UPS Reviews 

I payed for a delivery at home. The order was delivered at a far away pick-up point (10 km). No info was issued before delivery. Unacceptable

If I could I would put a 0.
Delivery man without a phone pretending no one was there . Terrible customer service offering me no compensation and being stuck for another full day at home for a new delivery
Avoid it worst delivery service ever .

⭐ One star

An absolutely Kafkaesque customer experience. UPS reported a problem with the recipient’s details and instructed us to correct it online. The website then required a PIN sent to the recipient’s phone, locked the tracking number after several attempts, and provided no information about when—or whether—it would be unlocked.

Calling customer service was equally useless: the automated phone system simply instructed us to use the same website that had already locked us out. No accessible human assistance, no recovery option and no practical way to correct the delivery address while the parcel remains delayed.

A system supposedly designed to resolve delivery problems has instead made the problem impossible to resolve. Exceptionally poor service and an astonishing waste of time.

UPS FRANCE are the most unreliable delivery agent ever. They always lie about delivery attempts and falsify their records. Avoid at all costs.

Update (28.08.2026, 16:15):
The package finally turned up but the situation got somehow worse. After telling me at 09:23 that the package was going to the UPS center in Liévin again (which it apparently hadn't left), the next message at 11:46 said that it had been delivered at the agreed pickup point (a locker in Autingues). Only that I never received a PIN. I drove to Autingues and didn't find any place where the parcel could possibly be ready for pickup without a PIN). I then called the UPS support. Good that I know the number that doesn't incur another service fee because that's what usually happens. UPS makes problems. You have to pay to get them resolved. It turne out that the parcel had been delivered to a totally different pickup point, a shop in Audruicq with inconvenient opening hours. When I asked why, the answer was that the locker in Autingues had been full. Why I wasn't informed was also beyond comprehension of the service person. Overall, I had to change a home delivery to a pickup station delivery because UPS was unable to deliver which still took 3 days because the package kept one circling in Liévin. Only to be delivered to the wrong place. More than one hour lost and 38km driven unnecessarily.

Original:
I have rarely experienced such poor service from a parcel company.

My parcel was scheduled for delivery on 24 August and again on 25 August. On both days UPS announced delivery, but the parcel never arrived and was returned to the Liévin depot. The tracking information was contradictory and at one point even showed a “hold for pickup request” although I had made no such request.

After wasting two days waiting for UPS, on 25 August at 21:49 I deliberately redirected the parcel to a UPS Access Point. UPS accepted the request and explicitly confirmed:

**“Total charges: Free.”**

The following day the parcel was still circulating within the Liévin system. It was later marked “Out for Delivery” again and then redirected back to the delivery centre yet another time.

I contacted UPS customer service through their web form. Their response was astonishing: I was told to contact the sender because the requested modification was **“now chargeable.”**

So UPS failed to deliver the parcel repeatedly, accepted a redirection caused by those failures at a confirmed cost of €0, failed to execute that redirection properly, and then informed me afterwards that the modification was now chargeable.

Even contacting customer service is unnecessarily difficult. The website contains broken or highly restrictive forms, Firefox did not work properly with the contact page, and many menu combinations lead only to automated self-service options instead of allowing the customer to describe an actual problem.

All of this is documented with UPS emails, screenshots and tracking history.

A delivery company can occasionally have a delayed parcel. What is unacceptable is several consecutive failed deliveries combined with contradictory tracking information, dysfunctional customer service and an attempt to change the conditions of a delivery modification after it had already been confirmed as free.

This has been one of the worst courier experiences I have had in France.

Had parcel delivered from them the box was damaged as if it had been thrown around the van driver obviously didn’t care about other peoples property would definitely not recommend this company to anybody I am definitely not happy at all

Beyond useless website - apparently there are no results for UPS drop offs in Bristol. Retailers - why do you use UPS??! Consumers want to avoid UPS like the plague.

This company doesn't care about anything and its not only the delivery, customer service, support... so this is the company culture. I ordered a mattres and the delivery team says they arrive and they didn't find anyone, and I am working from home and I have the window to the street (Ground floor) so nobody came. They reprogrammed for the second day and they never came and mentionend the same reason. when I called the customer service, the african accent lady speaks over you and doesnt give a shit about what you have to say... when i said she was not listening to what i was saying as she noted the wrong address, she started yelling at me... if you want to learn customer service, come to UPS they have new saddic fashion so they are on niche market they will spit at you and treat you like Goth girl treats Drake

Parcell not recieved and not aware of delivery

Total and utter rubbish of a company. Dont know why any reputable company use them. After ordering on the 7th august, parcel was delivered today. Thrown over the gate, stating onsite I had signed and recieved it when I was in the dining room and saw it but couldnt catch the driver.
This is after UPS sending a message saying it would be delivered last wednesday 12th august between 11.00am and 1300pm. At 1615, recieved an email saying an 'exception' had occured from me so they were changing delivery to thursday! I didnt!!.
Waited in thursday, same thing. Waited in friday, same thing, but would deliver it Monday. Now monday, 17th august, delivery notice, 1015, it is going to be delayed. 1050am it will be delivered by end of day. 1109, thrown over gate. Saying handed to me. Utter rubbish and lies.

One star seems generous for this completely hopeless "service". I went to collect my parcel from a locker but I needed an access code not the tracking number, which was never sent to me. After hours trying to work it out and on the phone they said one would be emailed to me in 24 hours. How can they send out an email to tell me the parcel has arrived but no way to collect it???? Incroyable!

tracked package from Amazon and on the day of expected delivery, waited in and then received an update at 15h00 that the package could not be delivered as no-one was in. Same happened on Wednesday but both times I was at home, so suspect the driver is not even trying but just taking the package back. Awful service, cannot be trusted to attempt to deliver.

Attention à ce transporteur!!! Informations de suivis fausses, avis de passages mensongers, colis qui se ballade on ne sait ou!!!! Choisissez un autre transporteur, il n’y a qu’à vérifier les commentaires pour comprendre!!

Congratulations UPS, you're officially in the same camp as the no care cheap delivery operators. Dropped a parcel off at a collection point; no, not a convenient one, one several kms away, necessitating me driving to collect it. Absolutely no attempt to deliver, then lied that an attempt had been made. Beyond contemptible service. Utterly utterly hopeless. One star is too much for these fools.

Worst delivery company in the world , they sont have a phone to call if if they need digi code , breaking news all france has digicode what do they do they leave :) and whats their next step go collect it you have two hours ..

The worst delivery company I’ve dealed with. First and second time I thought maybe the delivery man came and I missed somehow but repeatedly the delivery man didn’t even came but he said that he came to my address but didn’t found it. But at the sameday I received more two delivery from chronopost and fedex. Never ever I recommend anyone to take their services.

I am writing to express my deep dissatisfaction regarding the handling of my package, 1Z950V406858257581.

This package was shipped from Spain on July 23rd and has still not been delivered.

The tracking information indicates the following sequence of events:

* my home is located in a "remote area";
* the package is "out for delivery today";
* then it is returned to the Pont-de-l’Isère facility;
* and finally, it is redirected back to the delivery center.

Since Monday, I have requested delivery to a UPS Access Point—a request that was confirmed—yet this has still not been carried out.

A delivery is announced every day (Tuesday, Wednesday, then Thursday), but it never takes place. This situation forces me to remain available unnecessarily and prevents me from making other plans.

The package contains a part essential for my vehicle's operation, and I am due to travel soon. This delay and the unfulfilled delivery notifications are causing me genuine inconvenience.

I therefore request that you:

* have this package delivered immediately to the requested pickup point or, failing that, authorize me to collect it directly from the Pont-de-l’Isère depot;
* explain the specific reasons for these successive delays;
* confirm a firm date when the package will be available for pickup, rather than an estimate that is likely to be postponed again. Failing a quick resolution, I will be forced to post a review detailing this experience and to file a formal complaint regarding the quality of service provided.

I look forward to your prompt reply.

Best regards,

Attempted delivery marked — but I was home all day

UPS logged a delivery attempt today, but I was home the entire time — no driver, no doorbell, no card. On top of that, the option to leave the parcel in a safe place doesn't work, so I've had no way to avoid waiting in all day for nothing. Please fix the safe-place feature and make sure drivers genuinely attempt delivery before logging an attempt.

Tracking: 1Z40D2FTDK30546034

I purchased valuable items that were shipped with insurance. When the package arrived, it did not contain the valuable items I had purchased. Instead, it contained boards. I contacted UPS France SAS many times. During my communications, I received different and contradictory explanations, and my case was never resolved. Despite the shipment being insured, I have not received a satisfactory solution. I am now continuing to pursue the matter through the appropriate legal process. I am sharing my experience so other customers can be aware.

Cannot suggest only enough not to use UPS. I had a parcel collected from my house checked by them. The parcel was returned to the original sender as I had paid for a week later they took an additional payment from me without notification. I’ve been trying to get the money back, but you cannot get hold of them to get this sorted use at your own risk