Mik was great and kind and he delivered all packs to my door. Other delivery people also from GLS dont do this anymore, even if at least the ring the doorbell so i know my pack has arrived and can... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
"Je hebt een zending geweigerd Beste ontvanger, Wij hebben jouw instructie in goede orde ontvangen. Je hebt aangegeven onderstaande zending te weigeren. Wij zullen de zending retourneren aan de... See more
There was a two hour slot for expected delivery and it was delivered in time. Very much appreciated! The deliverer came up upstairs to the door and handed over the package with a smile :-)
I had no chance to change or redirect 2 out of 3 deliveries to another day when I would have been home (no options for it while for the 3rd I could and the order was coming from the same company) and... See more
Company replied
Company details
Information provided by various external sources
GLS Netherlands
Written by the company
- GLS Netherlands is onderdeel van de GLS Group en biedt pakket-, expres- en vrachtlogistiek onder één dak aan. Dagelijks vervoeren wij de kostbare goederen van duizenden Nederlandse klanten naar zakelijke ontvangers en particulieren met een snelle doorlooptijd en een uitstekende afleverkwaliteit.
- De GLS Group verzorgt voor meer dan 200.000 klanten betrouwbare, hoogwaardige pakketdiensten en biedt deze aan via eigen bedrijven en netwerkpartners in 41 Europese landen. Daarnaast is GLS actief in Canada en aan de westkust van de Verenigde Staten en is via samenwerkingscontracten verbonden met de hele wereld. We deliver!
- De vijf kernwaarden van GLS
- Betrouwbaarheid:
- Een stabiel netwerk met uniforme kwaliteitscontrole.
- Zekerheid:
- Hoge beveiligingsnormen en doorlopende controles.
- Transparantie:
- Volg elke stap van uw zending via onze Track & Trace.
- Flexibiliteit:
- Lokaal aanwezig om voor u de juiste oplossing te vinden.
- Duurzaamheid:
- Aandacht voor onze medewerkers, de maatschappij en het milieu.
Contact info
Netherlands
- www.gls-netherlands.com
3.9
Great
654K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Service with a Smile
Upfront notification of delivery, and a lovely cheerful delivery guy - service with a smile!
Thanks GLS
5 November 2026
Great fast shipping and extremely good supplements
Great fast shipping and extremely good supplements!
5 November 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
After updating the delivery time to…
After updating the delivery time to 16:58 to 17:12 saying I was next in line , I've rushed home , the driver passed literally 50m from my house and went to deliver some other places , drove far from my address, and came back nearly 2 hours later ! Terrible
4 November 2026
Reply from GLS Netherlands
We vinden het erg vervelend dat onze dienstverlening niet voldeed aan je verwachtingen. We gaan gelijk voor je aan de slag om te onderzoeken wat er mis is gegaan.
Binnen 3 werkdagen nemen we per e-mail contact met je op.
Hartelijke groet,
Team GLS Netherlands
Mik was great and kind and he delivered…
Mik was great and kind and he delivered all
packs to my door. Other delivery people also from GLS dont do this anymore, even if at least the ring the doorbell so i know
my pack has arrived and can go fetch it before it gets stolen. Other couriers such as DHL are terrible and they dont ring, leave packs in the hall and lie in their report indicating a neighbor received the pack when it is not true. GLS is lore professional
and reliable in this regard, but there has been a drop in quality, even if it remains better than others. Mik who delivered my Muji packs on 4 Nov was really great. thanks
4 November 2026
Thank you for fast delivery
4 November 2026
Nice work and good men
4 November 2026
I've never received the package despite…
I've never received the package despite what the track and trace is stating. I've asked GLS where it was delivered but didn't get an answer. This is very frustrating.
4 November 2026
Reply from GLS Netherlands
We vinden het erg vervelend dat onze dienstverlening niet voldeed aan je verwachtingen. We gaan gelijk voor je aan de slag om te onderzoeken wat er mis is gegaan.
Binnen 3 werkdagen nemen we per e-mail contact met je op.
Hartelijke groet,
Team GLS Netherlands
Delivery is reliable and good but not fast
Delivery is reliable and good, but don’t rely too much on track and trace as it could take all day. My package ETA was in the morning and only 4 more stops until they get to me,10 hours later it’s 7 more stops until they get to me. I eventually got it around 8PM but it was beyond frustrating as I had to stay home all day to receive the package.
3 November 2026
Reply from GLS Netherlands
We vinden het erg vervelend dat onze dienstverlening niet voldeed aan je verwachtingen. We gaan gelijk voor je aan de slag om te onderzoeken wat er mis is gegaan.
Binnen 3 werkdagen nemen we per e-mail contact met je op.
Hartelijke groet,
Team GLS Netherlands
NEVER RELY on them in NL
NEVER RELY on them in NL , 2 packages lost in just a month in NL ( 4500 euro total ) nothing happened , nobody answered , their system doesnt allow me to send message only a mistake happen try again. BEWARE AT ALL COSTS!
HAHA and NOW I SEE THE GLS ANSWER (after just an hour, THANK YOU trustpilot! ) , SO you nice GLS NL people... , FROM 5 days I am trying to send my concerns EXACTLY TO THE LINK you sent me and the answer after 10 attempts daily is ALWAYS:Uw reactie is NIET verzonden
Door een technisch probleem is uw reactie helaas niet verzonden.
Wij verzoeken u het nogmaals te proberen.
Met vriendelijke groet,
GLS Netherlands.
WHY DONT YOU JUST PROVIDE EMAIL FOR THIS ? Every attempt on this absolute nonsence cost me 10 minutes, apart from the 4500 euro losses from you!
5 August 2026
Unprompted review
Reply from GLS Netherlands
Beste reviewer,
Wat vervelend dat jouw ervaring met GLS anders is dan je had mogen verwachten. Wij willen graag inhoudelijk reageren en gebruiken jouw feedback ook om onze dienstverlening te verbeteren.
Hiervoor hebben we wel meer gegevens nodig, via het klachtenformulier op deze pagina https://gls-group.eu/NL/nl/contact/ kan je die aan ons melden. Wij kunnen dan direct aan de slag om te onderzoeken wat er mis is gegaan. Binnen maximaal 3 werkdagen nemen we contact met je op!
Nogmaals onze excuses,
Team GLS Netherlands
A very friendly driver.
3 November 2026
Really perfect
3 November 2026
Package received and friendly delivery…
Package received and friendly delivery person. Thank you 👍
3 November 2026
Hello
Hello, I was all day at home today waiting on the parcel but it was never delivered.
3 November 2026
Reply from GLS Netherlands
We vinden het erg vervelend dat onze dienstverlening niet voldeed aan je verwachtingen. We gaan gelijk voor je aan de slag om te onderzoeken wat er mis is gegaan.
Binnen 3 werkdagen nemen we per e-mail contact met je op.
Hartelijke groet,
Team GLS Netherlands
POOR service
The delivery guy rang the bell and I immediately took the lift downstairs where I saw him leave a bunch of boxes while he was operating a cartwith wheels. my bx was a kitchen island (two boxes)so very big and heavy (which he also admitted). My building is newly built with elevators and special ramps. His reply ''I have many places to be I cannot bring it to your apartment''. Amsterdam 2026. Why are we paying delivery fees if not to be delivered to our doorstep? And if GLS is saving her employees time like this perhaps we should turn to other companies and services.
2 November 2026
Reply from GLS Netherlands
We vinden het erg vervelend dat onze dienstverlening niet voldeed aan je verwachtingen. We gaan gelijk voor je aan de slag om te onderzoeken wat er mis is gegaan.
Binnen 3 werkdagen nemen we per e-mail contact met je op.
Hartelijke groet,
Team GLS Netherlands
Courier falsely marked the package as delivered!
I paid for express shipping to get my Halloween costume by Oct 30th. It missed the deadline by days, so when the GLS driver finally showed up today (Nov 2nd) with tracking number 40118259405, I told him I didn't need it anymore and refused the delivery at the door.
Instead of just returning it to the sender, the courier (who barely spoke English and said he was just an external subcontractor) told me he didn't know how to process a return and was just going to dump it at a local parcel shop.
Ten minutes later, I check the tracking link, and he literally marked the package as "DELIVERED" to my address! I never signed for anything, and I definitely don't have the box.
Now I have to fight with the seller for my €75 refund because the GLS system falsely shows I received the item. Absolutely shady behavior from the driver just to keep his delivery stats up. Save yourself the headache and avoid this company.
2 November 2026
Reply from GLS Netherlands
We vinden het erg vervelend dat onze dienstverlening niet voldeed aan je verwachtingen. We gaan gelijk voor je aan de slag om te onderzoeken wat er mis is gegaan.
Binnen 3 werkdagen nemen we per e-mail contact met je op.
Hartelijke groet,
Team GLS Netherlands
Paid extra to get it delivered on 30…
Paid extra to get it delivered on 30 October, eventually got it On 2d of November.
2 November 2026
Reply from GLS Netherlands
We vinden het erg vervelend dat onze dienstverlening niet voldeed aan je verwachtingen. We gaan gelijk voor je aan de slag om te onderzoeken wat er mis is gegaan.
Binnen 3 werkdagen nemen we per e-mail contact met je op.
Hartelijke groet,
Team GLS Netherlands
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.