Yair

I put a lot of faith in Trustpilot. I especially like the fact that companies can come back to me on my review - very few do, which says a lot about them, but the opportunity is there.

This was a relatively easy transaction. There was one issue, where I made a mistake and the form wouldn't let me correct the mistake. I had to go back to a previous page... something that is always worrying when you're not sure if money has been taken at that point. Apart from that, it was simple enough.

The product was shipped relatively quickly. Vet UK appears to have done some work on their website and ordering processes since I last ordered and it was a smooth experience. The price, as always, was good.

I like to buy medication from VetUK; they always have the stock and the price is good. So, 4 stars.
And yet... I continually have problems actually making a purchase; once I select the product(s), I have had a selection of things happen, which has resulted in me needing to contact Customer Service.
In addition, the package took a week to arrive (although that may have been a Royal Mail issue).
Still, I'm happy to give 4 Stars and see what happens next time.

I ordered a lampholder. When it arrived via a courier, it was wrapped protectively and securely. The downside was that it took 4 days from the time of order. This was stated upfront, but I kind of hoped a single lampholder might be delivered quicker. Anyway, it is what it is.

Having been thoroughly happy with my first purchase from this company, I immediately turned to them for a battery for my other car. Again, they offered the best batteries at the best prices (with the promise to beat lower prices).
This time there was no issues with the delivery. The battery arrived on time, very securely packaged, and fully charged. And, again, the company kept me fully informed.
I can only recommend them!

This is a company that makes every effort to go beyond the customer's expectations. I was happy with the product and the price and the interaction I had with their customer service.
However, they were sadly let down by their delivery company, FedEx. I appreciate that the failure in delivery was out of the company's hands - hence they still get 5-stars.

Honestly, all I have done (so far) is take out insurance with this company... however, that was easy and everything seems to be in order.

I find this company to be a reliable company with a solid reputation. I bought a large bird cage this time. It was noticeably lower in price. It arrived ahead of the expected date. I fully recommend Robert Dyas.

This company were a pleasure to order from - they provided helpful images and information, and the product arrived well-packaged and on schedule. Highly recommended.

Atrocious service warning.
I have been waiting 9 (or 10) days for my online order to arrive. As others say, you get the message that the order is being dealt with (even though the store website says that they only work on online orders for 3.5 days a week).
When I first contacted them about my undelivered order, they said that my item would arrive in 2 days - it is now 5 days later.
They have not responded to subsequent emails.
This is atrocious service!
Who knows where my order is?
Watch here for updates...

Below, you will see a review that I felt compelled to write after years of being ignored by Reassure or receiving unhelpful replies to questions. Here's an update:

First of all, the actual call-back came after one and a half days. However, I also had a call from a very pleasant and candid employee called Bessy. She really wanted to help understand the issue and fully listened to a brief summary of my complaints. She directly told me that the company is aware of its shortcomings, as far as customer service is concerned, and that they are working on it, and she volunteered ways that she would like to see their in-house training improve. I was impressed by her honestly and openness. Together, we then got to the bottom of my misunderstanding which I previously described as "failure to follow instructions", and Bessy promised to send me a letter which seemed to have gone astray. Following this call I will, again, praise Bessy - she is a true and valuable asset to the company - and I'm happy to change my star-rating.

Previously: In my last review I said that, if I was reviewing the company and not one of its agents, I would have given them zero stars... Well, I had cause contact them again today - unfortunately, the least I can give is one star. When you are 'on hold', they give you the option of a call back instead of holding. I advise you to never take that option! I opted for it, totally forgetting that I'm still waiting for them to call me back from two previous calls over 6 months ago!!
Anyway, I had to call them because they appear to have failed to follow some instructions I gave them - watch this space for updates.

I was phoning some companies today to ask about company structure. I phoned Mitie Customer Services and they point-blank refused to give me any information. I asked for the name of the HR Director and they refused to tell me. I asked to be put through to the agent's manager and they terminated the call. Oh dear, Mitie! I just had to post this as this brief experience says more about your company than you will ever know!

Let's get one thing straight: this is a review of the help given by the agent, Keely, today, and not a 5-star review of my experience to date with the company (which would have been ZERO stars).

In a call, which I believe lasted less than 10 minutes, Keely helpfully and cheerfully, explained things that no one else has been able to explain (or, apparently, comprehend). I cannot give enough credit or praise for the professional, informed, and friendly way that Keely took my call and handled my questions.

As a result of her superb service today, she has made me reconsider posting a very negative YouTube video and Google review (and, I guess, Trustpilot review) detailing the laughable way that my questions and complaints have been dealt with on-line. Well done, Keely!

I am very happy with the process of insuring my vehicle. Sitting in the office at the car sales, I bought a 'drive home' insurance within minutes. At home, I requested a quote for permanent insurance. It was an excellent price and I was fully insured 5 minutes later. Brilliant service. This is the second time of using this company.

I usually have no issues with Yodel, however this delivery seemed to take longer than usual - and was trailed with teasing "It's going to be coming soon...", "We have it, and we'll deliver it soon...", type messages - some of which were contradicted by messages from the seller. Once it was in the hands of the local delivery person, everything went well.

The battery arrived promptly, ahead of the expected date. It was securely packaged and came with clear instructions.
Obviously, I can't tell you how good or reliable the battery is yet.
I would recommend Battdepot and intend to use them again.

I'm going to be honest - I chose this insurance because it was cheaper than my AA renewal... almost half the price. And I didn't buy the cheapest product either.
It was a straightforward process and I only hope that I'm not going to regret my choice. I'll try to leave a review or update in a year's time!

UPDATE:
I said that I would return to update my review, so here I am...
I have a very positive experience with 1st Central Insurance, and I do not regret choosing them as my insurer. So much so, that I have happily returned to them for a second year (2024)!

My wife and I had eye tests and ordered glasses. When we went to collect our glasses, my wife's distance glasses had been made as reading glasses. Both of my glasses were 'wrong' (truthfully, I'm not sure what happened - I know that I couldn't see clearly through either pair). We were told that the store's computer had crashed and that they had lost the details of our order... yet, somehow, they hadn't lost the prescription or the details of the frames we had chosen. We were told that the store tried to contact us by phone, but we cannot confirm that. Anyway, I needed a retest. The issue is that we have to travel a distance to that store and it is not easy for us both to get the time off work to attend (me, for the test; my wife, to collect her glasses). We wait to see if the glasses are going to be correct when collected this time.

Very quick dispatch to 1st Class mail. Securely and discreetly packaged.