DPD Belgium Reviews 

Once again, there was not even any attempt to deliver the package at my house. It was directly taken to a parcel shop… problem, the driver decided to drop it at a parcel shop which is 10km away from my house when there are close options ! One is 2km away, the other 6km away, and both were open. An abysmal lack of service as always, this is the very worst delivery courrier service that exists. Once again I will have to waste time and in this case drive further because dpd is not capable of delivering packages as they should.

They state in the tracking information that they cannot notify me when the parcel has been dispatched because my details are incorrect, yet I receive a notification informing me of this. If my details are wrong, how am I receiving the notification?
Wouldn’t it be more accurate to say that you are unable to organise shipments and are shifting the blame onto the customer to avoid taking responsibility?

On July 6th, a package was sent from Berlin to Antwerp (Kapellen). This package first went to 7 different depots. From Berlin to Unna, from Unna to Tynaarlo (north of the Netherlands), from there to Oirschot (south of the Netherlands), and then back further north to Vijfhuizen. From Vijfhuizen to Vilvoorde (central Belgium). Then on to St-Niklaas (western Belgium). Today is July 17th, and the package has still not been delivered. How efficiently can a company work? And that is not even mentioning environmental awareness. This is simply a scandal.

Don't believe the good results, these are bots. This company is just so bad and unorganized that you shouldn't even think working with them. They don't answer phone calls, very slow and unprofessional mails... They do every package as delivered, while they didn't even came in my street.

DPD Belgium is the worst! They pretend to have delivered my parcel, I live in a villa so no immediate neighbours ( although I asked all of the closest) there is no way to call their overtaxed number! I spent more than 10€ trying, no live chat, no email nothing unless you are the sender. I don’t understand why companies still work with them. Clearly they are just a bunch of incompetent. I already filled a complaint to the sender.

I was waiting for a parcel today. At 11 they send me a mail telling me that the address was wrong. I checked and it was perfectly fine, so I tried to call them to explain me the problem. But you know, 0.3 euro per minute. I was waitting for 25 minutes but no one picked the phone. So 7.5 euros the call for nothing. So, I tried the bot they have which is competely stupid and wasnt able even to recognice the tracking number and telling me to call this damm number again. So, the client service is not only do not exist but it make you loose money

Had ordered a small item with a company end of May which would be delivered with family who are always at home and have a mailbox which is specific for package delivery.
Even though my family was at home I received an email message no one was home and that it would be delivered at a store to pick up. However, at the end of the day I received a message that the package was sent back to the company where I bought it from.
Filed a complaint with DPD but with no action following from this.
Contacted the selling company to inform them about what had happened and asked to send it again.
Same story this time (my family was at home again) but instead of sending it back we could pick it up in a store. Filed again a complaint with DPD with no action following. Also informed the selling company again.

Having picked up in the store I found out there that quite a few drivers in that area seem to operate like this. I would expect DPD to take proper action and apologize to its customers. Instead, nothing happens at all.

I never had any delivery that went well with DPD, this time is the 1 time too much.
This company is the worst carrier out there.

This time they hold my package "hostage" for a week in their warehouse ... just to sent it back to the sender because I would have "refused" it, even though they never went out try to deliver it.

overall it's one issue among many others, they inform you way to late that they will deliver a package, they drop the package in a pick up point that is not the nearest (I had to spend 1h30 to fetch another package, even though I have a pick point at 10 min by foot), they split one of my order in two for no reason, drop 1 half in front of the door without notice and drop the other one at a for away pick up point.
They ask codes to make modification in the date or location ... that they never give you..
Really I don't understand how this company is still being choosed as a carrier.

And worst of all, they made so incovinient to reach out to them that's almost impossible to complain (paying call center, "topic" for contact mail that do not contain the most common complain) this is a failure as a carrier company, even the local post do a way better job and that speak for itself.

Another DPD parcel that never got delivered! Easy for DPD, don‘t bother with delivery, just dump it at a collection point. Disappointed!!!

Worst service ever. The message 'you still have to wait' while I'm already waiting for ages, is really not how customer service should be. My package is stuck for days now and they don't even bother to call the depot where my package is stuck or even try to do their best to help me. Very very very disappointing company.

Terrible, 2weeks in a row they try to deliver to a parcel shop they manage themselves on a day the shop is closed. Parcel has limited shelf life and has now been in transit for 2 weeks already. Zero replies on customer support emails and a paid phone number where you have to wait 10min and still do not get someone to pick up. Worst carrier service ever.

If I could give zero stars, I would. In the last two weeks, both packages I was supposed to receive were not delivered at my home. Instead they just say they missed me, even though I was home. Their van never even arrived on my street. The blatant lies are just irritating. Their customer service is unreachable. I have better things to do than go around parcel shops picking up packages that are supposed to be delivered at my home. Most of the five stars reviews here are also blatant lies. This company really needs to do better or go out of business, so a better delivery service can be chosen so the customers are not irritated for no reason.

5th time - never actually delivered my package. I actually stood outside and tracked their move. Then I received an email "We could't Catch you home" and delivered to wearhouse. DO NOT USE this service if you are a corporation.
If I ever see a company using Dpd - i never order from there.

This is a nightmare! I sent a parcel from Poland to Belgium by courier. I paid the full price for everything. I waited for the courier at my front door at the specified time. After that, I waited another three days. The website initially stated that the parcel had been delivered, but then said it had been sent back from Belgium to Poland. They didn’t explain why. When I rang +3215501500, they answered once and said they knew nothing about it, and advised me to call the premium-rate number 070222222. Afterwards, they said they wouldn’t answer my calls and kept hanging up on me. They were extremely rude! I never managed to get through to the second number over the course of two days, and the money was debited for the voicemail service. Customer support still hadn’t replied after three days. I am awaiting a response to my complaint regarding DPD’s operations and customer service from their head office. I strongly recommend avoiding this delivery service!

A truly terrible parcel delivery service! They didn't deliver the parcel even though we were waiting at home all day and they said it was delivered! The parcel is missing! No one answers the phone number 070222222!!! There's a man on the number +3215501500 who simply says don't call them!!! How awful! And this is Europe??? With service like this???

The delivery guy is a liar: I'm not home, and no one can reach me. LYING DELIVERY SERVICE, He even missed my address.The delivery guy is a liar: I'm not home, and no one can reach me. LYING DELIVERY SERVICE, He even missed my address.The delivery guy is a liar: I'm not home, and no one can reach me. LYING DELIVERY SERVICE, He even missed my address.

What a waste of a company! How can they work in 2026 with such a horrible way they handle their bussiness? I was supposed to receive package from them, chose from the get go a delivery on 09/06. Ofc nobody came, I called (btw you pay 30 cents per minute, and count all the minutes before they pick up, first time I was waiting 10 min, second time 20 min! and still nobody picked up). Then the horrible people assure you all will be okay, your package will come today why the stress, laugh you in your face, I was home 2 days to receive that package, because its big and cant be delivered to a pick point! Twice on the phone they assured me its coming! Twice! It never came, the status on their website still says delivering to your preference (which was 09/06) its 11/06!! Absolutely horrible! I had to contact the seller so they try to contact them, but they also told me they have similar experience with them! Please avoid at all costs! I will probably never see my package as its hold in depo for very strange reasons!

DPD missed the delivery. I wrote them the following email:How did you miss the delivery? I'm at home and I was waiting for this package. I followed the delivery man, he was 3 km away from me half an hour ago. Why couldn't it be delivered? I'm very angry about that. Shame on you. You have a shitty service.

They left a note in the mailbox: P Well, if he could leave this ticket in the mailbox, why didn't he ring the doorbell to deliver the package? Now I have to waste time and spend my own money to get the package back. You have very bad service.