I had the unfortunate situation of having my first package stolen. I received no notification from Vela Avenue that the package had been delivered until 2 days later. I believed at the time, the shi... See more
Company replied
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Review summary
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Overall, the whole process was very good Only size was the problem
Company replied
I liked that I could shop for different things without jumping between several stores. I ended up ordering a handbag, a top and one small item for the house. The package arrived safely and each item w... See more
Company replied
I spent some time browsing because the site has clothing, jewellery and home items all in one place. Checkout was simple and I received the order confirmation right away. Shipping took a little time,... See more
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2.7
Poor
77 reviews
Asks customers to review
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Replied to 100% of negative reviews
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Received a small piece of crap clock…
Received a small piece of crap clock maybe 5.00 at Walmart after ordering 76.00 clock wish I had read the reviews first !! This company nothing but scammers
26 October 2026
Unprompted review
SCAMMER
Don't buy from this store! SCAM!
Jacket was supposed to 4XL was more like a XL. It was cheap material and looked nothing like pictures. Pretty much a knock off. Only contact is by email and trying to return is difficult. They will not pay for return shipping.
3 November 2026
Unprompted review
Reply from Vela Avenue
Hello Thomas
We're very sorry to hear that the jacket did not meet your expectations. We understand your frustration regarding the sizing, material, and return process. This is not the experience we want our customers to have. We take your feedback seriously and will use it to review how we can improve.
I would have given no stars if that was…
I would have given no stars if that was an option. I ordered a non-invasive glucose monitor and received a pulse oximeter. These are definitely two different items. The company wanted to give me a 30% refund and I could keep the item. They charged me over $44 for the item I ordered and an oximeter is worth less than half of what I paid. They are a fraudulent company and you should think twice before buying anything from them.
30 October 2026
Unprompted review
Reply from Vela Avenue
Hello Rebecca
We're truly sorry that you received a different product from the one you ordered. We understand your disappointment, especially regarding the price difference and the proposed partial refund. This is certainly not the experience we want our customers to have. We take your concerns seriously and will review this feedback to improve our product handling and customer service.
Reply from Vela Avenue
Hello Sheila
Thank you for your feedback! We're happy to hear that you found our website easy to browse. We hope to see you again soon!
I ordered a lightweight jacket because…
I ordered a lightweight jacket because I wanted something simple for evenings and travel. The fit is relaxed and it is easy to layer over a T shirt or shirt. Nothing too complicated about it, which is exactly what I wanted.
24 September 2026
Unprompted review
Reply from Vela Avenue
Hello Jared
Thank you for your review! We're glad the jacket suits your needs and offers the comfort and versatility you were looking for. We hope you enjoy wearing it on many occasions!
I am happy with customer service via…
I am happy with customer service via email. They were very quick on responding . I needed to return. They made it easy for me with a great discount for future orders .
2 November 2026
Unprompted review
Reply from Vela Avenue
Hello Hilda
Thank you for your kind words! We're pleased our support team could assist you quickly and make the return process easier. We hope you enjoy using your discount on a future purchase!
The sandals I ordered are comfortable…
The sandals I ordered are comfortable enough for longer days out. They also look just like the style I was hoping for.
14 October 2026
Unprompted review
Reply from Vela Avenue
Hello Hannah
Thank you for your lovely review! We're delighted that the sandals combine the comfort and style you were looking for. We hope they accompany you on many enjoyable days out!
Outstanding customer service
Outstanding customer service. Emails have been quick and very informative. Will tell all my friends and family about this experience.
2 November 2026
Unprompted review
Reply from Vela Avenue
Hello
Thank you for your wonderful feedback! We're thrilled that our team made such a positive impression with their quick and helpful communication. Your recommendation means a lot to us!
Totally scamming people
I did not receive the product I ordered
. I spent $40 and received a very cheap other product that wasn't even what was advertised. I wanted a refund and the response I got was rather than returning the the item, which by the way I would have to pay to return it, they offered me a 10% discount to keep the item. The item they sent me wasn't even worth the discount. DO NOT ORDER FROM THIS COMPANY. TOTALLY SCAMMING PEOPLE
1 November 2026
Unprompted review
Reply from Vela Avenue
Hello Carol
We're sincerely sorry to hear about your disappointing experience. Receiving an item that does not match the advertised product is certainly not acceptable, and we understand your frustration with the return and refund process. We take your concerns seriously and would appreciate the opportunity to investigate what happened. Please contact our customer service team so we can review your case and work towards a fair resolution.
Reply from Vela Avenue
Hello
Thank you for your feedback! We're delighted that you enjoyed the convenience of shopping with us. We hope to make your next visit just as pleasant!
Reply from Vela Avenue
Hello Denise
Thank you for your kind review! We're glad everything went smoothly and that you had a positive shopping experience. We look forward to welcoming you back!
Easy to navigate their website
Easy to navigate their website. Items were listed on alternate websites.
29 October 2026
Unprompted review
Reply from Vela Avenue
Hello
Thank you for your feedback! We're glad you found our website easy to navigate and appreciated the variety of products available. We hope you enjoy your shopping experience with us!
They have responded in a timely manner…
They have responded in a timely manner to my emails.
29 October 2026
Unprompted review
Reply from Vela Avenue
Hello Jack
We appreciate you taking the time to leave a review! It's great to know that our team has been prompt in responding to your enquiries. Thank you for choosing us!
It’s kinda hard to contact customer service
Overall, the whole process was very good
Only size was the problem
21 October 2026
Unprompted review
Reply from Vela Avenue
Hello Grek
Thank you for your feedback! We’re glad you had a positive shopping experience overall. We’re sorry the sizing wasn’t quite right and appreciate you bringing this to our attention.
I waited over 2 weeks for my order
I waited over 2 weeks for my order. It was delivered to a neighbors door. The hat I over paid for doesn't look like the one the advertized on line and now I've been trying for 3 days to get a return label and refund and they keep giving me the run around. There is no phone number to contact or address. They are a SCAM!
They responded by telling me to contact costumer service for assistance and that is exactly who I've been dealing with for 3 days, but only by email because you can't contact them any other way. I've made it abundantly clear I want a full refund and they still aren't sending me a return label and they're purposely giving me the run around. I will tell everyone I know what a SCAM they're operating.
25 October 2026
Unprompted review
Reply from Vela Avenue
Hello Pam,
We’re truly sorry for the long wait, the delivery issue, and the difficulties you’ve faced with your return request. We understand how frustrating this must be. Please contact our customer service team so we can investigate what happened and help address your concerns .
Clear communication on how processes…
Clear communication on how processes work and offer free shipping!
27 October 2026
Unprompted review
Reply from Vela Avenue
Hello Amy,
Thank you for your kind feedback! We’re glad you appreciate our clear communication and free shipping. We hope to make your next shopping experience just as enjoyable!
Easy way to order quality watches.
24 October 2026
Unprompted review
Reply from Vela Avenue
Hello Susan,
Thank you for your positive feedback! We’re pleased to hear that you found ordering from us easy and are happy with our watch selection. We appreciate your trust and hope to see you again soon.
Reply from Vela Avenue
Hello Michael,
Thank you for your feedback! We’re happy to hear that you found our ordering process straightforward. We appreciate your support and hope to serve you again soon.
Very easy to understand ordering…
Very easy to understand ordering process.
23 October 2026
Unprompted review
Reply from Vela Avenue
Hello Matt,
Thank you for your feedback! We’re pleased that placing your order felt clear and uncomplicated. We aim to make shopping as convenient as possible, and we appreciate you sharing your experience.
Good sale price and free shipping
Good sale price and free shipping. Allowed me to use the promotion with the sale price.
22 October 2026
Unprompted review
Reply from Vela Avenue
Hello
Thank you for your feedback! We’re glad you could take advantage of our sale prices, free shipping, and promotional offer all in one order. We hope you enjoy your purchase!
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