Just 3 stars, because my parcel was just left beside the gate under the rain, but gladly I waited, so I saw it right away, that's why the product inside didn't get wet. I didn't receive any calls, and... See more
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Good communication, but delivery could be better I like that PostNL sends email updates with the expected delivery time. At least you know that your package should arrive that day. However, if... See more
Super reliable, friendly and fast! Thanks for your hard work and effective service. It is appreciated! Juan Motin
Top service. Always on time. They haven't missed a single delivery like others do. As a suggestion, they could add live tracking of the delivery person.
Company details
About PostNL België
Written by the company
Wij zijn PostNL, de bezorgers van iedereen
In België zorgen we er met meer dan 600 vaste medewerkers, zo’n 1.300 bezorgers in dienst bij 220 bezorgondernemers en 1.200 PostNL-punten voor dat pakjes snel, gemakkelijk en slim tot bij de mensen geraken.
Heb je inhoudelijke vragen of opmerkingen over de bezorging van je pakket?We staan voor je klaar op postnl.be/contact
Omwille van privacyoverwegingen reageren we op dit publieke platform niet inhoudelijk op vragen of opmerkingen.
** en français **En Belgique, tout le monde peut compter sur la livraison de colis par PostNL
Avec nos 600 collaborateurs et collaboratrices permanents, nos 1.300 livreurs employés par 220 entrepreneurs de livraison et nos 1.200 points PostNL, nous veillons à ce que chaque envoi parvienne facilement et efficacement à son destinataire.
Vous avez des questions de fond ou des commentaires sur la livraison de votre colis ?Nous sommes à votre disposition à l'adresse postnl.be/fr/contact
Pour des raisons de confidentialité, nous ne répondons pas aux questions ou aux commentaires en substance sur cette plateforme publique.
Contact info
www.postnl.be/contact, 2800, Mechelen, Belgium
- postnl.be
4.0
Great
157K reviews
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Past orders were awful
Past orders were awful. First one never arrived. Second one appears arrived but never arrived. Their client support is even worse, you talk to a terrible AI which doesn't support you with anything and has many buggs. It's hard to get to a phone or a chat with a live agent. Then the live agents on chat don't have any additional access than consulting the track and trace like you do. And so the only option is to call them, and get told that only the sender can do anything. If I could give negative rating, I would. Chose any other option.
5 September 2026
Ben te Vreden you heden
6 September 2026
Horrible
Horrible, horrible experience... Package never received, though they say it was delivered. Customer support is some dumb bot that's not at all helpful, near to impossible to address a formal complaint... I thought Mondial Relay was the worst, here comes a new challenger. To be honest, if I had the choice to pick my delivery service when I order somewhere, I'll never work with them anymore. Awful all the way. Fix your shit, please.
5 September 2026
Super reliable
Super reliable, friendly and fast! Thanks for your hard work and effective service. It is appreciated! Juan Motin
6 September 2026
It was an on-time delivery
It was an on-time delivery, and the delivery man followed the process. As I live in a building, he delivered as instructed.
6 September 2026
Very disappointing delivery experience
Very disappointing delivery experience. FedEx handed the parcel over to PostNL, but I was never contacted by PostNL, nobody came to my home, nobody rang the doorbell, and I received no proper notification about the delivery.
Instead, the parcel was deposited at a collection point quite far from where I live, without giving me any possibility to choose or change the location. This was particularly frustrating because it had been clearly indicated that I needed the parcel to be delivered to my home.
As I am not in a position to leave home easily, having to travel to a distant collection point is not a simple inconvenience for me. I was therefore very disappointed by the complete lack of communication and by the fact that the delivery instructions were not respected.
5 September 2026
Leaves packages just unattended on the…
Leaves packages just unattended on the street in front of front door
5 September 2026
Why do you announce on Friday delivery…
Why do you announce on Friday delivery in Brussels to take place on Saturday knowing that you won't do it as you don't operate on Saturday? And on Saturday early morning, without any delivery attempt, you notify customer that delivery was rescheduled to Monday. Managers of Post NL Belgique => you suck.
5 September 2026
Quick and reliable service
Quick and reliable service, precise information,
Thank you for yor hard work
3 September 2026
Very useful
4 September 2026
Just perfect!
The update via email was on point and it went very smoothly as expected, so, thank you!
3 September 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Reply from PostNL België
Dear Sir/Madam,
Thank you very much for your message. From this, I understand that you are not satisfied with our service. I find it very unfortunate that we are not meeting your expectations.
On this website, I cannot assist you further for privacy reasons. Therefore, I suggest that you contact our customer service. You can find them via https://www.postnl.be/en/contact
Kind regards,
PostNL Belgium
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