JetBlue Airways Omdömen 

If I could give zero of course I would. The flight getting delayed by weather is one thing but you not properly planning for the pilots is a whole other thing. We finally get on the flight and it’s so hot I’m sweating and we sit there for half an hour and then they decide to tell us we have to deboard because they have to change the crew. Yall had hours to figure out the crew and once we are finally good to go NOW we have to change crews? Worst flight of my life. Should have just flown Delta.

So far the problem I have with Jetblue is that they damage my carry on lugguage and they gave me nothing. I was very disappointed

I used to like JetBlue, but now I don’t trust them at all. This is the second time within a month that my flight‘s been canceled and today’s reason is because they didn’t have crew available. That is pathetic. What type of business is this and the first time when my flight was canceled a month ago they didn’t refund me for the flight or for the seats that I had purchased I called them today and they asked me for information that was not easily found because they don’t keep your confirmation numbers in your activity and so they make it next to impossible to come up with the information they ask for, but thankfully, I had it in my personal records and was able to give it to them after much searching. Then they told me that they couldn’t tell me how much the refund was that they’d have to take it up with somebody else, but that I get a credit and I said that’s not good enough. I don’t trust you anymore and I had to push and push and push just to get a credit. It’s unbelievable but what’s more disturbing is I can’t trust that when I book a flight that the flight won’t be canceled so I won’t be doing this again unless I’m desperate.

I paid an additional $29 specifically to select the window seat I wanted. JetBlue then changed my seat without my request and reassigned me to 17F, a seat with limited recline and potentially a partial/misaligned window view.

I called customer service expecting a simple solution: move me to an equivalent window seat since JetBlue made the change. Instead, I was told they could refund my $29, but if I wanted another seat I would have to purchase it again at the CURRENT higher price.

So let me understand this: I pay JetBlue to select a seat, JetBlue changes that seat, and then I have to pay MORE money to get an equivalent replacement? What exactly was the original seat selection fee supposed to guarantee?

I was actually satisfied with JetBlue before this. This experience completely changed my opinion. If an airline cannot honor a paid seat selection after making its own operational change, the customer should be offered an equivalent available seat without being charged the price difference not asked to open their wallet again.

JetBlue made the change. JetBlue should fix the change. The passenger shouldn’t be charged twice for it.

Be aware that if you have a one stop flight and JetBlue cancels your second leg, stranding you at that location, per company policy you won't be compensated. Even if they send you a text offering you a refund for the second flight, and even if you talk to a manager.
You wouldn't pay an electrician for running wire part way to a new outlet and you wouldn't pay a chef for partially preparing a meal. But if JetBlue gets you part way to your destination then that's a really good job.

Awful on time/cancellation performance. Flights consistently delayed and cancelled without warning, almost always re-booked to a time that's completely worthless for the plans at hand. While the customer service agents themselves are nice enough, they intentionally hide access to resources on their website to the point where you have to use ChatGPT in order to find them. Their phone based customer service also charges $25 to assist you, ridiculous. I will never book JetBlue again.

I have flown Jetblue the past 10-12 years, many trips, never even shopped around!! The last 2 times flying, Jetblue cancelled our flights while we were at the airport, here we are again today, we are stranded at the airport as Jetblue cancels another flight a couple of hrs before take off, then have the nerve to offer us a flight 2 days later while we are at the airport!! I will never fly Jetblue again, they are by no means a discount airline!! I will also be cancelling my Jetblue Mastercard!! Can't rely on them, this should against the law or at least give you something in the way of a voucher, they went from best to worst in the past year!!

A disastrous experience from beginning to end. First and last time with JetBlue.

This was our first experience with JetBlue and, without any doubt, it will also be our last.

We are not talking about one delay or one unfortunate incident. During the same trip, we experienced such an absurd sequence of disruptions that we have completely lost any confidence in the reliability of this airline.

Our Boston–Aruba flight departed approximately SIX HOURS LATE. The result: we missed our connecting flight to Curaçao, completely disrupting our plans and causing additional expenses.

We thought the worst was over. We were wrong.

On September 2, our Aruba–Boston flight was CANCELLED. We were forced to remain in Aruba for another night. As a consequence, we lost our prepaid hotel night in Boston and had to move our Boston–Milan flight from September 3 to September 4.

The following day, September 3, we returned to the airport for the Aruba–Boston flight JetBlue had rebooked us on, scheduled for approximately 2:30 PM.

THAT FLIGHT WAS CANCELLED TOO.

Two consecutive cancellations on the same route in less than 24 hours.

The aircraft never arrived. We were rebooked YET AGAIN, this time on the 4:50 PM flight. When we asked JetBlue staff why our replacement flight had also been cancelled, they could not even tell us.

So, to summarize: approximately six hours of delay on our outbound journey, a missed connection, disrupted plans and additional expenses; then on our return journey, a cancelled flight, an unexpected additional night in Aruba, a prepaid hotel night in Boston lost, our Boston–Milan flight moved by an entire day and, as if all of that were not enough, ANOTHER cancellation the following day.

At some point, we literally stopped wondering whether something else would go wrong and started wondering what the next problem would be.

A delay can happen. A cancellation can happen. But when practically every stage of a journey becomes a problem, it can no longer simply be dismissed as bad luck.

Perhaps the most frustrating part is how much of our vacation we wasted dealing with problems: hours at airports, calls, customer-service chats, rebookings, new flights, hotels and constantly changing plans.

We chose JetBlue expecting a serious and reliable airline. What we experienced was exactly the opposite.

After this journey, our confidence in JetBlue is ZERO.

We would never trust this airline again with a vacation and especially not with an itinerary involving connections or other important flights.

First time with JetBlue. Last time with JetBlue. An experience we have absolutely no intention of repeating.

Lost a customer - paid for 1a seat and ~450 RT DCA-Logan but agents wouldn’t accommodate me on any of four earlier space available flights bc basic economy restriction despite free drinks in 1a. Ridiculous bc ticket price I paid on route is high and policies too rigid. Never again.

Una experiencia horrible con JetBlue.

Mi experiencia con JetBlue fue realmente decepcionante de principio a fin. En los 4 vuelos que hicimos, tanto los 2 de ida como los 2 de regreso, hubo retrasos importantes. No hubo ni un solo vuelo en el que todo saliera a tiempo, lo que hizo que el viaje fuera mucho más estresante y agotador.

Además, tuvimos problemas con los asientos durante TODO el viaje. En los 4 vuelos me asignaron siempre un asiento separado de mi mamá y mi hermana, a pesar de que viajábamos juntas como familia. Considero que, como mínimo, deberían intentar sentar juntas a las familias, especialmente cuando además viajábamos con una bebé. Nos parece una falta de organización y consideración que en ninguno de los 4 vuelos pudiéramos ir juntas.

Por si fuera poco, la actitud de las agentes de embarque fue pésima (Dominicanas). Nos parecieron muy maleducadas y pedantes, nos hablaban de una manera muy desagradable y sus gestos y miradas hacían sentir que les molestaba que les pidiéramos ayuda. Esperaba que, como mínimo, nos trataran con educación y respeto.

Entre los retrasos constantes, la mala organización de los asientos y el trato recibido por parte de algunas agentes de embarque, mi experiencia con JetBlue fue de las peores que he tenido viajando. No me quedo con una buena impresión de esta aerolínea y definitivamente esperaba muchísimo más.

My office purchased a government business travel fare. Yet jet blue treated me like a low budget vacation traveler. They were so greedy that they didn’t even want to assign me a seat until I get to the airport unless I pay extra for a seat. They also boarded me as group 6. I do NOT recommend Jet Blue for business or personal travel. They are greedy and will try to suck extra money from you. I consider them a horrible airline.

I’ve flown JetBlue for most of my flying life lol since I was 17 and I loved it . Last Friday I had a flight going to RDU from JFK and at first my flight was around 8:45 and I would get there around 10 am . I was flying in for a wedding so that I can make rehearsals and rehearsal dinner. My flight was canceled and then rebooked for 6:45 pm . Get to the airport at 4 pm around 5 pm they sent a delayed flight and it just kept getting delayed further . I didn't get on the flight until 11:36 pm and got to RDU at 1:14 am . We weren't notified of what was going on . Nothing . They gave us a voucher of $12 bucks to eat water and snacks and that was it . No information . And most of the time there was no one there to even ask . I missed a day at my hotel that I paid for and important moments of my best friends wedding . I then emailed them to compensate me something and they said they couldn't compensate me because it was weather related (my first time hearing why we were delayed so much ) it was a horrible day of travel and really rough and annoying . I won't be flying JetBlue anymore . It's ridiculous

⭐ 1 STAR – JETBLUE UTTERLY RUINED OUR VACATION

I will NEVER fly JetBlue again.

Before our trip TO Costa Rica, JetBlue changed/delayed our flight. WE discovered that their change would cause us to miss our connecting flight to Costa Rica. JetBlue did not catch it or proactively fix it. Had we not noticed it ourselves, we would have arrived in Fort Lauderdale with no way to Costa Rica until the next day, if even then.

We had to scramble to get the flights changed ourselves. Then came more problems with my surfboards. We paid the fees over the phone, but at the airport JetBlue claimed we hadn’t paid, resulting in another 30 minutes at the terminal trying to straighten out something we had already taken care of.

Then JetBlue disrupted our trip HOME.

We had a confirmed September 9 return flight. First we were told JetBlue couldn’t fly us because of a “technical issue.” Then the explanation changed to DOT restrictions and “too many planes.” When I asked for documentation supporting that explanation, we couldn’t get a clear, consistent answer.

They even discussed putting us on another airline but told us WE might be responsible for additional taxes just to get home on the date we originally paid JetBlue to get us there.

Absolutely unacceptable.

We spent a significant amount of money on this vacation, and instead of enjoying it, we spent far too much time dealing with JetBlue’s problems and worrying about whether we could even get to Costa Rica and then get home.

JetBlue didn’t just inconvenience us. Their handling of our flights significantly impacted and ultimately ruined our vacation.

Terrible communication. Terrible accountability. Terrible experience.

JetBlue has permanently lost my business.

I’ve been at the airport from 5:30am this morning I was supposed to be flying from atl at 8am to Jacksonville Florida they changed my flight the last minute I’ve been at the airport from 5 am this morning as we speaking I’m still at the airport and the flight comes at 6 pm and it’s not even guaranteed worse experience of my life I even missed work and now I’m in trouble worse worse please don’t book with them , you guys owe me a round trip free ticket this is unacceptable

22 August I arrived Bermuda without my baggage on the conveyor where baggages are claimed. I talked to a JetBlue agent and she took my baggage number and my personal information to give me an update. The next day I received a message telling me they are still searching. 24Auugust they emailed me to check message from their portal with a good news that they have found my luggage. 27August they emailed me and sent claim forms to fill. They lost my baggage? I have original receipts of hospitalization to claim from my insurance company worth $5000. I paid it upfront for reimbursement. How can I be reimbursed without those receipts? Untii now 240 HOURS of waitng without updates. Can anybody act on this matter?

Well, we paid for business class...we found out...jet blue participates for a biz level flight, to scam extra money. And then they delayed and rebooked us thrice. Not the other airlines...only JetBlue.

Been stuck at JFK since 11:30am (8 hours). And now our seats are separated, and for 8k...in total, we r group 4.

Spoke to an Alastair...his comment, "I dont care. Call customer service.

So, I u are booking biz class tickets, and JetBlue is involved in ANY LEG of ur travel....dont pay. Move on.

Wish I could leave a zero.... I will never fly jetblue again I have been stuck in the airport for over four and a half hours with delays.... There have been little to no communication this is the worst experience that I ever had flying.... Save your money and your time....

Flight departed late, seats and screens were obsolete and not comfortable, we got just 2 non-alcoholic drinks over a 6 hour flight from SEA to BOS and some potato chips. Worst part is they are gonna wake you up for advertising their products!

if i could give no stars i would. every flight ways delayed. cancelled a flight after being delayed for 3 hours and it was midnight when they cancelled and gave no assistance just told passengers to go talk to customer service which was closed. very unprofessional

The day of our flight from Las Vegas to Boston we kept recieving flight delays every 30 minutes until the final alert came through the flight was canceled. Tried calling jet blue multiple times when we received tbe delayed texts. Wait time was a few minutes but then the system would automatically put you in a cue for a return phone call after 4 hours of waiting for a return call. We decided to go to the airport and speak with someone at the check in counter. The woman was extremely rude and refused to even check for a partner airline stating jet blue will never put you on another airline. She insisted we take the automatically rebooked flight that was for 3 days later. Before all this I had extended the rental car for a day due to being late returning it at this point. No help there either from jet blue. Now 5 hours has gone by and still no return call from jet blue customer service. At this point we just booked another airline ourselves that departed the same evening. We cancelled the rebooked flights and of course 3 minutes later customer service called us. Stating sorry sir we can’t help you because you cancelled the rebooked flight. No offer of a refund or to help with the new ticket cost. They did send an email offering $24 in food reimbursement. Horrible customer service