UPS Reviews 

As always not a single package has been delivered to me by UPS, they constantly lie about their delivery attempts when I have both Doorphone and reception in my building and not a single actual attempt has been made by them. Talking on the phone with them is useless, you spend hours waiting to even talk to customer service and no matter what they say and how they reassure you, their delivery drivers will not ever try delivering anything. Never would recommend this to anyone. I don’t know why company or sellers choose this delivery company(if you can call them that) because my parcels just go back and I have to contact them to resend me parcels by an actual delivery company. UPS doesn’t work in the UK so don’t even try sending stuff through them.

FRAUD!! The worst courier company in Portugal! In the past two months, I've had FIVE deliveries sent straight to the access point without one single delivery attempt. The tracking status just change to "We were unable to deliver your parcel. It’s on the way to a secure UPS Access Point". "Unable to deliver" more like "unwilling to deliver". The worst thing is when I called them and said I refuse to pick it up, they promised to deliver it to my address but the parcel just sat there in the shop without another delivery attempt.

Booked a parcel to U.S. from Portugal. 102 euros. Provided all paperwork requested, parcel picked up. 2 days later a further 30 euros was requested for “handling”. I paid this and filled a further customs declaration they had omitted to ask me for. After 6 days the parcel had only moved 20 kilometers and was still in the process of waiting for the documentation they had received 8 days before. Customer support were useless, only stating parcel status would be updated but unable to say when and requested again the documents already sent. Eventually I requested return of the parcel. No refund, no explanation, no apology, nothing. AVOID THIS COMPANY. USELESS.

Ups-Portugal… They said street address is incorrect while everything is ok.. for other delivery it was never a problem but for them it is a problem.. i called them and explained my address 2 days ago and they are still updating the adress.. i dont know when they gonna deliver it..

I missed a delivery yesterday so made sure that I stayed in to receive the package today. They have not tried to deliver it so I tried to ring customer service and got absolutely nowhere as they just keep you hanging on and an annoying repeat message saying all their staff are dealing with calls. Nightmare and really really frustrating.

UPS has once again proved to be the least reliable courier I have ever worked with. Despite providing all the required customs documents, our urgent shipment was falsely flagged as “Customs information needed” and delayed and UPS kept completely silent about it. By pure chance, while tracking the shipment, I stumbled upon this status and their false claim that they had contacted us, which never happened. Situations like this are a regular occurance with UPS.

I have worked with DHL, FedEx, and other couriers for decades, with only occasional minor issues. With UPS, however, the problems are constant and repetitive.

Absolutely unacceptable service and truly incomepetent — I strongly, strongly advise against using them!

Although we were in all day and both mine car and a workman's van was on the drive the delivery person just left a 'sorry we missed you' note. Inept performance ment we had to travel nearly 4 miles to complete his delivery.

UPS evidently tried to deliver my package as of 15 minutes ago, but when I was out there with my dogs during that time, I didn't see a single UPS truck. UPS in the US has always been decent, but in Portugal, they've been consistently unreliable.

UPS Portugal should do a better job of incentivizing their employees to actually deliver packages.

ETA: Whoever the delivery driver is for Porto needs to learn how to attempt to deliver a package. It's really annoying to pay for shipping but never have the package delivered (they always drop it off at a collection point that's not actually that close to my home or say they attempted when I never hear the bell).

Lesson learned though I guess, I will avoid using any company that uses UPS for deliveries.

Complaining with Livro de Reclamações doesn't change anything. I guess they really don't mind making the same mistakes over and over.

This courier never attempted to make a delivery just excuses,they eventually returned the package to the sender

THIS WAS BOOKED WITH parcel2go 9/7/2025 WHO DO NOT WANT TO KNOW AS IT IS OVER 28 DAYS SINCE IT WAS BOOKED DESPITE SEVERAL MESSAGES TO THE UPS CUSTOMER NON SERVICES NOBODY DOES A DAMNED THING APART FROM STALL,

THE REF NO'S ARE p2g136407445
and UPS 1Z0K1 1D5 68 56800001014

It was paid for and sent to from the uk to Portugal
on
08/07/2025, dropped off at 20:29

at UPS Access Point by Customer

Dartford, United Kingdom

09/07/2025, 17:28
Past Event
We Have Your Parcel

Dartford, United Kingdom

10/07/2025, 14:48
Past Event
On the Way

NO ATTEMPT WHATEVER HAS BEEN MADE TO DELIVER THIS PARCEL, which is a juicer for a friend who has cancer and wishes to follow the Gerson diet Leiria, Portugal. I have been asking for weeks why it has not been delivered and been fobbed off with platitudes every time by the pathetic customer non service, from Useless Parcel Services, It was a remote area was the first one, then we got oh the address is wrong, so i resent all the details email and telephone number , none of which has been used NO CONTACT WITH THE RECIPIENT HAS BEEN INITIATED regarding delivery at any time, then it was customs wanted more info (which they already had) then it was in another warehouse before the current one at Leiria Portugal, which STILL HAS NOT DELIVERED IT it is now 28/8/2025,

01/08/2025, 10:30
Current Event
Final Delivery Attempt Made

Leiria, Portugal

27/08/2025, 19:19
the last 'customer service 'reply ' has produced NOTHING as usual nice wordsl nothing more, NO RESPONSE FROM ANY 'Duty Manager' I Think the BBC radio 4 'You and Yours' and the various consumers affairs groups will be next stop as this needs PUBLICITY

On Tuesday 26 August 2025 at 18:27:48 BST, UPS GB CSC wrote:
CEC UPS Header
Hi Andy,
Thank you for reaching out, and I sincerely apologize for the continued delay and frustration this situation has caused. I completely understand how unacceptable this experience has been, and I want to assure you that your concerns are being taken seriously.

I will be escalating this matter directly to our Duty Manager for immediate review. You will be contacted as soon as possible with further updates and assistance regarding your parcel.

We deeply regret the inconvenience and appreciate your patience.
Kind Regards,
Janssen B.
UPS Customer Support
Total Clown show THERE IS NO CUSTOMER SUPPORT they take your money and fob you off over and over and over

ABSOLUTE DISGRACE that they can get away with this
I can't even complain as the complaint form 404's 'permission denied' every time I try

Miscommunication and the ability to make false promises is what define this company. I thought dpd was bad,give ups a try and you will change your views for sure

Well my parcel is not at it's destanation from tamworth it's now in burton 33 minutes away from tamworth should be going to doncaster about an hour away from tamworth. Now refund is delayed you could of walked to doncaster and this is a so called reliable couier more like snail company as it only took about 2 hours from abingdon to tamworth where's it going next the next street for a few days.

Idiot driver of your vehicle AV63YKY reversed past the NO ENTRY signs at the junction of Westgate Street and St. Matthews Street Ipswich and continued reversing through the pedestrianised section of Westgate Street with little regard to pedestrians. 21/08/25 12:25hrs.

Given a delivery estimate of between 8.45 - 12.45 waited around. at just after midday the delivery was pushed back to now 15.15 - 19.15 annoying. so went off to do what i was going to do in the afternoon. only to return home to find the driver had tried to deliver at the original 12.45 called customer services to be told its only an estimated time. said to him its 2025 technology has moved on, suggest UPS invest in a better system. We will try again tomorrow. so another day to sit around as UPS tracking is useless.

As incredible as it may seem, UPS Portugal is a complete fraud. In September 2024, a package was shipped to Angola, but due to the lack of training of the employees involved, they ultimately refused to provide the service. They returned the goods to be transported, and since then, and after dozens of emails exchanged, they have not yet refunded the payment made. How can we classify this behavior? I think it's theft, or can we make another assessment after 11 months?

Delivery delayed after it has been out all day ( apparently ). Tamworth depot are useless. Don't use UPS, they are unreliable! Very disappointed.

As previous review, if I could award 0 that’s what they deserve!!!!
I’ve been receiving notifications for the past 10 days to say my package is due to arrive. The notification then switch to rescheduled within an hour of them supposedly delivering.
I finally had a notification to say it was on its way this morning so I sat outside on my front porch to make sure I did not miss them. I had my dogs with me who bark at the slightest sound of anyone near the gate and yet I had a failed delivery attempt message.
I followed this up with customer services who did apologise and said it would be out for delivery on Monday.
THEN. Just a few moments ago I had a call from UPS accusing me of lying! How dare they?!!! Apparently I live out in the sticks with a gate without a door bell on it! Is it normal to have a door bell on a gate? I have very noisy dogs who alert me if anyone is about. Please do not use this company if you live in the uk as they are rude and very incompetent.

IF i could award 0 stars i would
2 days work lost now waiting in for a delivery that never tuned up AGAIN
Would rely on pigeon post rather than trust these unproffessional bunch of muppets

UPS claimed they attempted to deliver my package, but I was home the entire day. No one rang the bell, no one called, no note was left — just a lie marked as “delivery attempted.”

The parcel was redirected to a pickup point, which I never agreed to. I paid for home delivery — not to waste my time chasing a package that never even made it to my door.

To make things worse, customer service offered zero help. They refused to take responsibility or follow up on the false delivery attempt.

UPS is unreliable, dishonest, and clearly doesn’t care about customers. If you have a choice, avoid using them. Completely unacceptable service.

UPS service sucks! Tried to leave the package without calling, as ALL delivery companies do. I was not at home, but my neighbour was, but the guy didn't call, rather prefer to leave it at some random pick up point, that probably receives money for it and shares it with delivery guy.