⭐ 1/5 Several of my parcels were returned to the sender after a single delivery attempt, each one starting back the very next day. No notice left at the door, no call beforehand, and no way to co... See more
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See what reviewers are saying
They just can't deliver a package to save their lives. They always lie and say the address is incorrect but every other delivery service seem to find it just fine. What a horrible service! Why do comp... See more
Company replied
Borderline scam operation, GLS are either the most inept delivery company ever or this elaborate scam operates in plain site. Based on untruths, cynicism and disrespect. Never, ever, rely on GLS couri... See more
Company replied
I ordered clothes from shein am they delivered it yesterday but I was not at home so they didn't deliver it to me, then they send me a message in the app saying (Torino, Delivery failed, type:... See more
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Company details
About GLS Italy
Written by the company
GLS offre soluzioni affidabili per la spedizione delle merci in Italia, in Europa e in tutto il mondo. Consegniamo in Italia in 24 ore e in Europa in 24-96 ore e offriamo altissimi livelli di qualità del sistema e tariffe convenienti personalizzate sulle esigenze di ogni cliente. Con GLS puoi tracciare in tempo reale la tua spedizione.
Hai bisogno di assistenza?
Contact info
Italy
- www.gls-italy.com
2.1
Poor
76K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 99% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
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good support service
even if at first I didn't know how to retrieve my order (not delivered and not additionnal options given), I contacted the support system which was super fast and kind
2 September 2026
Unprompted review
Reply from GLS Italy
Hi
We are proud to work with the people who made your GLS delivery experience a positive one.
Have a great day.
The GLS Team
Azienda seria
31 August 2026
Unprompted review
Reply from GLS Italy
Ciao Leonardo
grazie per la tua recensione. Siamo davvero felici di leggere queste parole e di sapere che la tua esperienza con GLS è stata positiva. Alla prossima consegna!
Buona giornata
Team GLS
Non è possibile interloquire con voi…
Non è possibile interloquire con voi per problematiche connesse alla consegna!
31 August 2026
Unprompted review
Reply from GLS Italy
Ciao Mauro
come indicato anche sul nostro sito la nostra assistenza centralizzata risponde solo tramite:
-modulo presente sul sito (attivo nei giorni e negli orari indicati)
- sistema automatico telefonando al numero 0298035556
-telefonando al numero 800 184726, secondo quanto previsto all'articolo 8 della delibera numero 413-14 - CONS del 29 luglio 2014.
Grazie
Team GLS
⭐ 1/5
⭐ 1/5
Several of my parcels were returned to the sender after a single delivery attempt, each one starting back the very next day. No notice left at the door, no call beforehand, and no way to collect from the depot. I asked repeatedly for an address and a time so I could pick them up myself and never got an answer.
Poste Italiane deliver to the same address without any trouble, and hold parcels at the post office when they can't. A few days' wait would have prevented all of this.
20 August 2026
Unprompted review
Reply from GLS Italy
Hi Hala
We are sorry to hear that you were not fully satisfied.
Best regards,
GLS Team
Borderline scam operation
Borderline scam operation, GLS are either the most inept delivery company ever or this elaborate scam operates in plain site. Based on untruths, cynicism and disrespect. Never, ever, rely on GLS couriers.
28 August 2026
Unprompted review
Reply from GLS Italy
Hi Kevin
We are sorry to hear that you were not fully satisfied.
Best regards,
The GLS Team
Very bad delivery service I gave my…
Very bad delivery service I gave my details but 2 times attempt without calling... Stupid delivery service
F1 651191168
19 August 2026
Unprompted review
Reply from GLS Italy
Hi
We are sorry to hear about your experience and would like to help you resolve the situation. To review your report and provide dedicated assistance, please fill out the form on our website (https://www.gls-italy.com/it/azienda/contatti), as we cannot use a public platform to handle personal data related to shipments.
Best regards,
The GLS Team
Liars
They just can't deliver a package to save their lives. They always lie and say the address is incorrect but every other delivery service seem to find it just fine. What a horrible service! Why do companies use this joke of a service to deliver packages??!
18 August 2026
Unprompted review
Reply from GLS Italy
Hello,
We are sorry to hear that you were not fully satisfied.
Best regards,
The GLS Team
This is a terrible company
This is a terrible company. I wasnt at home when the first attempt of delivery was made. They made no attempt the following day. I phoned the office in Milan but got through to a machine. I phoned the local office but there was no reply, I visited the actual office at 10:45 and rang the bell numerous times - no one answered. I sent an email to the local branch - i had to use AI to find this address since they don't make easy to contact them. So far i have had no reply to the email. I am waiting for a new mobile phone as mine is broken so it is really frustrating. Now surely i wont get it till the 17th August at minimum because of Ferragosto and then the weekend. I give zero stars.
13 August 2026
Unprompted review
Reply from GLS Italy
Hello Matthew
We are sorry to read your review.
Information regarding branch operations for the month of August is available on the GLS website at https://gls-group.com/IT/it/aggiornamenti_operativi; this page states that GLS branches were closed on August 14th and 15th.
As also indicated on our website, our centralized customer support service operates exclusively via:
- the form available on the website (active during the specified days and hours)
- the automated system by calling 0298035556
- calling 800 184726, in accordance with Article 8 of Resolution No. 413-14-CONS dated July 29, 2014.
Thank you,
GLS Team
Very bad experience
The email clearly said from 8:30 i can pick up my package and i went to the shop and waited 40 min to open. They opened at 10:45. Also my package was open. I'm gonna test my device and if something is wrong with it i will sue your company. Here is the pack number
M4664792880
13 August 2026
Unprompted review
Reply from GLS Italy
Hi
We are sorry to hear about your experience and would like to help you resolve the situation. To review your report and provide dedicated assistance, please fill out the form on our website (https://www.gls-italy.com/it/azienda/contatti), as we cannot use a public platform to handle personal data related to shipments.
Best regards,
The GLS Team
1 star for this delivery company is one…
1 star for this delivery company is one tooo many. Absolutely useless and not reliable. A bunch of liars that say they tried to deliver but do not bother. I don’t understand how they exist. It should be SHUT for good
10 August 2026
Unprompted review
Reply from GLS Italy
Hi Erika
We are sorry to hear about your experience; should any further issues arise, please contact us via the form on our website (https://www.gls-italy.com/it/azienda/contatti), providing the shipment number and a description of what happened.
This will allow us to assist you and, if necessary, forward the report to the relevant GLS branch.
Have a great day,
The GLS Team
Nell email no è specificato dove si…
Nell email no è specificato dove si trova il locker , merlata bloom è immensa .
Potresti dare una referenza
10 August 2026
Unprompted review
Reply from GLS Italy
Ciao Franks
Siamo dispiaciuti per la tua recensione. La nostra Assistenza Clienti potrà prendere in carico la segnalazione e fornirti assistenza previa compilazione del modulo presente sul sito (https://www.gls-italy.com/it/azienda/contatti).
Buona giornata
Team GLS
Dato che quasi mai la colpa è di GLS
Dato che quasi mai la colpa è di GLS, di chi è la colpa in questo caso?
Ancora non e arrivata!
RESULTS OF SHIPMENT
Date and time Place State Notes
07/08/2026 09:33 Cilento Area served in 72 hours, we will deliver within the next three business days.
05/08/2026 09:36 Cilento Area served in 72 hours, we will deliver within the next three business days.
04/08/2026 10:53 Cilento Area served in 72 hours, we will deliver within the next three business days.
03/08/2026 11:32 Cilento Area served in 72 hours, we will deliver within the next three business days.
01/08/2026 07:26 Cilento Arrived at final Depot.
01/08/2026 04:52 Centro Di Smistamento - Hub Shipment in transit.
31/07/2026 18:57 Pomezia Shipped from sending Depot. In transit.
31/07/2026 Pomezia The shipment has been created by the sender, we are waiting for it to be entrusted to us for dispatch to its destination.
Non siete utili.
7 August 2026
Unprompted review
Reply from GLS Italy
Ciao Sergio
Siamo dispiaciuti per la tua recensione. La nostra Assistenza Clienti potrà prendere in carico la segnalazione e fornirti assistenza previa compilazione del modulo presente sul sito (https://www.gls-italy.com/it/azienda/contatti).
Buona giornata
Team GLS
COME DI FREQUENTE PRIMA ANNUNCIATE LA…
COME DI FREQUENTE PRIMA ANNUNCIATE LA CONSEGNA IMMINENTE POI COMUNICATE ESSERVI UN RITARDO CON TENTE SCUSE
4 August 2026
Unprompted review
Reply from GLS Italy
Ciao PIERO
siamo dispiaciuti per la tua recensione ma ti ricordiamo che le tempistiche di transito sono sempre stimate e mai garantite. Talvolta, si posso verificare imprevisti che non dipendono dalla volontà di GLS.
Buona giornata
Team GLS
La cosa migliore da fare è abolire un…
La cosa migliore da fare è abolire un servizio pieno di in E chi mi restituirà i miei soldi, 157,50 euro, il corriere che ha rubato il pacco con una firma falsa? competenza.
15 June 2026
Unprompted review
Reply from GLS Italy
Ciao daniel
Siamo dispiaciuti per la tua recensione. La nostra Assistenza Clienti potrà prendere in carico la segnalazione e fornirti assistenza previa compilazione del modulo presente sul sito (https://www.gls-italy.com/it/azienda/contatti).
Buona giornata
Team GLS
Fast and reliable
24 July 2026
Unprompted review
Reply from GLS Italy
Hello,
Thank you for taking the time to leave a review.
See you at the next delivery!
Have a great day.
The GLS Team
Two weeks to deliver within Italy and…
Two weeks to deliver within Italy and still not arrived
21 July 2026
Unprompted review
Reply from GLS Italy
Hi David
We are sorry to hear about your review, but please note that transit times are always estimates and never guaranteed. Unexpected issues beyond GLS's control can sometimes occur.
If you are still waiting for your shipment, please check our website for operational updates and contact our Customer Care team if necessary.
Have a great day,
The GLS Team
Worse courier I've seen in my life
Worse courier I've seen in my life, they are useless, dont comply with delivery dates and schedules, lost days at home waiting for a package that never came, never again
20 July 2026
Unprompted review
Reply from GLS Italy
Hi Gilberto
We are sorry to hear about your review, but we would like to remind you that transit times are always estimates and never guaranteed. Occasionally, unforeseen issues may arise that are beyond GLS's control.
Have a nice day,
The GLS Team
from late to lost !
From the 5 deliveries.
1 got lost.
2 never arrived
2 arrived late and dannaged
1 July 2026
Unprompted review
Reply from GLS Italy
Hi Arthur
Thank you for sharing your experience with us. We are sorry for what happened and assure you that our goal is to provide quality service to all our customers. We will take steps to prevent similar situations from happening again.
Best regards,
The GLS Team
No delivery!
1st time out for delivery, driver asked for the address by phone and if I could explain how to get to me from the depot. He would call again when in the village. Never heard from him. Received email saying address was incorrect and housenumber was absent. Both incorrect and this was confirmed by the sender/vendor thru a call. I should contact GLS directly and have done so. 2nd x driver called and I explained how to get here. I shared my position on googlemaps with him (He was at the local bar), exactly 1.2 km from my house. He said it was 6km and that he had done everything to deliver the package (knowing I have no car and do not drive, hence order online). He left the package there to collect, and I received a message from GLS that it had been delivered at my house!
15 July 2026
Unprompted review
Reply from GLS Italy
Hi Maria
We are sorry to read your review. Our Customer Service team can handle your report and provide assistance once you have filled out the form available on our website (https://www.gls-italy.com/it/azienda/contatti).
Have a great day,
The GLS Team
I never received my parcel from…
I never received my parcel from Kraeuterhaus Sanct Bernard. Took more than a month, finally got my money back. Many lies from GLS!!!
This time the same problem: My address should not exist .
My address is complete and correct and has been the same for more than 10 years. GLS drivers are lazy and not smart and not trained in their job.
9 July 2026
Unprompted review
Reply from GLS Italy
Hi Wilma
We are sorry to hear about your experience; should any further issues arise, please contact us via the form on our website (https://www.gls-italy.com/it/azienda/contatti), providing the shipment number and a description of what happened.
This will allow us to assist you and, if necessary, forward the report to the relevant GLS branch.
Have a great day,
The GLS Team
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