GLS Reviews 

GLS Portugal is, by far, the worst courier service currently operating in the country.

This is now the third formal complaint I've submitted directly to the company, and it has achieved absolutely nothing. Despite being contracted to deliver parcels to my address, they repeatedly divert them to random collection points that I never selected. At this point, I'm genuinely starting to wonder if they deliberately choose the one that's furthest away.

What frustrates me most, however, is the blatant dishonesty.

Every single time, the tracking claims: "Delivery attempted – recipient unavailable." This time, it even went one step further:

"Delivery attempted – recipient unavailable."
"Second delivery attempt – recipient unavailable."

Both statements are false.

I am a full-time caregiver for a bedridden family member, which means there is always someone at home. No delivery was attempted. No doorbell rang. No knock. No phone call. Nothing.

If GLS simply admitted that the driver couldn't complete the route or that the parcel had to be redirected for operational reasons, I might not like it, but at least it would be honest, and I would respect it. Instead, they repeatedly fabricate failed delivery attempts to shift the responsibility onto the customer.

The poor service is bad enough. The dishonesty is what makes it unacceptable.

Read any other 1-star review. This is basically a repeat.

I question why they claim to be a delivery company, because they didn't. They were required to deliver my purchase to my invoice address. They dropped it off at a shop, I know not which one, but it's probably a 12km round trip - like last time.

"The parcel could not be delivered as the consignee was absent."
I was reading their website to track my parcel, on my laptop, at home, at the invoice address, when this lie was written.
No van, no car, no vehicle of any sort visited.
No phone call.
I had asked the seller to contact GLS before they took possession, based on previous experience with this pointless company.

Unless you are ordering insulin, don't collect your purchase.
My contract with the seller is that the item is delivered to the invoice address.
I shall not be collecting it. It's not insulin.

Two damaged shipments in one day – my experience with GLS Croatia

I am writing this review about GLS Croatia, not GLS in another country.
I run a small distillery and regularly ship glass bottles. I understand that accidents can happen in transport, but what happened here was unacceptable.
On the same day, I received two separate emails from GLS informing me that two different shipments had been damaged, with one bottle broken in each package.
Both shipments had been carefully packed using the original cardboard boxes, bubble wrap, additional tape, and an extra protective outer wrapping. Every package was clearly marked "Fragile".
GLS asked me whether I wanted the remaining bottles delivered or returned. I then followed their instructions and submitted two damage claims with all the required documentation.
A few days later, both claims were rejected. GLS stated that, based only on photographs, the packaging was not adequate according to their internal packaging requirements.
What disappoints me most is not only the damage itself, but the entire process:
Two separate shipments were damaged on the same day.
I was asked to submit damage claims.
After providing the requested documentation, both claims were rejected because the packaging was allegedly insufficient.
As a small business, every broken bottle means financial loss, additional shipping costs, wasted time, and an unhappy customer.
I have photographs of the damaged packages and the email correspondence documenting the entire process.
Unfortunately, based on my experience, I cannot recommend GLS Croatia for shipping fragile products.

Was supposed to receive my parcel yesterday. Today, it’s still missing. And one employee says it’s arrived, the other that it’s pendling somewhere.
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ZERO STARS. THE WORST CUSTOMER SERVICE AND THE WORST EXPERIENCE EVER - UNEXCEPTABLE AND TOTALLY DISAPPOINTING. NO WAY TO CONTACT THEM - THEY LIE ABOUT DELIVERY (I WAS AT HOME)!!! TOTAL DISGRACE - NO COMPANY SHOULD EVER WORK WITH THEM - EVER!

They send an email on 15/06 to confirm they could not deliver on 16/06 because nobody home?!?!! Duh! Nobody knows where my package is. Online sellers lose a lot of money and customers by chosing GLS. And on the opposite, amazon, ups and ctt work like a charm....

I believe even one star is too much for this company, zero would be more accurate.

It took 8 business days to deliver an order that was supposed to take only 3 to 4 business days. Communication is almost impossible, and everything gets delayed unnecessarily. Using this service has been a nightmare. Avoid it at all costs.

Terrible service. Website built by incompetent idiots. Nothing works. Utter trash of a company.

10 April i create order, Still now they don’t hend over my product. Stiil they do nothing for release my order. Very bad service.

If it was possible to give zero stars, it would be the most appropriate!
Terrible service and incompetent, lying employees.
Delivery was not possible due to the recipient's absence at the address i was informed...
I would like to clarify that this information is completely false, as I was at the delivery address all day
Customer support is completely nonexistent.
Avoid at all costs!!!

Never use this company. The customer service is nonexistent.We were given a tracker number that no one in Ayamonte was able to track. After 2 weeks of being told the parcel was in Madrid they thought,but unable to track because Madrid was to busy. We were then told the parcel was returned to Madeira because it was damaged. This saga went on for one month with no satisfaction. This company is incompetent and shouldn’t advertise as a delivery company. The company deserves no stars

How is this even possible? How do you fail a delivery to a parcel shop, even worse to a drop box?
All the driver has to do is leave the package in a locker.
How do you fail that?
Oh yes I know, by not following your route and skipping a few spots you don't want to do.

A F joke, they say they stop at my house, and claim that I was not home, which is a lie, so they can deliver my package in a shop, and it’s always really far from my house !!

Beware!!! This is a fraud company! They don't deliver, it's impossible to contact them, they lie and cheat!

Very very bad and unprofessional ! Often send an absent email (when I'm working from home), only try to deliver 1xtime (expected to try 2x delivers, do not contact the person by phone....they leave all the packages in a shop of their choice to be pick up. I will not do this, I'm paying for a home delivery, so let the packages be returned so that the shops can understand the bad service they bought. This is recurrant and goes on for several months now

I hope they will go bankrupt !

2 parcels from the same supplier. The first is deliver, second get the status that is a wrong adress. They don't call you, on their contact number they dont answer. Something so easy became a 5 days to wait for something, to pay double for resend and to lose ur time to make sure maybe will deliver..

It is ALWAYS problems!!!
I even don't buy on TEMU anything anymore, ONLY becuase they switched to GLS.
When the local CTT was used , everything went normal, but NOW it is unacceptable.
I already got used to the fact they NEVER deli9ver to the address, I always have to pick it up.
But NOW it si even WORSE: they have NO INDICATION in WHICH pick up point my parcel is!!!!
AND NOBODY CAN ANSWER MY QUESTIONS!!!!
I tried to reach GLS by ANY possible way - NOTHING!!!

It was delivered to random restaurant nearby even though all messages stated it had been delivered to my address. Only found it, as I finally got through by phone after 4 days of trying so courier was contacted and told me where it was. When I got to restaurant they did not have it but said it might be and another takeaway next door. It was. It is a miracle I finally received it after much persistence.