Decorsdeluxe Reviews 

2,900
•
TrustScore 3 out of 5

2.9

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Review summary

Created with AI, based on recent reviews

Looking at 2,626 reviews, most reviewers were somewhat happy with their experience overall. Consumers generally find the platform easy to navigate, highlighting the smooth ordering process and informative website details. Many people also point out that the pricing is quite reasonable, competitive, and makes shopping straightforward. However, some customers also noted that they received completely incorrect products instead of the specific items they purchased. Reviewers frequently experienced frustrating delays and a lack of communication when attempting to secure refunds or contact support. Additionally, several buyers mentioned unexpected currency conversions that caused confusion during the online checkout. People expressed deep concerns about these unresolved issues.

What people talk about most

Product

Customers consistently note ambiguous experiences with product, as some reviewers found items like the glass... See more

Order

People report ambiguous experiences with order, noting that while the website is simple and pricing is... See more

Price

Reviewers mention ambiguous feedback about price, as some consumers found items reasonably priced and a... See more

Response time

Clients share negative opinions on response time, expressing deep frustration as consumers report that emails... See more

Refund

Customers expressed deep dissatisfaction and frustration regarding refund requests, frequently reporting long... See more

Reviews shaping this summary

Rated 3 out of 5 stars

PRODUCT (32 TB EXTERNAL SOLID STATE DATA DRIVE) WAS PRICED VERY ATTRACTIVELY, BUT THE PRICE ***INCREASED*** SUBSTANTIALLY WHEN THE INVOICE EMAIL APPEARED, AFTER MY INITIAL REVIEW. CHECK-OUT WITH G-PAY... See more

Rated 3 out of 5 stars

it`s weird to be ordering a glucose monitor from a company that does interior decor. An explanation of this would be nice.

Rated 3 out of 5 stars

Pricing was reasonable and ordering was simple, but customer service was lacking. When I emailed the company about an important concern with the shipping for my order, I didn't get a reply. Shipping d... See more

Rated 3 out of 5 stars

At check out, I was pushed to buy extra things I don't need three times. "No thank you" option was hard to read, It was very annoying. The extra pre-checked "protection" would not be unnecessary... See more



Contact info

2.9

Average

TrustScore 3 out of 5

3K reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 72% of negative reviews

Typically replies within 2 weeks

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2.9

All reviews

(2,900)

2,896 reviews in the last 12 months

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Rated 5 out of 5 stars

Easy to use website

Easy to use website. Simple and efficient checkout process. I liked the shipping policy- faster than any other website I looked at. Was a good experience using this site. Thanks

5 November 2026
Unprompted review
Rated 5 out of 5 stars

Medieval costume

This is the perfect product that i was looking for and the price was ok. The checkout was very easy and quick.

5 November 2026
Unprompted review
Rated 1 out of 5 stars

Avoid DecorsDeluxe – Still Waiting for My £242.98 Refund

I would strongly advise people to avoid DecorsDeluxe.

I paid £242.98 for a 12,000 BTU air conditioner with a hose, only to receive a completely different, significantly cheaper plastic air cooler.

Since then, trying to get my money back has been an absolute nightmare. Their customer service consists of generic, copy-and-paste responses that fail to properly address the issues raised. Despite numerous emails and repeated attempts to resolve the matter, I have been passed from one excuse to another.

They eventually claimed that my full refund had been processed and asked me to allow 7–10 business days. That timeframe has now passed, and I still haven't received a penny.

I have had to seek assistance from the UK International Consumer Centre, escalate disputes and seek legal advice just to try to recover money for a product that was never supplied as advertised.

The amount of time, stress and frustration this company has caused is completely unacceptable.

Think very carefully before ordering from DecorsDeluxe. Based on my experience, I would strongly recommend avoiding them. I am still fighting to get back the money I am owed.

Looks like they are trying to rebrand or start a side project "elineandvale.com." So watch out for that. Another attempt to try and run away what they owe people.

They will respond to this review telling me to email them and this is how the endless cycle continues. I will not back down and I urge everyone who is owed money not to either. Email them every single day, review them everywhere, seek dispute & legal advice.

22 October 2026
Unprompted review
Rated 1 out of 5 stars

Terrible after sales service

Terrible after sales service. They don’t respond and takes a week to get the parcel to the shipping company. Don’t use them if you are not living in China, and certainly not if you live in South Africa. My refund request was ignored as has other follow up emails.

4 November 2026
Unprompted review
Rated 1 out of 5 stars

Waterproof shoes leak

Ordered a pair of waterproof shoes. Only wore a few times in 7 months and found water leak through both shoe. Very misleading product.

28 October 2026
Unprompted review
Rated 1 out of 5 stars

Stay away unless you like being ripped off

I ordered a drive for almost £200. The item was delayed past the day I needed it so
I’ve asked for a refund. All 5 of my emails have been ignored. The item sounds and looks like a cheap version of what I ordered.

21 October 2026
Unprompted review
Rated 1 out of 5 stars

Appalling company who have scammed me…

Appalling company who have scammed me out of £400 for airconditioning units

Do NOT buy anything from them. They will send completely the wrong product, offer no refund and months later will still have your cash. Meanwhile you will have nothing except a red face.

Do NOT fall for it. I regret having anything to do with them

21 June 2026
Unprompted review
Rated 1 out of 5 stars

Tiny!

I ordered wall art..on the website it shows the item on a wall above a chair..filling quite a bit of the wall...when it arrived it is tiny..wish I could post photos!

1 November 2026
Unprompted review
Decorsdeluxe logo

Reply from Decorsdeluxe

Hi Bernie, thank you for taking the time to share your feedback. We understand your concerns regarding the size of the item received compared with your expectations. Please contact our customer support team at info@decorsdeluxe.com with your order details so we can review the matter and assist you further.

Rated 1 out of 5 stars

Do not purchase from this website i…

Do not purchase from this website i payed $197 for an air con and i got this crappy looks like a toy plus i need to add ice to this item! If fits on your desk and its only $197. Oh but if you want a refund they make you do the run around to finally tell you we refunded your money. But i never got it so they say check with my bank my bank asks me to ask them for a confirmation slip so they can follow or trace it. But guess what decordeluxe insist they sent it they dont know what bank or account they sent it to. This has been going on 6 months i could have gotten me a real air cond by now but when i say DO NOT BUY FROM DECORDELUXE believe my words if not you’ll regret ever looking at this website!

15 May 2026
Unprompted review
Decorsdeluxe logo

Reply from Decorsdeluxe

Hi Rachel, thank you for sharing your experience. We understand your concerns regarding the item received and the refund process, especially given how long the matter has remained unresolved. Please contact our customer support team at info@decorsdeluxe.com with your order details so we can review the refund status and provide further assistance.

Rated 1 out of 5 stars

Bull shit company

Don’t order from these people it is a scam/fraud etc. Received 2 cheap garbage Oximeters in the place of blood monitors & they keep promising to send the correct ones. Emails are very seldom answered. This has been going on since the beginning of October. With promise after promise to ship the correct ones. Just a BS company. We are seniors & can not afford to loose this money. They just take advantage of you & move on to the next scam the next customer.Bonnie Tymchuk from Canada.

1 October 2026
Unprompted review
Decorsdeluxe logo

Reply from Decorsdeluxe

Hi Bonnie, we appreciate you bringing your concerns to our attention. We understand your frustration regarding receiving the wrong item and the ongoing replacement process. Please contact our customer support team at info@decorsdeluxe.com with your order details so we can review the matter carefully and provide further assistance.

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