UPS Reviews 

Asked for a quote to send a parcel to China quote was,£49 they collected the parcel and when I checked my bank they had taken another £46! since January I've been in contact with absolutely no satisfaction! I've know had a invoice for £62 as they couldn't deliver the parcel so returned it to me! And expect me to pay it. Which I'm refusing to do. I'm seeking legal advice as I can't believe it's cost a £150 for a parcel that was never delivered! Stay away from this company

I ordered and paid a delivery on UPS website for 17,27 euros but the amount later charged on my credit card was 25,34 euros (reference 1Z6R7TH06836725827).

I claimed UPS the refund of the OVERCHARGED amount between the website price and the amount overcharged on my credit card but they won't return it.

I should warn all express and parcels delivery customers not to rely on the prices UPS presents on its website as it later on charges amounts much higher and above what other competitors like DPD or DHL charge.

They were "not able" to deliver my pack to my home address, and instead automatically dropped to a pick-up point. Funny thing #1 I am working from home and no one buzzed. After 1 hr of AI call gibberish, I could finally reach a human being and was told that no door detail was provided to the driver. Funny thing #2 even the notification e-mail I received from UPS on non-delivery, contained the correct door details. (Also, why they did not try to call me if it is mandatory to provide contact details?)
So they are either a bunch of incompetents or they suffer from serious non-willingness

Still waiting on 2 refunds due to UPS billing errors since January 2025: over 2.5 months delay even so these errors were recognised by UPS and the refunds were approved in writing by UPS.
Called UPS Customer support over 10 times & sent multiple emails the past 10 weeks with absolutely no progress.
They do not answer to my simple question: when will I be refunded ? What is the problem ? What is needed from me ?
The Customer Support process simply does not work !
Completely unacceptable attitude towards its customers !

Awful company, my first order was delivered to a local Indian shop, not my home address, the owner said ups frequently did this as they couldn't be bothered to delivery. So with some trepidation, and sinking heart, an order was being sent from Germany. Email Saturday morning from ups to say delivery by 12.10, that didn't happen, get another email saying get excited as your order is on it's way. 15.50, nothing, so rang ups number, the guy assured me it would be delivered by 19.00. Nothing. My phone stated been delivered at 17.07, not to this address, ups wouldn't let me upload photos of where it had been delivered. Finally found it had been delivered to no13 on our street, we are no9. Absolutely dire company. Wish we knew when we order something online, we know who would be the courier, then I would think twice about ordering.

I have now been waiting in since Friday 28th March for a "by end of day delivery" which keeps being rescheduled. Today is 2nd April and despite calling customer support and even locating a manager still no answer on when my parcel will be delivered.
I have phoned the company from whom I bought the article to inform them how useless UPS UK is.

The tracking number that the store provided me was not working, it basically said that UPS didn't have access to my parcel yet. I had to wait 5 days to then receive an email with a new tracking number, saying that I would receive my parcel the next day. When the day to receive the parcel arrived, they updated the tracking saying that they had tried to deliver the parcel but no one was home (I was in fact home the whole day), even though I had chosen to ship to a UPS access point (so they basically just lied that they tried to deliver it). Since I realized that the address was listed as a "home" address instead of a UPS access point address, I changed the delivery place to the same address that I originally chose, so that way the system could understand that it was an access point and not a home address. Ever since I made that change, the system froze and I had to contact support, only to find out that my parcel may not even arrive the day after. The 2-5 business days that were necessary for the delivery to be made are already over, since I've been waiting for a whole week. I paid a very expensive shipping fee and I am truly disappointed with the service of this company.

Completely a bunch of incompetents.

Tracking never updated to out for delivery then suddenly changed to collect from parcel shop. Delivery never attempted. Went to the parcel shop which was already closed at 17:02 although on the website it showed 18:00. Requested for redelivery, tracking never updated. Went back to the parcel shop next day, the parcel not there. The shop person called the courier and they promised to deliver within 30 mins to 1 hour after initially saying it was scheduled to be delivered after 2 days. Customer support not helpful as it is just a robot. Parcel not delivered yet and tracking not helpful at all. The whole system seems to be flawed.

Parcel eventually delivered on the 6th of March at 14:59. The delivery person was kind. Will add a star for that and another one for resolving the matter.

Terrible service.Tracking not honest at all.instead of delivering it to our home address they delivered it to parcel shop without any explanation.

Absolutely shit beyond all measure.

Yesterday, i order £500 worth of paint.. i get an update early afternoon it would be delivered today… but no ones home so i try and reschedule.

After 30 minutes of battling the app and website trying to reschedule i get an email saying it would be rescheduled. At this point only the label was created.

Come today, its still being delivered today between 10-12… despite me trying to reschedule.

I get notified it was delivered but idk where or who accepted because no information is given.

I call customer support to be told theres no record of a reschedule on their system… which is BS because i have several emails confirming. Then im told it was signed for by someone idk even know… no idea which address… and its £500 worth of paint ffs.

Absolute shit show from start to finish.

Terrible company, I bought from this company bc it was the only option available, paid 54€ o shipping, Time estimated for the delivery: 12-14 February, then they changed the estimated delivery for 18 February, then for: “ The delivery date will be provided as soon as possible. ”, and at this exact moment is: “ We're sorry for the inconvenience. If you are the sender, please check with the receiver to confirm delivery. Otherwise, you may start a claim to provide a resolution.”

Still didn’t get my package and I’m pissed as you can imagine

very very bed. this is not good service. this service man is very bad. I went to fetch my documents and they treated me very badly and misbehaved. He wanted to kill me after serving. Hope you don't bring any kind of document by this ups

alway say the address is wrong (its not). but then its almost impossible to get in contact with them.
there is NEVER a smooth and easy delivery with these guys.

why are sellers still using this company?

I placed an order which was meant to be delivered by UPS. Because the sender chose UPS standard, I didn’t get the chance to change my delivery date which meant I missed the parcel. After calling and trying for half an hour to speak to a human, I got connected to one and changed my delivery date as I was out of the country. I was told the parcel would be delivered on 14 Feb and the delivery window was 10am-12pm. It’s now after 5pm and I’ve called UPS five times. Every single time I’m told something different - I’ve basically wasted my whole day talking to customer service agents who are useful as a door knob. No one seems to know what’s going on. The depot called and said they couldn’t get in touch with the delivery driver; the agent on the phone said it was the sender’s ’faulty’ for using ups standard instead of premier (WOW. I have no words!). The sender got in touch with UPS and was told the delivery won’t happen today. The agent on the phone said it will definitely happen but she can’t confirm when. It’s a shambles. Sort yourselves out. You’re an international delivery firm and you can’t figure out what’s going on with a parcel? In this day and age, BE BETTER. And train your staff better while you’re at it. Or at least enable them to take feedback on board - the last agent didn’t even transfer me to the survey because she knew what my feedback would be. Absolutely pathetic.

Firstly the good. I actually got to speak to a really ‘helpful’ lady in Customer Services.
Now the bad. I ordered cosmetics from The Ordinary. How am I supposed to know that they use UPS and you have to download their website to use their ‘delivery preferences’.
What is wrong with trying a neighbour? WHAT is wrong with leaving it hidden behind large plant pots and what’s wrong with ringing a doorbell instead of running as fast as possible back to the comfort of your van?
I mean most delivery drivers seem to use a spirit level to make sure your parcel is left equidistantly on the doormat for the world to see.
You, male delivery person, I saw you left a 95% unfilled note telling me it would be dropped off at a ‘pick up’ destination.
HOW bloody dare you. Why should I want to walk half a mile to my local Newsagent to pick up my parcel I was expecting to be delivered?
I used your website and managed to get UPS to re deliver. Same nonsense with a pick up note for the newsagents. Called again to hear the Customer Services employee say that’s wrong, they’re aware of that glitch! Well fix it then! It will NEVER be delivered to anyone but myself. WRONG, I’ve just picked it up, so, despite your smart vans your service stinks but do you care, nope.
P.S date of experience is today’s as I cannot be bothered to scroll through all the messages from UPS, at a guess I’d say it was about the 4/5th February

How are these still in business?? Get an international customs invoice in the post over 3 weeks late, with no instructions on how to pay it, so I phone the number to get a terrible international connection to someone who cannot understand me. Welcome to the 21st century!!!

I given a delivery date of 30/01/25. As I was not going to be at home, I requested it be delivered on 31/01/25, change confirmed. Tracking showed the parcel in the local warehouse on 30th, but not out for delivery until 07/02/25!
On that day, they said delivery failed as no reply, even though my wife was sitting 10ft from the door at that exact time. UPS said they would attempt delivery later that day, didn't. They said they would try next business day, parcel still showing as being in the warehouse and not put for delivery.
I tried to talk to a human being, customer service robot cut me off.
Utter Pile of Sh1t!

The driver didn't knock didn't leave parcel emailed still no reply had to phone premium number the person I spoke to couldn't understand me or I him I have no strong accent repeated myself at least 4 times each question in the end I ended call absolutely useless