CTT - Correios de Portugal Reviews 

What awful+ awful service. Have never, never ever received one order on time from Amazon Prime. What should be a 1-2 days delivery window turns into 4-5…. 6-7 days causing unnecessary strain, hassle and loss of income.

The employee in the CTT office in Porto, Loja CTT, Praça Trindade 32, 4000-010 Porto, Portugal very rude! We sent 2 suitcases from Porto to our hotel in Lisbon. One suitcase was locked with a small lock and another with luggage strap with combination lock. We were told that the company does not warranty safety of the suitcase secured with luggage strap and, true, this suitcase was "lost", when the other one was successfully delivered to the hotel. The company opened the " lost item" case and already twice requested the description of the suitcase and everything that was inside. We have absolutely no hope that it will be found and would not recommend anyone to use this service where staff is luck of simple respect to customers, the IT system is slow and useless, employees are helpless. Pay a little bit more but to a private company who will warranty safety of your sent items.

My order was delivered to a different address but I wasn't even notified. As a result, three weeks later, the order was returned back to online store. CTT customer service is completely unresponsive and their chatbot is acting like a clown. It feels like the company views its customers as personal enemies.

Last month a friend in the UK sent me a parcel that landed up in Portuguese Customs. Although CTT insists that it would have informed me of its arrival, I have found no trace of this notification. Online, CTT gives only my postal code as the parcel’s destination, not my name or address. After trying the usual online procedure for tracing a parcel, and then CTT’s near useless Chatbot, I was contacted on WhatsApp by a human assistant. The lady concerned intermittently spent much of an afternoon trying to lead me step by step through the CTT tracing software. Her patience and perseverance were truly exemplary. I was most grateful for her efforts. But there was simply no way that I was able to input the tracing data on the CTT website. (I’ve been working with computers for half my life.) So hats off to the hugely helpful assistant. But otherwise disappointing.

Always delivered my orders with care and on time, they need a raise.

Dear Sirs, the already deplorable situation currently facing CTT is only made worse by the sort of responses you deign to provide, as if customers—who have already been wronged—were also regarded by you as a bunch of idiots whose ignorance you simply assume we all possess.
The fact is that this is not the case; CTT’s pre-formulated responses, which betray not only glaring mediocrity but also a clear incompetence, are already well known to those who, out of necessity and for lack of an alternative, are forced to use your appalling services.
Namely, and so that you do not pass yourselves off as a reputable company:

1. CTT BLATANTLY LIED ABOUT A DELIVERY ATTEMPT THAT WAS LITERALLY A LIE; THEY DO NOT EVEN KNOW WHERE A PARCEL WEIGHING 55KG IS

2. THEY HAVE NO IDEA WHEN THEY WILL DELIVER THE ITEM; THERE IS NOT EVEN ANY TRACKING INFORMATION, LET ALONE A DELIVERY ESTIMATE.

3. THEY DUPLICATED THE ORDER BY PROCESSING TWO PARCELS AT THE SAME TIME FROM TWO DIFFERENT COMPANIES, ONE OF WHICH WAS AMAZON AND THE OTHER IMOVEBLUE

4. PRETENDING TO BE A REPUTABLE COMPANY AFTER BLATANTLY LYING IN THE INFORMATION PROVIDED AND EVEN INSULTING THE CUSTOMER’S INTELLIGENCE BY ME FOR A FOOL WITH MEDIOCRE ANSWERS AND WITHOUT ANY USEFUL INFORMATION OR SOLUTION. MORE THAN DEPLORABLE, CTT ARE LITERALLY A DISGRACE

Your defence is that, unfortunately, in Portugal, impunity and the prevalence of incompetence enjoy a certain status.

My order was sent back to the seller because I never received a notification in regards to go through with the customs clearance.

Acerca da app Ctt: (about the Ctt app - in the end)
A app dos CTT é visualmente muito bonita — quase uma peça de design. Pena é que funcione como se estivesse ainda em fase de protótipo.

Abrir a app e navegar entre menus é um exercício de paciência pouco justificável. E quando finalmente se consegue usar, percebe-se que o essencial ficou pelo caminho: histórico pouco útil e ausência dos códigos de levantamento para Locky.

No fundo, reflete bem um problema mais geral: muito foco na aparência, pouco no conteúdo.

É como tentar comer um gelado sem o cone.

EN
The CTT app looks great — almost like a design showcase. Unfortunately, it still behaves like a prototype.

Opening the app and navigating through it is unnecessarily slow and frustrating. And once you finally get there, you realize the essentials are missing: the parcel history is poorly structured and, more importantly, there is no clear display of pickup codes for Locky — which makes the app practically useless for its core purpose.

To make matters worse, there is no option to use the app in English, which creates an unnecessary barrier for non-Portuguese users.

Overall, it reflects a broader issue: a strong focus on appearance, with very little attention to functionality.

It’s like trying to eat an ice cream without the cone.

Review Title: Absolute Incompetence – Portal is Broken & Customs Process is a Joke
Rating: ⭐ (1/5)

If I could give zero stars, I would. CTT’s customs portal is a total failure. I received a notification that my shipment (LA137517609GB) is being returned to the origin with "no possibility" to continue, simply because their own website is full of bugs.

The issues are endless:

No Edit Option: Once you start the process, the portal locks you out. If a link breaks or a page fails to load, you cannot restart or edit information.

Redundant Demands: They demand price and insurance info that was already provided by the sender.

False Information: Their staff wrongly claimed I could use the Finanças portal, which is simply not the case—it must be done through CTT.

Brainless Logic: They are returning my package before the customs deadline has even expired, just because their own software is too incompetent to handle a form correction.

It is no wonder this service has a 1.2-star rating. Even a 2-star rating would be an overstatement for this level of brainless, moronic "service." Do not use CTT for incoming international packages if you actually want to receive them.

I have a VERY OBVIOUS adress with no possibility of being mistaken. The residence front desk collects the cargo all the time. My package appears delivered but no one has seen it. It is not in the reception, anywhere. And NO ONE EVER RESPONDS TO MY CALLS IN CUSTOMER SERVİCE. My purchase company will not refund me because it reveals as "delivered". It is not. It is lost.

I am highly dissatisfied with ctt my parcel couldn’t be delivered because guess what some people have to work and aren’t home waiting for the delivery driver all day and i went to a ctt location twice they told me it wouldn’t be sent back and that i could get it from a store if it can’t be delivered to my home and now it’s on the way back to the sender thank you for nothing i would give 0 stars if it was possible waited for a month for this package

I finally have to accept that my package has been stolen. I had hoped that it would turn up eventually but after 4 months I have to accept the worst. It was an autopilot for a boat worth €600, repaired in Portugal and posted to an address in Tenerife at a cost of €70. The paperwork from the sender shows that it arrived somewhere in Tenerife, I have been to their office in Tenerife but nobody can tell me more than that. There is no tracking number. What a terrible system.

Horrible, they did nothing to help with my lost package.

CTT’s website is frequently dysfunctional and creates unnecessary problems for customers.

The “Create a Shipment” page often does not work, especially on Sundays, showing “500 ERROR” messages or failing in other ways. This makes it impossible to complete shipments online.

At CTT post offices, customers are required to use the website for certain types of shipments, particularly those with insurance. However, when the website fails (which happens often), the only alternative offered is to pay an additional fee of around €3 to a CTT employee to process the shipment manually. This feels unfair, as customers are being charged extra for technical failures that are not their fault.

Even worse, when attempting to ship a small letter online, the system sometimes automatically selects an “Express” shipment costing around €73 without clearly presenting standard or cheaper options. This is not properly disclosed at the beginning of the process, leaving customers misled into paying an excessive amount for a service they did not intend to choose.

This website design feels deceptive and exploitative. It should be transparent, functional, and provide clear choices to consumers. In its current state, it appears to encourage overcharging and disadvantages customers who simply want to send a basic shipment.

Overall, this is unacceptable service for a national postal provider and reflects very poorly on CTT’s commitment to fair and reliable customer service.

Honestly if I could give this company a zero , I would. They strsss me out so much with their lack of communication, and when they do communicate, they solve nothing. They just repeat the same things back to you that you already know

I sent a small package from the UK to Portugal it was a small parcel with a stone sample but for a project. I paid £50. It was a small bit of stone with a value of about £2.00. The royal mail here in the UK delivered it to the Portuguese customs office within 48 hours. Its been 3 weeks now and the staff at the CTT office have had letters from us, calls and numerous bits of paperwork, proving everything they need and they are still not releasing it. The service is beyond poor. There is a reason this business has a 1 star approval rating and its very well deserved.

I went to the CTT shop in Telheiras and the way I was treated was unbelievably disrespectful. The employee has no manners and no professionalism. You can tell there is poor management in this shop because the waiting before you are helped is outrageous, they take very long time to help each customer and then they take also a long time to call another customer after the last one is gone. Its unbelievable and you have to experience it to understand. Very inefficient unprofessional and arrogant employee. Avoid this shop if you can.

CTT closes for lunch, when working people have a small opportunity to go to the post office. They also close on weekends. Saturday would be a great day for working people to go to the post office, but no such luck. How they get away with that tells me they get no government pressure. Clearly, customer service is not a priority. Reviews obviously don’t make any difference.

I can fault this service in anyway a problem at first with delivery but was sorted the day after

I've been waiting all day for my package, which I paid extra to have delivered today.

Someone called me 6.30 pm to say that they were unable to deliver it.
Then I received an email saying the package was not delivered because I had requested another delivery date.

If you make mistakes, take responsibility rather than blame others.

Shame on you.