Everything was super easy! I found this jacket after seeing it on another website on sale and it was significantly less on Velaro. Ordering was really easy with multiple ways to pay. I used Shop since... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Quick checkout, easy to navigate website. Very clear on pricing, shipping timeline, and customs expectations. I love when a company clearly states the expectations surrounding customs and duties (whet... See more
Company replied
As I was looking for new technology for my home office and ran into your ad for large capacity external HDD at a very affordable price and grabbed one immediatly. With free shipping AND a tip jar comp... See more
Company replied
I recently purchased the All-in-One Health Monitor from Velaro Travel. The ordering process was straightforward, and I’m looking forward to using the device and exploring its features. It’s a convenie... See more
Company replied
4.3
Excellent
180 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 83% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
easy ordering process
25 October 2026
Unprompted review
Reply from Velaro Travel
Hello,
Thank you for sharing your experience! We’re pleased that everything went smoothly when placing your order. We hope you enjoy your purchase and shop with us again!
Simple easy just what should happen
27 October 2026
Unprompted review
Reply from Velaro Travel
Hello Michael,
Thank you for your review! We’re glad you had a smooth and straightforward experience with us. We appreciate your support and look forward to serving you again.
Good product and good price!
27 October 2026
Unprompted review
Reply from Velaro Travel
Hello Barbara,
Thank you for your positive feedback! We’re delighted that you’re happy with both the quality of our products and the prices. We appreciate your support and hope to welcome you back soon!
Easy to order on internet
Easy to order on internet, awaiting delivery in due course.
27 October 2026
Unprompted review
Reply from Velaro Travel
Hello Jim,
Thank you for your review! We’re pleased that ordering online was easy and straightforward. We hope your delivery arrives soon and that you’ll be delighted with your purchase!
Misleading pictures and a refund page…
Misleading pictures and a refund page that doesn’t work
We ordered the 2026 capybara advent calendar expecting the 24 cute, 3D capybara figures shown in the advert. What arrived were flat, cheap plastic pieces that look more like stickers than proper figurines. Nothing like the impression given by the advertising.
To make matters worse, when we tried to request a refund, the refund page didn’t work. Very disappointing, both the product and the experience of trying to get our money back. Save your money
27 October 2026
Unprompted review
Reply from Velaro Travel
Hello Armin,
We’re sorry that the product fell short of your expectations and that you encountered problems with the refund page. We understand how frustrating this experience must have been. Please contact our customer service team so we can investigate both issues and help address your concerns.
Reply from Velaro Travel
Hello Alison,
Thank you for your feedback! We’re pleased that placing your order was straightforward. We hope your items arrive soon and that you’re happy with your purchase.
Ordering was easy.
Ordering was easy. I can’t comment on delivery or product yet.
27 October 2026
Unprompted review
Reply from Velaro Travel
Hello Donna,
Thank you for your feedback! We’re glad the ordering process was smooth and easy. We hope your delivery arrives soon and that your items meet your expectations.
Quick and easy way to get my order in…
Quick and easy way to get my order in and be able to track through shop app...
27 October 2026
Unprompted review
Reply from Velaro Travel
Hello Paul,
Thank you for your review! We’re glad you found ordering convenient and that tracking your parcel through the Shop app was helpful. We hope you enjoy your purchase and visit us again soon!
Reply from Velaro Travel
Hello Sarah
Thank you for your kind words! We're delighted that you’re happy with our service and truly appreciate your support.
Ordering was easy and can’t wait to…
Ordering was easy and can’t wait to receive my item!
26 October 2026
Unprompted review
Reply from Velaro Travel
Hello Tricia
Thank you for your feedback! We're glad the ordering process was straightforward and hope your item arrives soon. We hope you love it!
Quick and easy to order
Quick and easy to order. Hope it comes before Halloween 😁
23 October 2026
Unprompted review
Reply from Velaro Travel
Hello Racheal
Thank you for your review! We're glad ordering was quick and easy. We hope your package arrives in time for Halloween so you can enjoy it on the big day!
I love this product
26 October 2026
Unprompted review
Reply from Velaro Travel
Hello
Thank you for your lovely feedback! We're delighted to hear how much you like the product. We truly appreciate your support!
The ordering process was actually…
The ordering process was actually helpful! You don't find that very often. I received an email saying it shipped already. Can't wait to get my shoes.
23 October 2026
Unprompted review
Reply from Velaro Travel
Hello Jody
Thank you for your wonderful feedback! We're glad you found the ordering process helpful and appreciated our shipping update. We hope your new shoes arrive soon and that you love them!
Your site is very easy to navigate
Your site is very easy to navigate, prices are great and you had exactly what I was seeking
23 October 2026
Unprompted review
Reply from Velaro Travel
Hello
Thank you for your kind review! We're glad you found what you were looking for at a great price and enjoyed browsing our website. We hope to see you again soon!
I put my order in and waiting for my…
I put my order in and waiting for my order to arrive hopefully it's a speedy delivery
24 October 2026
Unprompted review
Reply from Velaro Travel
Hello Mick
Thank you for your order! We appreciate your patience and hope your package reaches you soon. We wish you a great experience with your purchase!
Reply from Velaro Travel
Hello Benjamin
Thank you for your review! We’re happy you found what you needed in the right size and enjoyed a hassle-free checkout. We hope you love your purchase!
Wen I order to the time I received it
Wen I order to the time I received it. It was days did not take long at all it is a Christmas gift. Thank you
16 October 2026
Unprompted review
Reply from Velaro Travel
Hello Darlene
Thank you for your lovely feedback! We’re glad your order arrived quickly and in time for your Christmas gift plans. We appreciate your support and hope the gift brings lots of joy!
Ordering experience was smooth and i knew it was what i needed and i would recommend to a friend
Ordering experience was smooth
25 October 2026
Unprompted review
Reply from Velaro Travel
Hello Asel
Thank you for sharing your feedback! We’re pleased to hear that everything went smoothly when placing your order. We hope you enjoy your purchase and look forward to serving you again.
Good experience through checkout.
25 October 2026
Unprompted review
Reply from Velaro Travel
Hello Troy
Thank you for your feedback! We’re pleased to hear that you had a smooth and pleasant checkout experience. We appreciate your support and hope to see you again soon.
The product had a detail discription…
The product had a detail discription which explained exactly what was included in the order. The images were clear and high resolution. It also included multiple reviews which assisted in the determining factor of which product i was to order.
25 October 2026
Unprompted review
Reply from Velaro Travel
Hello Martin
Thank you for your thoughtful review! We’re glad our detailed product descriptions, clear images, and customer reviews helped you make an informed choice. We appreciate your feedback and hope you enjoy your purchase!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.