United Airlines Omdömen 

Ma pessimi in tutto! Nemmeno un servizio clienti che parli italiano! E quello che parla inglese è un indiano che non si capisce. Ma sta compagnia è una barzelletta!

My son flew,from Houston to Pensacola Fl. When he arrived his wheelchair was destroyed, All the wiring was torn out from the bottom and the armrest was damaged and several pieces were missing. The treatment from staff was terrible. They loaned us a manual chair after we waited for hours. He can’t use a manual chair. A week later they brought a new chair. He left today from Pensacola to Houston. When he arrived his new chair had been damaged. The armrest rest frame was bent up. He lives in Geneva Switzerland. They told him if he left for home they would not fix the wheelchair. They did not offer to pay for a new ticket or for a hotel while he was supposed to stay in Houston and wait for repairs. I think United searches to hire the dumbest people they can find. NEVER FLY UNITED

Very disappointing experience with United. My flight was significantly delayed, which caused me to miss an important international connection and led to substantial unexpected expenses for rebooking, hotels, meals, and transportation.

What frustrated me most was United’s response afterward. Even after I provided documentation, they refused meaningful reimbursement and relied on the fact that my onward flight was booked separately. I understand policies, but this was a poor customer service response to a disruption caused by their delay.

Travelers should be aware: if United’s delay causes you to miss a separate connection, they may offer little to no real support. Based on this experience, I would avoid United for any trip involving an important connection.

Plane not even at the gate well past take off time. Still waiting with no confirmed departure time update. Pathetic!

I recently flew with United Airlines, and the entire experience made it clear that they prioritize arbitrary rules and operational incompetence over basic customer service.To start, the flight was severely delayed, which completely threw off our travel plans. But the real frustration came from how they treated us. My wife and I booked Basic Economy, and as a result, United separated our seats. Before boarding, I politely asked the gate agent if they could seat us together. They flatly told me it was completely impossible. I thanked them for trying and moved on. Next, right before boarding, the agents forced us to check our personal items and carry-on luggage at the gate.The real insult came when we stepped onto the plane. Not only were there plenty of empty seats, but the seat directly next to me was completely vacant. On top of that, the overhead bins had tons of open space.There was absolutely no logistical reason to separate a married couple or force us to check our bags other than to penalize us for buying a lower fare tier. Combined with the severe flight delay, it is clear that the cruelty is the point with United Airlines. I will be avoiding them moving forward.

Wir haben als Familie einen Flug von Charlotte NC nach Berlin über Newark gebucht.
24h vor Abflug haben wir versucht unsere konkreten Sitzplätze zu buchen,
Dies war nicht möglich ,wir haben dann eingecheckt ohne konkrete Sitzplätze buchen zu können und wurden als Familie absichtlich im gesamten Flugzeug verteilt.
Beim Einchecken am Gate haben wir versucht die Plätze zusammen zu bekommen, das wurde uns nicht ermöglicht und wir wurden belogen das Flugzeug sei angeblich ausgebucht.
Alle Familien in der Economy wurden Absichtlich im Flugzeug verteilt um nochmal ordentlich bei der Sitzplatzbuchung abzukassieren.
Wir werden zukünftig versuchen mit anderen Fluggesellschaften rüber zu fliegen.
Essen ist auch nicht gut, und das Unterhaltungsprogramm lässt auch zu wünschen übrig. Getränkebecher werden nur halb befüllt und man hat schon angst ob das Flugzeug ausreichend betankt wurde.
Das ist so erbärmlich und klein geistig.
Wir sind viel unterwegs aber united ist wirklich unterirdisch.

United airlines one of your employees a pilot told me he works for you
You have reopened a flight attendant hub in heathrow so he's come from California with his husband and moved to SE London Brockley.

Your pilot likes to metal detect
He has professional kit
In his down time he's illegally making large ravines craters and deep pot holes in a public park
One woman has injured her ankle already and due to the size and depth of the holes a running dog legs could easily be severely sprained torn or broken. Children are at risk running in play and joggers too he has made troughs craters holes which are extremely deep
Kindly ask him to desist ask him to get a licence and use it where it is permitted to dig and detect and not vandalise and spoil the safe use of a public park Hilly Fields
Please ask him to come and fill the holes craters and pot holes he's made

He's entirely spoilt my enjoyment of my local park I can no longer let the dogs run and burn off energy because of his illegal and selfish pleasure. Will you pay our vet fees or for our time off work to look after injured children or ones self???

I'm going to be certain my neighbourhood is aware that he's doing this and is your pilot in. The hope you will ensure his activity ceased and re reinstates what he has damaged.
Perhaps you might put it right
Can you ensure that your staff especially your pilots in whose hands lives depend represent you well and legally in and out of the plane.

Just boarded flight from Belize to Houston. Super aggressive upsell attempts throughout the check in process. Had to repack to transfer luggage from a slightly too heavy bag to a significantly underweight bag after refusing to paid $US200 for 2kg. At boarding I was forced to put my SMALL bumbag into my rucksack, which felt like nothing short of harassment as I clearly did not have too much hand luggage. Now in my seat near the back surrounded by an overwhelming stench of urine. Never again

Pessima esperienza. Volo Chicago-milano, doveva partire alle 21.40, ci viene detto che l’antenna è guasta e l’avrebbero riparata. Veniamo lasciati 6 ore in aeroporto al gelo (coperte date all’1.30 di notte). Han portato degli snack che non bastavano neanche per la metà delle persone. Tutti i posti che vendevano cibo chiusi, ci han dato un voucher da spendere alle 22.40 completamente inutilizzabile. Siamo stati ore e ore senza cibo, con bambini di ogni età. Ci hanno proposto in alternativa un volo: Chicago-Denver-Roma-Milano. Una presa in giro. Volo cancellato alle 3 di notte (hanno aspettato 6 ore quando era ovvio che a quell’ora non avrebbero riparato proprio niente), ci han dato un voucher hotel per un posto a 20 miglia, siamo arrivati alle 5 della mattina. Esperienza peggiore di sempre, non affidatevi a questa compagnia c’è di molto meglio

Non proactive aircraft maintenance. Will let everyone board before realizing a signifivant repair delay. No consideration for peoples schedules and time frames.

My flight was changed to something that does not work for me. It includes a layover which it didn't have before and adding so much time I will be late for work. Since united does not want you to actually speak to a human it took many attempts to actually contact a person. When I did I was told I could get a direct flight for an audition 295. I said "So you are asking me to pay again for a flight I already bought?" The customer service person said "yes." I will never buy from them again. I would rather pay more the first time and actually get what I paid for.

Don't do it to yourself or your loved one! If I could give it zero stars I would! My husband flew from Spokane to Georgia, flight in was terrible weather and a pilot who announced over the loud speaker to the whole freaking plane that he was inexperienced and didn't feel comfortable landing, it was bad but nothing compared to the trip home! Flight out of Georgia left an hour and a half late, my husband missed his connecting flight home because of it and is stuck sitting in the Denver airport for 12 FREAKING HOURS until the next flight home! Of course he's not able to get to his luggage so he can't change his clothes, eat a snack or charge his phone, but hey at least he has the option of paying $35 for just a phone charger cord at the airport! A 7 hour flight including the lay over turned into almost 24 hours by the time he finally gets home of absolute bull you-know-what. Save yourself the headache, flights may be cheaper than other airlines but you get what you pay for!!!!!!!!!!!!!!!!!

I am writing to provide feedback regarding my business class experience flying from SFO to the Philippines and back in March of this year. I normally fly with Philippine Airlines, but I decided to try your new 777. Unfortunately, it was an awful experience.

The flight crew on both legs of the journey was arrogant and rude. I even got into an argument with the lead flight attendant over my seat adjustment; despite seeing that I was actively holding the button to move my seat into the upright position, he continued to lecture me until I was forced to defend myself. Throughout the flight, requesting assistance felt like an imposition to the crew, and I did not see a single staff member smile​ on either leg of the journey..

Furthermore, the food was average and served cold. After paying $5,500 for a business class ticket, I expected a much higher level of service. This experience was a stark contrast to Philippine Airlines, where the staff is consistently welcoming, helpful, and appreciative of my business.

Additionally, the policy of extra fees for various amenities feels like nickel-and-diming customers who have already paid a premium fare. United Airlines clearly has a lot of work to do to improve its customer service and compete with other carriers.

Just returned from 2 weeks in Costa Rica, 4 flights with united, all flights were perfect, staff were superb.

On flight from Newark to Liberia a lady took ill, the staff response was excellent 5*

They kept making excuses and delayed the flight for two hours. First, they blamed airport traffic; then a fire inspection, then the weather, and finally air traffic congestion again. But the real reason became clear when another group of passengers boarded the plane two hours later—they had been waiting for them all along. How can an airline lie to its passengers like this? This is dishonest, shameless, and completely unacceptable. United Airlines CEO, is this how you run your company?

Tried to reach United Airlines to initiate an itinerary change. What a nightmare. So sad that I paid so much money for a ticket and then have to deal with such poor customer service.

Can I give them less then 0? I was traveling from Europe to the USA ( total of 14 hrs travel) with my 87 years old mom , i bought Polaris tickets for us both, for the lounges with showers and resting relaxing areas/rooms. NONE of this was offered to us, my mom had to wait in a hot corridor for 55 minutes for a wheel chair. We were brought in a lounge where the food was disgusting so filled with people there were no chairs! After paying $$$$ we deserved better, is this how you take care of your customers, OF YOUR VULNERABLE Customers? A lady called , apologizing in a such fake way it was nasty! She said she felt she should send us a coupon or something $ 200 , WHAT??? Do you know how many thousands of $$$ I paid and NONE of the services my mom needed were given???? ABSOLUTELY DISGUSTING this new face of United is awful, once upon a time when the brand United stood for something they would help their vulnerable customer just because it was the right thing to do. Nowadays NOT EVEN spending thousand of top $$$ gives you even the basic help of a wheel chair for a handicapped 87 years old lady. I have been a loyal customer for decades and that's how United repays my faith in them. SHAME ON YOU!!!!

United's AI and app are not yet good enough to have so few human customer service representatives. I have never had such issues previously with United. Really disappointing.

Customer service as of July 2026 has been horrible. It seems United is heavily relying on AI chats, a limited functionality to the user on the app, and impossible waits to possibly get on the phone with an actual human.

The app does not have enough functionality when my flight was canceled. AI chat-bots were awful. I was on hold on the phone for 3+ hours each day and still did not reach anyone. Chatting with an via chat agent (after getting through AI), the agent did not have further functionality to be able to get me on a new itinerary (such as connecting through another airport). They said they would need to escalate (never got there because was on hold so long) and also that I could reimburse my hotel, which was not actually true when I requested reimbursement.

I was re-booked for the next day, but was not given any information on policies to reimburse travel disruptions. The next day, my flight out was late due to required crew rest, which meant I would not make my connection. Again, I was re-booked (two more days away; three days after my original flight plan) without any vouchers or information on reimbursement for lodging or meals.

United Airlines demonstrated a complete lack of competence, accountability, and customer care during a recent trip. What started as weather-related flight delays quickly devolved into a chaotic mess due to United's terrible customer support and poor handling.
​Flight Disruptions & Bad Guidance
After weather delays in Chicago, United failed to offer any reasonable alternative itineraries. They suggested we fly to Germany, but admitted they could not guarantee a connecting flight to our final destination, Helsinki, for up to five days after arrival. Their recommendation was either to fly back to Appleton, WI for a refund or to book entirely new flights on our own and seek reimbursement for the unused legs. We chose to rebook on Delta for the next day, which went smoothly on Delta’s end.
​Mishandled Baggage & Misinformation
United’s ground service only made matters worse:
​Misleading Baggage Claims: United baggage agents assured us our bags would not travel to Frankfurt without us. They were wrong. The bags were flown to Germany anyway, and we were told we couldn't even file a claim until reaching our final destination.
​Delayed Delivery: Thanks to United's mistake, we were without our luggage for two days. (Special thanks to KLM, the final carrier who had to clean up United's mess and deliver the bags, despite United trying to shift the blame to them).
​Ticketing Errors & Unacceptable Delays
To top it off, United accidentally canceled our return flights. Resolving their error required frantic scrambling, and my son’s return trip ended up delayed by five hours following ten hours of travel.
​Horrible Support & Compensation Stalling
Resolving any of these issues meant hours spent calling and chatting with offshore agents who were either completely uninformed or deliberate in stalling until we gave up. Now, getting reimbursed for reasonable interim expenses has turned into another nightmare. United is actively passing the buck—telling us to file claims with Delta (who never touched our bags) or KLM (who merely delivered them after United dropped the ball).
​United's system is broken, their communication is deceptive, and their customer service strategy appears to be customer exhaustion. Avoid this airline if you expect reliable service or basic accountability when things go wrong.

There’s nothing plus about their economy plus. Didn’t find out until I was boarding that I wasn’t allowed overhead luggage. What other airline does this? Their gate agents are extremely rude. Told me to either stuff my suit into my backpack or check it. Literally every other airline just lets you hang it up up front. United is the worst, paid 500 dollars for the worst customer service in the FAA. I want Spirit Airlines back, at least you knew the flight was cheap.