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4.6
369 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 68% of negative reviews
Typically replies within 1 month
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I bought a jacket for my mom — the quality was great! Mom really liked it, and after that, I decided to order a 3-in-1 jacket for myself. It's incredibly convenient and practical. The delivery was pleasing: the goods arrived without any damage, packaged neatly and securely. Thank you very much!
One of the best shops ever in the Netherlands, fast delivering, high quality with fairly priced
Hello, I found the shoes I liked quickly and efficiently. The order was processed smoothly and quickly, and now I'm waiting for the delivery of these wonderful shoes. I recommend the store, great items and a good price.
I have just ordered and am awaiting the order so can't say much about it yet.
I like my corduroy. It fits well and very comfortable, as expected.
The order was smooth and the discount applied correctly. Everything went smooth. I can’t wait to receive my goods.
Ordering went very smoothly. I am hoping for a quick and easy delivery too. And I’m really hoping my order fits me well!
Was easy to order and have a variety of all sizes perfect for the bigger man and ladies thanks .
Reply from Sammy Jackson
Hello Heer/Mevrouw stephen swanick,
Thank you for your kind feedback. We’re pleased to hear that you found the ordering process easy and appreciated the wide range of sizes available. We’re glad our selection could offer suitable options for different customers, and we hope you enjoy your purchase.
We had ordered a month ago and did not receive anything.
Track & Trace does not change and we get not 1 response from the company.
It is for sure a big SCAM!
Reply from Sammy Jackson
Hi Benjamin,
We’re sorry to hear that your order has been delayed and that you haven’t received a response from our team. We understand how frustrating this must be, especially after waiting for a month. We take your concerns seriously and would like the opportunity to look into your order and assist you further.
Very disappointing experience – product not as advertised and poor customer service
Do not read the good review they are all fake.
I ordered a dress from Sammy Jackson, but the item I received looked clearly different from the photos and description shown on their website.
This was not a simple case of “changing my mind” or not liking the product. The product was, in my opinion, significantly not as described.
When I contacted customer service, they first offered me only a partial refund while asking me to keep the item. Later, they insisted that if I wanted to return it, I would have to pay the return shipping myself, even though the issue was that the product did not match what was advertised.
They also provided a return address in China, meaning the return would likely be expensive and inconvenient for the customer. Their replies repeatedly treated the issue as a normal return request, while avoiding the real problem: the product did not correspond to the photos on the website.
I find this extremely disappointing and unfair. A customer should not have to pay international return costs when the product received does not match the product page.
Based on my experience, I would not recommend this website. Be very careful before ordering, especially if you expect the item to look like the pictures shown online.
PS: Don't believe their feedback here. They don't care it's just PR answer. I have exchanged 19 emails with Sammy Jackson before posting this review.
Reply from Sammy Jackson
Hi Lee,
We’re sorry to hear that the dress did not meet your expectations and that you were disappointed with our customer service. We understand your concerns regarding the product description and return process. We take your feedback seriously and regret the frustration caused by your experience.
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