PostNL Reviews 

No matter where you live in the Netherlands, PostNL never fails to disappoint. They keep leaving packages outside in the rain, deliver at a different time than expected, deliver to the wrong address without saying which, and cancel delivery the day of.

Bloody useless!! The sender of a HEAVY package chose PostNL as the delivery company. First of all, they chose the date of delivery for me, I couldn't choose when I was available. Second, the driver didn't show up, didn't call, didn't buzz me and simply said "not at home", and decided to bring my package of +17Kg to a picking point. Thirdly, when I call PostNL customer service they mocked me because I was fuming. They didn't even try to rearrange the delivery at another day/time, they did NOTHING. Absolutely useless. So, in the end, I paid for a delivery service that I didn't get because I had to go and pick up the package by myself.
PostNL is the WORST delivery company ever. Useless drivers, incompetent customer service, unprofessional, disrespectful. Overall, this company should be dissolved and/or fire everyone working there.

I've just filed my 10th complaint about the delivery driver simply skipping my address for delivery. The irony of it being through some AI chatbox who assures me they are "taking it very seriously". Additionally, I've reached out to the webshop I ordered from that I'll most likely order somewhere else next time because they use postNL as their courier, with the added request to perhaps also consider putting some pressure on postNL because I clearly don't matter as a simple customer. That said, from this point on I will actually avoid webshops that primarily use postNL going forward starting today. This nonsense has to stop. I hope these webshops will realize eventually that their courier of choice matters.

They used to be a reasonable service, but they are getting worse by the minute. Post offices are disappearing, letters or packages take ages to arrive or are lost, it's a real shame, and it's an even bigger shame that nobody seems willing to do something about it.

I DONT UNDERSTAND HOW IS THIS COMPANY STILL OPERATING, Every day different driver and never can find my address, only happens with postnl, with other companies never happens….

I stayed home all day today specifically to receive my package, as I urgently needed it today. The courier finally arrived, rang the doorbell, and left almost immediately without giving me enough time to answer the door.

After that, I was informed that my package would be taken to a pickup point and could only be collected tomorrow. I immediately contacted PostNL to ask if there was any possible solution, but unfortunately nobody was able or willing to help me.

I understand that delivery problems can happen, but the lack of effort to find a solution was very disappointing. I stayed home all day for this delivery, and in the end I was left without my package and without any meaningful assistance from customer service.

Very poor experience and very disappointing customer service.

One of, if not the worst, delivery experiences of my life.

At the end of July, I purchased an item from a website. The seller sent me a tracking page where I could follow the delivery.

After a month, there were no updates at all. The package was stuck at the delivery center, and nobody could help me — not even the seller.

I had completely given up hope until yesterday, when, without any prior update, my mother called me saying that a package had been delivered to her by the courier.

Fortunately, the story had a positive ending, but the whole process was a complete nightmare.

I strongly suggest staying away from this company. You can't rely on luck when it comes to deliveries.

This is the second time my package has simply not been delivered. No bell no nothing, it is just brought to a package point. I do not order something to be delivered to then still have to go pick it up some place god knows where and the worst thing about it. Is that you can't do anything about it... It makes you feel like shit.

I can't fathom for the life of me how a company with such a disastrous user experience can keep existing.. seriously baffling.

Today, I found the wrong order in my delivery locker while my package was nowhere to be seen. I took the wrong package home, contacted the customer service, which as you can imagine was as useless as it get, few hours later I got an email saying that the driver went again and found the locker empty, which makes absolutely no sense, as my complaint was finding a wrong parcel and taking it home (MEANING I LEFT THE LOCKER EMPTY)! the email also mentioned that I should go and check the locker again :) (didn't they just say the driver found the locker empty???), are they taking the p.iss? is this whole thing a joke to them?

I'm currently sitting on a 300euro package that's destined to somebody else and that I can't even use, while I'm sure someone else is hella confused with my order... a lose-lose situation for everyone involved.

I'm in contact with the sender who I hope would get things sorted, and honestly, I hope the other person get their order sorted equally and that PostNL gets the entire blame.

Perhaps with enough complaints they would one day go out of business and we'd be left with a decent shipping company.

I don’t know what’s happened to PostNL but they have become one of the most unreliable and incompetent delivery companies this year. You get an email that your package will be delivered today or that it was delivered to a PostNL location for pick up but when you click the link suddenly the order is not at the location or will be delivered tomorrow. Today is the THIRD day it says it’s out for delivery and I reorganize my schedule to recieve the package and it’s delayed AGAIN. Please fix your notification system to be accurate as this makes me not want to order any item that is delivered via PostNL. Customer service was absolutely USELESS and all the materials I need are now three days late.

Very very disappointed. First time I had to wait all day for the package to be delivered and it just kept getting delayed. Second time the postNL bus stopped in front of my door but no one got out of it and the bus just went on after a few seconds and after that my package status said it was "redirected" and I would receive it on the next day in a drop box somewhere else. It felt very unfair as I had stayed at home all day only to see my package miss my doorstep.

Really great service from David! He was very friendly and helpful at the door and even helped me bring the package upstairs, which I really appreciated.

He was also just genuinely nice to talk to and made the delivery a really pleasant experience. Thanks for the great service, David! 😊

I had to send a package back to china they lost my package before it even went abroad freaking amateurs and now i have to wait a month before they START the investigation its horrible how bad their services are customer service is even worse. I wont be sending things with postnl ever again

Not capable of anything. Choose any alternative over them. Any delivery to a home adress will end up next or next next day at a parcel shop. No communication no excuses.

I ordered a cable from Eindhoven on Thursday and paid extra to have it delivered on Friday. On the scheduled delivery day, I received a message saying the address was incorrect. I chatted with PostNL, but they said there was nothing more they could do. I know that if a package isn't delivered, it goes back to the sorting center, so I asked if they could redeliver it but they refused. I even asked if they could drop it off at a pickup point, but they refused that too. PostNL has only gotten worse over the years; honestly, I don't want anything to do with that company anymore they don't even consider alternatives.

Postnl must be hiring people at very low wage because in 3 yrs in the Netherlands EVERY SINGLE time that I order something with them the delivery person lies about something “ she was not home” while I’m home the whole day, “ wrong address “ I call post nl customer service they say it’s right address and they don’t know what happen…
This company is a joke and a shame to everything else working properly in NL

The parcel has been stuck in the Netherlands hub for 3 weeks. The worst shipping company EVER. Will probably never be delivered. I suspect there is a major package fraud/criminal ring operating.