Daphne Katherine Rodríguez Ben

United Kingdom

Reviews

Review of CTT - Correios de Portugal

Review of AdCreative.ai


Rated 3 out of 5 stars

I visited their website randomly

---UPDATE: After raising my concerns, the company has since refunded the full amount. Although the initial experience was frustrating due to the lack of clear communication around the subscription, I acknowledge and appreciate that the matter was resolved in the end.---


I visited their website randomly, I suppose.. I guess I wanted to try it out and put my cards details in!
I don't even remember. It was probably so bad, I moved on fast and didn't even give it a second thought again. I never recieved any email saying I was now subscribed or that I should cancel anything (like a free trial); I got charged 256£ for a MONTHLY subscrition. It's insane, I cannot afford this, I wrote to them, they said I can cancel only within 7 days, its been 9 days; it's 2nd January now; so they refused. I was on holidays and I don't even use that card much.
I contacted my bank and processed a fraud claim. It's insane they want to charge so much money for something I clearly don't want. It's a trap. it's a scummy strategy to get people to pay money for something they aren't willing to, or it's not worth it.

24 December 2025
Unprompted review

Reply from AdCreative.ai

Hey there,

Thank you for sharing your experience — we’re genuinely sorry for the frustration and confusion this caused, especially during the holidays.

We completely understand how concerning it is to see a charge you weren’t expecting, and we appreciate you bringing this to our attention. While our system does include a 7-day refund window, we reviewed your case again and have gone ahead and issued a full refund for the charge.

If you have any further questions or need help with anything else, feel free to reach out to me directly at mustafa@adcreative.ai — I’ll be happy to assist you personally.

We truly appreciate your feedback and are actively working on improving the clarity of our trial and billing process.

Best,
The AdCreative.ai team in Paris