GLS EUROPE Reviews 

Appalling service. They never try to deliver but always drop goods off at a pickup point which isn’t even in the same town. If you call they then say nothing they can do once it’s left at the pickup point. As a delivery company they are a complete scam

The worst delivery service EVER!!!
My order was shipped from Poland via GLS, and despite paying for home delivery, they redirected my package to a pickup point, claiming that I wasn’t home when they attempted delivery. But I was home ALL DAY!
On top of that, my residential building has a concierge who accepts all deliveries, so there was absolutely no reason not to deliver my package. The courier didn’t even bother to call me!
It honestly feels like the driver never even attempted to come to my address and simply marked me as “not at home” to avoid doing their job.
And this is not the first time this has happened. I have experienced this issue multiple times, and somehow it’s ALWAYS with GLS. I never have these problems with other delivery companies.

GLS, PLEASE TRAIN YOUR DRIVERS TO ACTUALLY DELIVER PACKAGES! That’s literally what your company is supposed to do!

Absolutely terrible service. Extremely frustrating and disappointing. I would NOT recommend GLS to anyone!

Website totally not user friendly. I have finally found the preferences but there are only 4 options ! And you must select one of them. But mine is not in the list. Oh well... Too bad, the seller already sent the products and I just know already that I will never receive them...

Terrible empresa no la usen son irresponsable con tus pedidos ni te informan, no recomendado son una empresa poco fiable irresponsable groseros.

The worst courier service I do not recommend to anyone

I have booked 10+ boxes to be picked up, each time driver lies I wasn’t home. Once we stood outside saw him stop outside, didn’t even come out the car. Each time I must call office and scream at those poor people, to have him turn around. Even then he lies in not home. I sent 10+ boxes in last month,with so much nerves! GLS looses so much revenue due to cancelled parcels like that., all down to lazy drivers, holding no responsibility. Austrian quality is no longer. The CEOs must get off the high horse and fix the ground operations.

GLS Poland has turned a simple parcel delivery into four days of lies, incompetence, and complete disregard for the customer. I was home, but they falsely recorded me as absent. I requested redirection to a pickup point, yet the parcel ended up back at the warehouse. Now GLS claims two failed delivery attempts, even though the courier never came to my door. Five phone calls, a complaint form and two unanswered emails later, it is STILL not out for delivery on day four. My daughter's Halloween plans are ruined, and GLS has shown absolutely no accountability. This is disgraceful service.

I found GLS Staff to be competent reliable courteous and forthright in the completion of their tasks

Never had a better delivery.
Les meilleurs

They lose 2/3 packages. DON’T ever use this pathethic company.

There was a miscommunication between the supervisors and the courier, which resulted in the courier NOT picking up the package from the store for seven days. SEVEN DAYS?? I don’t understand how this is even possible. For goodness’ sake, this is literally their job. It’s what they’re supposed to do. Their job is to pick up the package from the store and deliver it. Delivery was promised within 2–3 days, yet the package still hasn’t arrived, and customer support has been absolutely useless.

The first experience was good, the second one the driver left my package at a wrong address, but I rang to customer service and spoke with Caroline, she is brazilian and she helped me to find the address by the photo taken!

It's the second time I order something at it gets shipped with GLS and they are always delaying my package, they never arrive on time. bad service

I will give 5 star rating for delivery they did . On time and with great care .

worst service ever. they are saying we clicked for pick up from their office, we never did, now we have 7 days to collect. currently in contact with the company we ordered from. they will either delivery since we paid for delivery or we will request our money back from the company for our order. if you see a company using this as a delivery method, find another company to order from. people wonder why people order from amazon instead of supporting local businesses! well amazon delivers so maybe provide a good service and maybe we will start buying from local businesses!

Very good service , driver called me in advance and I instructed him to leave parcel over gate as I was not at home , he was very pleasant to deal with , don't know why reviews are so negative, maybe it's just a handful of those who didn't have a good experience that are posting, I imagine there are way more customers who had a better experience than the those posting negative reviews, thank you GLS ☺️

I so much hate this company with passion. They such liars of not delivering ur package but write in the system that you received it. Like how dummy dumb can you be. I have never ever had one good experience with this company never ever. Shut the company down already u doing shitty work!!!!!!

Terrible service.
They don't have a customer support hotline.
They don't notify you if a parcel gets stuck in their warehouse.
In Portugal, their internal tracking system doesn't recognise Portuguese postal codes, which are 7 digits.

This is by far the worst courier & logistics company in Europe. They lie about having delivered the parcel to one's address. This has happened on repeated occasions. We have dogs & cameras which would announce the arrival of any parcel... Consider yourself lucky if they manage to deliver it to one of their parcel stores. It is only because big companies like ebay & Amazon keep using this company that it still exists. I suppose there is absolutely nothing that one can do about this. UNBELIEVABLY BAD!!

If I could rate it a 0, I would.

My parcel has been held at their depot because of an alleged address problem, despite the delivery address being correct and located on one of the most prominent streets in the city.

After GLS contacted me requesting clarification, I provided everything necessary to complete the delivery: my full address, building access code, telephone number, and confirmation that I was at home and available to receive the parcel.

Yet instead of resolving the issue, their tracking platform now informs me that there are no alternative delivery options available.

Unreliable, unclear and inefficient.