UPS Reviews 

After buying 2 products on amazon (July 1st), the delivery by UPS was due to July 7th. With the delivery date postponed twice and 2 phone calls later, here I am. Still waiting :) amazing work. At this point make my packages travel the world

I had a very frustrating experience using UPS to ship a package from Germany to Lisbon. The estimated delivery date was Wednesday, and I had chosen a UPS Access Point as the delivery location. However, on the delivery day, the tracking status showed:
"We are trying to get the security access our driver needs for this delivery."
This was confusing and made no sense for a public pickup point.

I tried to resolve the issue by changing the delivery to another nearby Access Point. The next day, I received a new status:
"Unable to deliver to UPS Access Point™; will reattempt delivery to UPS Access Point™ the next business day."
I repeated the process and changed the delivery location again – and again received the same message the following day.

Looks like that UPS is unable to deliver to any of their Access Points, leaving me with no way to retrieve my package. To make things worse, when I tried calling their support center, I waited over 15 minutes in the queue without ever reaching a representative.

This experience was extremely disappointing and unprofessional.
I strongly do not recommend using UPS in Portugal – poor communication, unreliable delivery, and no helpful customer support.

I think the UPS company in general should be good. Therefore, the portugal service ( courier) have very low service. I got most bad experience both in CTT, Chronopost and DHL. So the company are good but the Portugal corier are very rude. They don't attemp to deliver and they always mentione that they attempted to deliver.

No attempt was made to deliver the package at the address, it was sent straight to a pickup point. As I have no way to travel to that access point (hence way I requested delivery at home), I cannot pickup my parcel.
The customer support is only done via complain tickets or email and takes a long time to resolve issues

I left my headphones at a hotel in Switzerland. The hotel kindly sent them back to me, but for the past two weeks UPS has failed to deliver them. Apparently, the package is damaged and has been sitting at their warehouse in Kentish Town all this time.
Great service… no headphones, no refund for the shipping, and no proper update or resolution.

Parcel is stuck for days

My parcel is stuck before customs for days and you can not call UPS, they have an email form. If you send an email the thank you message states they replay within one business day but they do not reply.

I do not understand how companies can have such bad customer service completely unreachable. Hidden behind form and bots.

UPS doesntdeliver at home adress they always prefer to deliver at an access point, in my case that access point is very far away from my house. Who will pay the taxi to get my goods?

I am upset about the poor service of UPS Customer Service and Brokerage Team. They picked up a package in UK for delivery to Portugal. The items where of only private emotional value. We have payed for their pick up service. Then came a huge bill afterwards demanding tax of much more than the value of the very old items where worth money-wise. They send us a mail that they accept to downgrade the value for tax. Nevertheless they claimed that huge amount when my friend in Portugal collected the package. I really hope they will still reimburse it.

The delivery itself was ok. Delayed by a day which no one informed me of.
But oh dear trying to return an item was a problem.
The young lady on the phone spoke so quietly with such a pronounced accent that I could barely hear her or understand what she was saying.
The code and tracking numbers are long and complicated and trying to explain to someone what they were was not easy at all. I don’t think she had any grasp of the phonetic alphabet at all. I was on the phone for over half an hour. Eventually having no confidence that my return had actually been booked I created an account and did it online.

I was woken up by UPS the other morning so I opened the door half asleep and was told PAY £80 OR YOU DON'T GET YOUR DELIVERY, they gave absolutely no warning they were coming or that I would need cash or a credit card!!

I have mental health problems and autism so don't get a lot of money and the item they were delivering I didn't order or pay for in way shape or form but UPS didn't care so I'm struggling to pay bills because of something I knew nothing about and the item was smashed to bits..
It's left me feeling quite sick and struggling so I'm going to contact my bank this week and ask for a chargeback because there customer service was absolutely garbage I'm £80 down with nothing to show for it apart from more self harming scars!

Don't trust this company they would take money of a brain dead cripple if they thought no one was watching and not even advise people they are coming and demanding cash or card in they way they do is absolutely DISGUSTING and I will be reporting it every and any government organisation I can because it's wrong on every level I could have been a 12 year old kid with down syndrome and the driver would have taken my pocket money very SCUMMY!

I WISH ONE DAY SOMEONE TAKE TEHSE THIEFS TO COURT . SENT USED PHONE TO MY MOTHER PAID EVERYHING . THEY STILL CHARGED HER 65 euros. KEPT PHONE FOR 3 WEEKS WITH NO EXPLANATION ...

Absolutely the worst delivery company ever!!!..once again I've waited in for a parcel, and once again they send a message to say they couldn't deliver, no options, no reasons, shocking service when no other delivery company has problems you can rely on UPS to create one!!!...take some lessons from Amazon you idiots..

I'm awaiting a delivery (Edinburgh, Scotland) from Ebay by UPS. Three times in the space of 6 days they told me they couldn't deliver due to my "unavailability" even though I was at home each time.

I had no info other than 'to be delivered by 9pm' on a Friday. Nothing to say that a signature was required and no 'safe place' options. I got a message with a delivery window AFTER they attempted to deliver. No way of contacting the company to find out if 'next business day' meant a Saturday.... seems not, as I am still awaiting a new delivery date. So my parcel will be three days late.
I don't understand why companies use UPS, it gives them a bad rep.

On more than one occasion a message will arrive to say delivery attempted,, when what the message should say,, the delivery driver could not be bothered to get there arse of the seat and do there job,,,, end of...

Can't decide if UPS means Unprofessional Services or Utterly Pathetic Service. My package was due to arrive today and I even got an email yesterday confirming this. Now the tracking site says the package is being held for a future delivery date. No explanation, ( I didn't request a change ) no apology and worse no indication when my package will be delivered. Do I just stay at home every day and hope?
Update. Parcel was delivered today but without any warning or updates on the tracking app

This is UPS PORTUGAL 🇵🇹 I’m writing about in Azeitão near Setubal- Miguel our delivery driver has been absolutely superb- we couldn’t ask for better information from him and service on 2 deliveries he’s done for us . On time if not earlier and a really nice professional personable guy 🙏🏼 Seriously impressed -Thank You Miguel!!

Esta é a UPS PORTUGAL 🇵🇹. Estou escrevendo sobre Azeitão, perto de Setúbal. O Miguel, nosso entregador, tem sido absolutamente soberbo. Não poderíamos pedir informações melhores dele e do serviço prestado em duas entregas que ele fez para nós. Pontual, se não antes, e um cara muito simpático, profissional e simpático. 🙏🏼 Fiquei realmente impressionado. Obrigado, Miguel!!

This is the worst delivery company by far!!

There is no means of contacting them, they deliver outside of the 2 hour slot they only provide you with on the day of the delivery and they provide no option to leave the package in a safe place..awful, awful awful. I did a 2 hour round trip with my 2 children to be told they cannot find my parcel!

the driver stopped in my lane. He sat in the van for a small amount of time the started to reverse out. I waved him down and told him he had a package for me which he gave me. I suspect had I not caught him I would have got the usual delivery attempted message that appears every time you have waited in all day for a package from this company. They obviously track the van but does the driver always try to deliver.....much easier to dump all the boxes at a pick up location I think!!!!!

Absolutely shocking service and communication . No facility on website or App to designate a safe place for driver to leave parcel. UPS Give a time window estimate of 2 hours but then deliver outside of this window and then say it’s just an estimate? So with no safe place and delivery windows an estimate, the alternative is to sit in all day . Getting customer support costs money as you need to phone UPS . I gave in on failed deliveries and drove 20 mile round trip to collect myself from depot. Horrendous in comparison with other courier companies!