You have some fine drivers but you also have drivers that just dump the parcel and don’t ring the bell so it’s just left out in the sun where it could be stolen.
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very helpful
Did as they said
Arrived on time and the App updates are good. Gave me the opportunity to plan my day more effectively.
Nice helpful driver
Parcels arrived on time and at the…
Parcels arrived on time and at the right address, what more could you ask for.
Always good experience getting a…
Always good experience getting a delivery from DPD the drivers are always friendly and give a good service.
Terrible delivery service
Terrible delivery service. Requested on delivery note for the items to be placed in my garage. Delivery driver did not ring the doorbell but notice him at the front of front door piling up the raspberry lemonade cans packed into cardboard boxes against my front door. When I said to him they need to go in my garage, he said I only have one minute to make the delivery and started to reload my goods back in his van and drive off.
Eventually the whole order was delivered on three different days and times and always without ringing my doorbell or knocking my door. Very poor experience of a national delivery service.
Excellent service
Prompt service - info on the delivery time trackability
Corteous driver - good service
Great delivery man
Great delivery man! Thank you.
Friendly, on time and direct to the door.
Ring the doorbell !!
Why don't delivery drivers do something simple like ring the doorbell ?
Good service
Good service! Delivery was made on time and driver friendly.
Good communication too!
Parcel delivered on time and with care
Parcel delivered on time and handed to a resident.
One of the parcels in my consignment…
One of the parcels in my consignment was missing and another was ripped down the side. I have been unable to contact your customer service by phone - just a loop saying you dont have my parcel yet and the email fails - just get that it failed to send.
I have been unable to get any information on the missing package as 3 of the 4 boxes were delivered it is marked as delivered but box 4 is still not here.
On time as usual
On time as usual.
Driver, Michael always has a smile and a quick chat. Parcel in excellent condition.
Item arrived on time and when expected
Helpful delivery driver
The delivery driver placed the boxes on my worktop for me, as I have difficulty bending and cannot lift anything heavy.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.