Pierre

Attempted delivery marked — but I was home all day

UPS logged a delivery attempt today, but I was home the entire time — no driver, no doorbell, no card. On top of that, the option to leave the parcel in a safe place doesn't work, so I've had no way to avoid waiting in all day for nothing. Please fix the safe-place feature and make sure drivers genuinely attempt delivery before logging an attempt.

Tracking: 1Z40D2FTDK30546034

Parcel number: 1597 6912 955 313 3

— Parcel left at front door despite a safe space being specified in the DPD app. It was taken by someone else and I never received it.

When I contacted DPD, they told me to go back to the sender to open a formal dispute — meaning I now have to chase this from both ends with no guarantee of a resolution.

This is completely unacceptable. The whole point of specifying a safe space is to prevent exactly this. Driver did not follow instructions, and DPD takes no responsibility. Would not recommend.

Order Reference 3656062

I had an issue at the Everyone Active Aquatic Centre in Stratford some time ago. Upon arrival, my membership card failed to open the turnstile gate. A staff member assisted me by letting me in, and I promptly informed them about the problem. They advised me to contact them if I incurred a no-show charge due to this malfunction.

Despite following their instructions and reaching out, I received no response. Consequently, I was charged a £4 no-show fee, which I had to pay to book another swimming session. This situation is unacceptable, as it penalises members for technical issues beyond their control and highlights a lack of responsive customer service. I hope the management addresses these concerns to prevent similar experiences for others.

Job Ticket Number: 1353552

The electrician did a fantastic job – very thorough and professional. On the day he completed his work, Thursday, November 2, he called his office to remind them to send us the EICR certificate as soon as possible, as we are renting our home.

Three weeks have passed, and we still haven't received it. We sent numerous emails without receiving replies. Each time we called, we were assured that we would receive it promptly, but we are still waiting.

We’re happy to pay a premium price for great service. The electrician was definitely on top of his game, but there seems to be a problem with the follow-up. What's really upsetting is the repeated promise that we would receive the certificate very shortly, which obviously hasn’t been fulfilled.

You have our job number. Please send the certificate as soon as possible.

Waited for a an important delivery and then received an email saying that the driver missed me while I was at home! Now have to wait Monday before the shop they dropped the item opens. Unacceptable service.

Very Happy :-)