remember to 'skip' the month, charges are ridiculous. Rarely have items in my size (XL UK... See more
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Review summary
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I like the clothes. My wife likes the leggings. But for the mens clothes you never have any stock and you have very limited stock. Im gona cancel after this order because of this
Company replied
Very disappointed! Every time I try to use a credit to purchase I am confronted at the checkout to enter a billing address which is clearly shown in my payment details section. I have previously been... See more
Company replied
all the consultants are nice very helpful, via call, whatsapp, facebook, chat. Roxana was very good and others, slow delivery, sizes small fit i had to go one size up, they cancel your order without a... See more
Company replied
Company details
- #126 of 128 best companies in Activewear shop
- #5 of 5 best companies in Couture store
- #38 of 39 best companies in Running Shop
- #132 of 135 best companies in Sporting Goods Shop
- #140 of 147 best companies in Sportswear Shop
- #17 of 17 best companies in Sportwear manufacturer
Written by the company
Co-founded by Adam Goldenberg, Don Ressler, & Ginger Ressler in 2013, Fabletics is a global active-lifestyle brand designed with everyone in mind. It’s the ultimate destination for the world’s best women's and men's lifewear and activewear. With millions of five-star-rated styles, ranging in sizes from XXS to 4X and inseams from short to long, there’s something for everybody—and every workout, no matter how you choose to sweat!
Written by the company
Contact info
210 Euston Road, NW1 2DA, London, United Kingdom
- 020 36953 831
- support@fabletics.co.uk
- fabletics.co.uk
2.6
Poor
19k reviews
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Yet again I had problems checking out
Yet again I had problems checking out, I am using an iPhone 17> If your site is not built for certain makes or models of phones you should clearly stated that. I went onto the website using my laptop, also had two items in my cart that said low stock but still available, but I could not check out. I deleted those two items and it allowed me to check out!! I am guessing it as because between me putting them in my cart and having problems checking out on my phone somebody else bought them. This is very disappointing and annoying, I love the clothes and have been a customer for many years but the customer experience on the app using my iPhone is the worst.
21 July 2026
Unprompted review
Reply from Fabletics UK
Hi,
Thank you for reaching out to Fabletics UK. We are so happy to hear that you love our brand, but we are also very sorry to hear that you had difficulties checking out.
In these kinds of situations, we advise using a desktop with Google Chrome as your browser, and making sure to clear your cache and cookies. Additionally, checkout issues can sometimes occur when items run out of stock before the system has fully updated.
If you have any questions or need further assistance, you can always reach out to us via chat, email, phone, or WhatsApp. Our customer support team will do their best to assist you in the best possible way.
We will certainly use your feedback to improve our service, and thank you for being a customer with us.
We wish you a great day,
Steve
Fabletics Team
Very extremely happy with fabletics uk…
Very extremely happy with fabletics uk the quality is amazing and the speed of delivering is incredible and I like the design of the colours and the fit is great. They have great customer. Service and the quality of the products is excellent just can’t fault. FABLETICS uk top tier quality and excellent service
18 July 2026
Reply from Fabletics UK
Hey there, Jonathan!
Thank you so much for reaching out to Fabletics UK!
We are so happy and excited to know that you're satisfied with our brand. This means so much to us!
We're also doing our best to maintain and improve our designs, quality, good promotions, and delivery speed.
Once again, we really appreciate your feedback. We wish you a wonderful day.
Best,
Steve
Fabletics Team
I was told my pending charge was…
I was told my pending charge was cancelled - it still came out my account. I'm a student and it took most of my money for the month. Avoid.
17 July 2026
Unprompted review
Reply from Fabletics UK
Hi Michaela,
Thank you for bringing this to our attention. We are so sorry to hear that the charge went through and caused this stress, especially on a student budget.
When a pending authorization is cancelled, it can sometimes take a few business days for banking institutions to update the balance and release the hold. However, if a full charge was processed after cancellation, we want to look into your account immediately to make sure this is rectified and sorted out for you.
Please reach out directly to our dedicated support team so we can sort this out for you:
• 📞 Phone: Call us at 020 3695 3831(Monday to Sunday, 9 AM – 6 PM).
• 💬 WhatsApp: Message our team at +44 203 868 9408.
• ✉️ Email: Contact us at support@fabletics.co.uk.
•💬 Facebook Messenger: Available Monday to Sunday, 9 AM – 6 PM
We appreciate your patience and look forward to getting this resolved as quickly as possible.
Best regards,
Lena
Fabletics Team
AVOID
AVOID. Customer service is appalling. They use Evri to ship and we all know how reliable that is. When I had an issue I’ve contacted Fabletics and for 2 days they’ve got me to fill out continuous forms for a hat that didn’t arrive…. Then told they will send a replacement … to then get told hi can you send us the form we’ve not received it even though I had confirmation and now they are saying allow 3 days will contact Evri then if you don’t hear from us contact us again! Sham of a company. Even asking to cancel my vip subscription took months where they persuade you to pause take a break then finally it’s cancelled but I need to watch as I still may be charged?!!!! Terrible @fabletics please don’t reply to this asking me to contact you as I’ve already done this hence why I’ll now just review and contact my bank
16 July 2026
Unprompted review
Reply from Fabletics UK
Dear Kent/south london,
Thank you for sharing your feedback, and we are incredibly sorry to hear about the ongoing frustration and stress this situation has caused. We completely understand your anger regarding the missing hat, the repetitive forms, and the confusion surrounding your VIP subscription status.
We want to reassure you that this is absolutely not the level of service we aim to provide, and we want to look into this for you immediately to make things right.
We understand you are reluctant to contact us again, but we are fully committed to resolving this directly and ensuring you are completely taken care of.
Please reach out directly to our dedicated support team so we can sort this out for you:
• 📞 Phone: Call us at 020 3695 3831(Monday to Sunday, 9 AM – 6 PM).
• 💬 WhatsApp: Message our team at +44 203 868 9408.
• ✉️ Email: Contact us at support@fabletics.co.uk.
•💬 Facebook Messenger: Available Monday to Sunday, 9 AM – 6 PM
We truly hope you will give us the chance to turn this experience around for you.
Kind regards,
Lena
Fabletics Team
still haven’t recieved refund
I would NOT recommend purchasing from this company.
I have previously left a review about my terrible experience with the customer service team where I stated that for 3 months i’ve been charged the £59.99 for the VIP membership even though my account was “deleted” 3 months ago.
I still haven’t recieved a refund for the latest £59.99 that was charged to my bank which they said they would refund me for. 9 working days later and I’ve had no notification/email that my bank is expecting a refund like I have with the previous refunds from this company. They won’t provide me with any details/references for this and just say “we have processed it”. I do not think they have.
Scamming young people.
they do not pride themselves in customer service like they are saying in the reviews. This has happened to a LOT of people.
17 July 2026
Unprompted review
Reply from Fabletics UK
Dear Ellie,
Thank you for bringing this to our attention, and we sincerely apologise for the frustration and stress this situation has caused. We completely understand your concern regarding your refund and want to ensure this is resolved for you immediately.
When a refund is processed from our system, it typically takes 3 to 5 business days to appear in your account, depending on your banking institution. However, since it has been 9 working days and you have not yet received a notification or the funds, we want to look into this right away.
Please reach out directly to our dedicated support team so we can sort this out for you:
• 📞 Phone: Call us at 020 3695 3831(Monday to Sunday, 9 AM – 6 PM).
• 💬 WhatsApp: Message our team at +44 203 868 9408.
• ✉️ Email: Contact us at support@fabletics.co.uk.
•💬 Facebook Messenger: Available Monday to Sunday, 9 AM – 6 PM
We truly hope you will give us the chance to turn this experience around for you.
Best regards,
Lena
Fabletics Team
Borderline scam
Relatively good quality products, at astronomical prices (though one item did lose its logo after one wash). The whole thing is borderline a scam. You’re signed up to £59.99 a month ‘VIP membership’ which entitles you to £60-80 off a £120-180 set, so you still pay £40 on top of the £59.99 monthly cost. They make it very difficult to cancel, you have to do so between the 1st and 5th of the month, and/or you have to call a number, or fill out a form which is very difficult to find. I missed the cancel window, so sunk another £59.99, i eventually managed to cancel it but still had a credit to use up, in using up the credit, you’re then signed up to the VIP membership again! So I lost another £59.99, and the cheapest option I could buy which I wanted was an extra £42! Avoid, buy from Matalan or Gymshark.
14 July 2026
Reply from Fabletics UK
Hi,
Thank you for taking the time to share your feedback. We are truly sorry to hear that you feel the details of our VIP membership were not clear, and that your experience has been so confusing. We will absolutely use your feedback to help us improve.
There are two ways to shop on our website: as a regular guest or as a VIP member. We do offer a guest checkout option where you can purchase items individually; however, please keep in mind that the discounted VIP pricing will not be applied to guest orders.
When you choose the VIP price at checkout, information regarding how the membership works is provided both before and after confirming the order. You also receive a confirmation email after your first purchase with additional details about your membership.
As a VIP member, you are never obligated to buy or pay each month. To keep all of your VIP benefits entirely for free, you simply need to log into your profile between the 1st and the 5th of the month and click the "Skip the Month" button. Skipping ensures you are not charged, while still giving you access to our Fabletics FIT app free of charge, invites to store events, new style drops every Thursday, and regular member promos and discounts.
We also want to clarify that you are always welcome to use your remaining member credits even after you cancel your membership. These credits hold a value of up to £80. To ensure you do not automatically reactivate a membership you do not wish to have, the order total at checkout should equal £0. If you are ever uncertain, need assistance, or have any questions about using your credits safely, please reach out to us via chat, email, phone, or WhatsApp. Our customer team will be more than happy to assist you and manually apply your member credit for you.
We hope this helps clarify our policy, and we appreciate your honesty as we work to improve our services.
Best,
Steve
Fabletics Team
Reply from Fabletics UK
Dear Sue,
Thank you so much for taking the time to share your wonderful feedback and for giving us a 5-star rating!
We are absolutely thrilled to hear that you found our site easy to navigate and enjoyed our offers. We work hard to provide a seamless shopping experience and great value for our community, so your kind words mean a lot to our team.
If you ever need any assistance, or have any questions in the future, please don't hesitate to reach back out.
Thank you for choosing Fabletics!
Warm regards,
Lena
Fabletics Team
I took their vip membership in June and…
I took their vip membership in June and i didnt like the products . So I cancelled the membership in June itself. They deducted money from my account without my knowledge in July. When enquired, they said i didnt opt for a skip between 1st and the 5th. I was not made aware of this at the time of cancellation and also what is the point of cancelling a subscription if they keep charging you.
8 July 2026
Unprompted review
Reply from Fabletics UK
Hi Soumia,
Thank you for sharing your feedback.
We are sorry to hear you were charged, and we apologise for all the frustration that situation has caused you.
To clarify our cancellation process: we operate on a 30-day notice policy.
During these 30 days, your account remains fully active, allowing you to enjoy your remaining VIP benefits. Since the account is still active during this transition period, the standard option to skip the month remains available and necessary to prevent any scheduled billing before the cancellation is finalised.
Please don’t hesitate to get in touch with us, and one of our friendly agents will be more than happy to assist you:
*Telephone: 020 36953 831
Available: Mon-Sun: 9 am - 6 pm
*UK Web Chat: Mon-Sun: 9 am - 6 pm
*WhatsApp +442038689408 : Mon - Sun: 9 am - 6 pm
*FB Messenger: Mon - Sun: 9 am - 6 pm
*Email: support@fabletics.co.uk
Kind regards,
Lena
Fabletics Team
Reply from Fabletics UK
Hi Christine,
We love hearing this! Making things simple and high-quality is exactly what we aim for.
We are excited for you to discover what we have in our store for you next. Thank you for being a part of the Fabletics family! 💪️
With care,
Lena
Fabletics Team
Reply from Fabletics UK
Hi there,
Thank you for sharing your feedback and experience with us!
Here, in Fabletics, it makes us so happy to know how satisfied you are with our brand and designs. It means a lot to us. We will keep up the good job!
Sincerely,
Steve
Fabletics Team
DO NOT GIVE THEM YOUR MONEY.
Absolute scammers avoid company at all costs. Fell for the adverts where you get 2 leggings for £19 and a free sports bra, not knowing it signs you up for their vip programme which is impossible to cancel. I had rang asking to cancel after long back and forth they agreed to cancel my membership, next month i was charged £59.99 for the subscription which should have been cancelled. Appalling customer service from the man on the phone also.
15 July 2026
Unprompted review
Reply from Fabletics UK
Hi Customer,
Thank you for sharing your feedback, and please accept our sincere apologies for the frustrating experience you've had. We take reviews like yours very seriously, and this is certainly not the level of service we aim to provide.
We are truly sorry that your experience didn't live up to your expectations, and we completely understand how frustrating it is to feel caught off guard by a membership charge. While we try to make our VIP program details clear at checkout, including the option to "Skip the Month'', we clearly missed the mark for you, and are sorry to hear that cancelling felt difficult.
I would like to mention that when a cancellation is requested, our policy includes a thirty-day notice period.
Because your account remains active during this time to ensure you still have access to your benefits, the option to skip the month is still available and would need to be selected between the first and the fifth to prevent a charge.
Please reach out directly to our dedicated support team, so we can sort this out for you:
• 📞 Phone: Call us at 020 3695 3831(Monday to Sunday, 9 AM – 6 PM).
• 💬 WhatsApp: Message our team at +44 203 868 9408.
• ✉️ Email: Contact us at support@fabletics.co.uk.
•💬 Facebook Messenger: Available Monday to Sunday, 9 AM – 6 PM
We truly hope you will give us the chance to turn this experience around for you.
Warm regards,
Lena
Fabletics Team
I ordered a pair of leggings and top…
I ordered a pair of leggings and top for my partner ( took 3 weeks to arrive) which the leggings were fine but didn't like the colour and the top was too big so I returned them both. I ordered a black pair of leggings and a smaller top. Took a further 2 weeks to receive these items. In the end I returned both items because it took far too long for items to arrive which took the shine off the items. I purchased a different set elsewhere for less and as high a quality and half the wait time.
When the items were returned FAB did not issue a refund of which I've been waiting 3 weeks now. 3 weeks seems to be standard with them. When phoning it feels like waiting online for 3 weeks.
I'm currently on chat with an agent who reckons I was issued with a refund 6 days before I even returned the parcels! How is that possible?
So not only does it take 3 weeks regarding everything but you also apparently refund for parcels that haven't been sent back yet especially 6 days before you even know I was going to return the parcels.
Terrible service
Still waiting on a sensible reply
14 July 2026
Unprompted review
Reply from Fabletics UK
Hi,
Thank you for reaching out to us and for using our service. I am very sorry to hear that you were not satisfied with our courier and the delivery times.
Regarding your return and exchange, while these can sometimes be processed much quicker, we do have standard timeframes in place. If you have the barcode slip number from your return, we can track the parcel to see if we got it. Without that barcode slip, we unfortunately have to wait for the standard processing timeframe to pass before we can take further action.
We would love the opportunity to make this right. Please reach out to us privately, so our dedicated support team can look into your account and assist you directly.
Best,
Steve
Fabletics Team
RUN!!
RUN!!! Its a massive scam, they will take from you membership prices even when membership is Canceled! Cannot reach them, waiting in que for hours, cannot call them up! Ridiculous, AVOID !!!!
14 July 2026
Unprompted review
Reply from Fabletics UK
Hi,
Thank you for reaching out to Fabletics UK. We are very sorry to hear that you feel this way about our subscription.
We would like to reassure you that we strive to be as transparent as possible. We always inform our customers about the VIP program details before and after an order is placed, and we also offer a Guest Checkout option for those who do not wish to subscribe.
Additionally, when a cancellation is requested, we notify customers of the 30-day notice period during which the account remains active. The option to skip the month is still available during this time to avoid that final charge.
Lastly, during busier periods, we encourage our customers to reach out to us through alternative channels such as email, phone, chat, or WhatsApp. Our support team is always happy to help. We would love the opportunity to make things right, so please feel free to send us a private message so we can assist you further.
Thank you for your understanding,
Steve
Fabletics Team
Cancelled my Vip 3 weeks before it was…
Cancelled my Vip 3 weeks before it was due 59.99 and got charged 59.99 on credit card even tho cancelled and got email confirming Shocking service Will never use again... account number251152681 See what you can do Steve 59.99 Took out my account even tho cancelled membership ....Well 16/7 2026 on live chat has Steve said and still wont refund me my 59.99 Shocking company cancelled it day order came in june(6'th) 3 pairs of shorts as per like ive done in past ....
19 June 2026
Unprompted review
Reply from Fabletics UK
Hi there,
Thank you so much for your patience.
As we are more than happy to assist you further, we just need to ensure we have the correct details on file. We will reach out again to you directly to request the necessary information, so please keep an eye out for our message.
We sincerely apologize for any inconvenience caused and thank you for your understanding.
Best,
Steve
Fabletics Team
Disgusting company
Disgusting company. Buy if them and they sign you up for a subscription of £55 a month and continue to take money when cancelled.
13 July 2026
Unprompted review
Reply from Fabletics UK
Hi Martina,
Thank you for taking the time to share your review. We truly value your feedback, even when it highlights areas where we need to improve.
I am so sorry to hear that your experience with our membership and services was so frustrating.
Our goal is always to provide a seamless and enjoyable experience, and it’s clear we missed the mark for you.
We always want our community to feel in control of how they shop, which is why the VIP membership is entirely optional.
We offer two ways to shop: as a guest, or as a member to access perks like free shipping on orders over £49, exclusive collections, and the flexibility to skip a month or cancel anytime.
We completely understand that this model isn't the right fit for everyone. If you have any remaining questions, or if there is anything we can do to help clear this up, please reach out directly to our dedicated customer support team.
We are here for you and want to make things right.
Best wishes,
Dora
Fabletics Team
Issues with payments every time.
As a VIP member I buy from fabletics most months, however, every single time I try to pay I have issues.
I love the clothes and have not a bad word to say about them, but it’s always frustrating when it comes to paying.
It can often take me 5-6 times to get the payment through which is silly as with it being VIP I have technically already paid.
12 July 2026
Unprompted review
Reply from Fabletics UK
Dear Natalie Jane,
Thank you for being a loyal VIP member and for taking the time to share your feedback with us.
We are absolutely delighted to hear that you love our clothes and have had such a positive experience with the quality of our items! However, we are incredibly sorry to hear about the ongoing frustration you've experienced at checkout. It certainly shouldn't take 5–6 attempts to process a payment, especially as a valued VIP member.
We want to make this right and investigate why this keeps happening with your account.
Please reach out directly to our dedicated support team, so we can sort this out for you:
• 📞 Phone: Call us at 020 3695 3831(Monday to Sunday, 9 AM – 6 PM).
• 💬 WhatsApp: Message our team at +44 203 868 9408.
• ✉️ Email: Contact us at support@fabletics.co.uk.
•💬 Facebook Messenger: Available Monday to Sunday, 9 AM – 6 PM
We truly hope you will give us the chance to turn this experience around for you.
Warm regards,
Lena
Fabletics Team
The clothes are always lovely but
The clothes are always lovely - however they are very overpriced once you sign up. I paid £59.99 for a member credit and got a skirt that was showing £44. The whole thing seems like a scam.
12 July 2026
Reply from Fabletics UK
Hi there,
Thank you for reaching out to us! We're happy that you love our designs! Also, we are sad to hear that our VIP subscription was not clear enough. Let me explain everything to you.
As a VIP member you are not obligated to either buy or pay each month. To keep all the benefits of the VIP membership for free you simply need to log in to your profile between the 1st and the 5th of each month and click on the Skip The Month button. With the Skip option, you can keep your subscription entirely for free.
Of course, for the customers who don't want to Skip and don't want to be a part of the membership, we do have a Guest Checkout. The difference is that Guest members don't have access to our sales, promos and discounts on the new arrivals.
Best,
Steve
Fabletics Team
Steer clear of this company
Steer clear of this company. They will take unauthorised funds from you and ignore any requests to cancel their subscription even though you never signed up to a subscription. Absolutely atrocious. I paid £25 for 2 gym pants and ended up paying £85 altogether! I raised a complaint and they REFUSED to raise the complaint. Very dodgy company. Steer clear!
12 July 2026
Unprompted review
Reply from Fabletics UK
Dear Scully,
Thank you for sharing your feedback, and we are truly sorry to hear about your experience and any frustration caused regarding your recent charges and your attempt to file a complaint.
We take these matters very seriously. When purchasing with Fabletics, customers have the option to check out as a guest or join our VIP membership program, which offers exclusive discounts (such as the new VIP promotion) and involves a monthly membership fee unless you choose to "Skip the Month" between the 1st and 5th. We never intend for these terms to be unclear, and we apologize if this was not fully understood at checkout.
We want to review your account immediately to resolve this. Please reach out directly to our dedicated support team so we can sort this out for you personally:
• 📞 Phone: Call us at 020 3695 3831(Monday to Sunday, 9 AM – 6 PM).
• 💬 WhatsApp: Message our team at +44 203 868 9408.
• ✉️ Email: Contact us at support@fabletics.co.uk.
•💬 Facebook Messenger: Available Monday to Sunday, 9 AM – 6 PM
We truly hope you will give us the chance to turn this experience around for you.
Warm regards,
Lena
Fabletics Team
Very dishonest and misleading company
Very dishonest and misleading company. The “VIP membership” is a total scam, don’t fall for it. They’re not at all upfront about how it works. You’ll end up losing money.
12 July 2026
Reply from Fabletics UK
Hi,
Thank you for reaching out to Fabletics UK. We are sorry to hear that you feel the information about the VIP membership was not clear enough. I will be more than happy to explain how everything works!
Our website has two ways of shopping: as a regular customer and as a VIP member (by picking a promotion). When you choose a VIP price, you are informed about how the membership works both before and after confirming the order. You also receive a confirmation email after your first purchase that provides you with additional information about the VIP membership.
The best thing is, as a VIP member, you are not obligated to buy or pay each month. To keep all the benefits of the VIP membership for free, you simply need to log in to your profile between the 1st and the 5th of each month and click on the Skip The Month button. With the Skip option, you can keep your subscription entirely for free. Also, you have access to the Fitness App, free of charge. You'll be getting Invites to Store Events and New Styles every Thursday, and many more VIP benefits such as promos and discounts that we have regularly.
Even if you don't skip, we convert monthly fees to Member Credits so that you can use them on the website for items that worth up to £80 and even a two-piece outfit.
I hope this has made our policy easier to understand. Let me know if you have any questions. We would love the opportunity to make this right. Please reach out to us privately, so our dedicated support team can look into your account and assist you directly.
Best,
Steve
Fabletics Team
Payment method hasn't been working on…
Payment method hasn't been working on the app for months. Needs billing address but you arnt able to edit it. Its the same info ive been using for years and only now an issue. Very frustrating
11 July 2026
Reply from Fabletics UK
Hi there,
Thank you for reaching out to Fabletics and for being our customer for such a long time.
We are very sorry to hear that you are having issues with your payment method. We would like to suggest clearing your cache and cookies on your browser, and using a desktop computer for a better experience, as this normally helps.
However, if you are still experiencing issues, you can contact us via chat, email, phone, or WhatsApp, and our customer support team will be more than happy to assist you.
We really appreciate your feedback, and once again, we apologize for the inconvenience. We will definitely use your feedback to improve our service in the future.
Thank you for your understanding.
Best regards,
Steve
Fabletics Team
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