Poste Italiane Reviews 

Customer service is awful; they treat you with no respect. I needed proof of payment for my passport. I tried to explain my situation: I had been at the office trying to renew my passport, but I never received the email with the proof and I needed it. I also said I didn't have access to my account. I tried to explain why, but I was immediately interrupted by shouting from the operator, who said she had nothing to do with passports. Then she started typing and stopped paying attention to me. I told her that maybe she could help me recover my password, but she ignored me. Then she gave me a phone number that she said was for passports, but the Correos website says that number is for lost packages. Obviously, I tried calling that number, but it wasn't for passports and is only available to people calling from landlines. In the end, I wasn't helped at all; she didn't even try. I was treated with zero respect. It's one of the worst customer service experiences, if not the worst, I've ever had in my life. I will never use this services AGAIN!

I would actually like to leave 0 stars if I could. Terrible delivery service (did not deliver and did not attempt a second delivery, just sent it back to sender the next day) and even worse customer service. When I called the bot was useless and when I finally was able to speak to someone live they were unhelpful. Absolutely the worse!!!

they block my credit card for no reason. Then i went on the fisical office, and they told me that i need to call an number. Then the day later i called the number and they told me that i need to go on the office. They r so dumb.

I feel sorry so much for any person who has to deal with poste italiane.These guys absolutely do not know anything about their job.

This is really such a poor service! The website doesn't work properly, is a maze to navigate, the service is just appalling!

My package kept bouncing back and forth between the same two cities without being delivered. While another package who was sent from outside the country through another carrier arrived earlier than the package handled by postitaliane inside the country... Very bad service and no customer support to reach to

Worst company ever. Still waiting my parcel from March. 3 months and I have no answer about it.

If I could give - 10 I would! Yet again this year my packages have gone missing after arriving at Catania airport and supposedly being transported to siracusa. It's about time someone took responsibility to find out who is stealing this packages because that's what is going on. Last year I had over €400 worth of goods not delivered! Why is italy not caring about their postal service???

Extremely frustrating experience with Poste Italiane customer service. I called regarding a failed return pickup and was sent through an automated system asking for a code that did not exist anywhere in the documentation I had received. After finally reaching a human operator, I was met with a rude and condescending attitude, only to be told they could not help me because I did not have this missing code. Completely unhelpful support, poor communication, and a genuinely exhausting customer experience.

I'm a British citizen living in Italy and the Italian postal service is the worst for service I have ever witnessed. Their cashiers are extremely slow and are obviously poorly trained. I don't actually think they are system literate. I had to pay twice to send out a recorded delivery that was delivered incorrectly because the cashier was incompetent. If this was Northern Europe I would have received an apology and not been charged twice. It wouldn't have happened anyway in Northern Europe ( staff are knowledgeable and customer focused unlike Italians working in the postal service. I would give my experience no stars!

SDA -=Poste.it- is the worst of all carriers ! Even with a mobile nr. ON the parcel they don't bother to call or deliver, they just write in tracking that address is incorrect or incomplete -NOT TRUE, I have a foto- and return the parcel to sender ! Una vergogna !! As long as Poste.it continues to use SDA for deliveries I will not even give ONE star. 0 for Poste.it !!

Today is Thursday. My package has been sitting in Poste Italiane in Bologna since last Friday ( 5 days), according to tracking, with a,'delivery date' for today. However, there is no 'out for delivery' message on tracking, or any time for which delivery is scheduled. I think the package has disappeared, and that I will not receive it. Now I understand why Poste Italiane does not have a single good review, since it is clearly not fit for purpose by any accepted business standards. It would probably be better for everyone if it didn't exist.

useless post, unable to deliver a single parcel, the lines and email contact are non-existent.

Poste Italiane is the definition of a broken system. Cushioned by public funds and shielded by a lack of competition, they show no desire whatsoever to improve their abysmal services. Their endless, unjustified delays, nonexistent customer support, zero accountability, and poor logistics are a constant drain on people's quality of life while it had to facilitate it. Dealing with them is waste of time and your enthusiasm, I just wish websites does not show them as the courier option

Terrible experience, infinite delays

An organisation that seems determined to fail itself. It should be noted that this refers to the parcel delivery part of Poste Italiane. The regular postal (letters) people are fantastic and operate without issues.

Unusable. Tried to send 2 packages to Germany, both did not arrive and can’t be found.

I recently linked my Real Assets 247 portfolio wallet to my Nexi account and withdraws my money. It provides sufficient information.

Furthermore, the "your payment has been declined" warning that appears with other payment providers does not appear with Nexi.

Nexi withdraws my money without any problems and transfers it to my account. I am satisfied with Nexi’s services.

Poste Italiane has lost 6 of my packages in 8 months. It seems to just be regular thing with them. more than week delay is also standard practice.

I have never had any bad experience with this shipping company before, but i don’t know why last year and this year they’ve all changed. First of all, everytime i put my home address they shipped all my parcels at my work place. Then today, i got a notification that says that “destinatario assente” even though i’m home all the time! No “campanello” and no calls!